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We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems. Unlike traditional QA, this work sits at the intersection of: AI behavior analysis; Intent recognition evaluation; Conversation quality assessment; Model output auditing; Light prompt testing and refinement. You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users.
Job Responsibility:
Execute structured test plans for AI Agent implementations
Validate that intents, entities, and workflows trigger correctly
Identify behavioral inconsistencies, misclassifications, or hallucinations
Review and validate AI-generated suggestions, summaries, and classifications
Provide actionable feedback to improve intent models and redaction/PII handling
Run bias, redaction, and transcription accuracy checks
Spot patterns or emerging issues across test sets
Contribute ideas for improving internal QA processes and tools
Requirements:
No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave
Interest in AI/ML, NLP, or chatbots
Interest in product quality and user experience
Interest in linguistics, conversation analysis, or human–AI interaction
Interest in exploring a career in AI evaluation, AI ops, or product QA
What we offer:
Lunch can be expensed (up to $25) while working in the office