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AI Quality Assurance Intern

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Cresta

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

30.00 - 50.00 USD / Hour
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Job Description:

We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems. Unlike traditional QA, this work sits at the intersection of: AI behavior analysis; Intent recognition evaluation; Conversation quality assessment; Model output auditing; Light prompt testing and refinement. You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users.

Job Responsibility:

  • Execute structured test plans for AI Agent implementations
  • Validate that intents, entities, and workflows trigger correctly
  • Identify behavioral inconsistencies, misclassifications, or hallucinations
  • Review and validate AI-generated suggestions, summaries, and classifications
  • Provide actionable feedback to improve intent models and redaction/PII handling
  • Run bias, redaction, and transcription accuracy checks
  • Spot patterns or emerging issues across test sets
  • Contribute ideas for improving internal QA processes and tools

Requirements:

  • No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave
  • Interest in AI/ML, NLP, or chatbots
  • Interest in product quality and user experience
  • Interest in linguistics, conversation analysis, or human–AI interaction
  • Interest in exploring a career in AI evaluation, AI ops, or product QA
What we offer:

Lunch can be expensed (up to $25) while working in the office

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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