CrawlJobs Logo

AI Quality Analyst

aquent.com Logo

Aquent

Location Icon

Location:

Category Icon

Job Type Icon

Contract Type:
Contract work

Salary Icon

Salary:

20.00 USD / Hour

Job Description:

As an AI Quality Analyst, you will evaluate a new personalization feature for Gemini. You will assess how well the model uses information from your past Gemini conversations, Gmail, Google Search, and YouTube activity to make responses more relevant and helpful. This role requires a unique blend of creativity and analytical rigor. You will actively design prompts from the perspective of your own personal experiences. You will then use your analytical skills to assess the quality of the model’s personalized responses, evaluating dimensions like Grounding, Integration, and Helpfulness.

Job Responsibility:

  • Design and execute multi-turn conversational prompts (typically 1-5 turns) that require the AI to utilize personal information and experiences
  • Evaluate AI model responses based on your intent from the starting prompt, checking if personalization was appropriately applied
  • Analyze responses for ‘Grounding’ issues, ensuring claims about you are supported by evidence and not flawed inferences or hallucinations
  • Assess ‘Integration’ quality to ensure personal data is woven naturally into responses without robotic “overnarrating”
  • Rigorously evaluate and stack-rank two model responses side-by-side to determine which is overall more helpful, easy to use, and enjoyable
  • Write clear, defensible rationales for your comparisons, explicitly referencing where issues or positive aspects occurred in the conversation
  • Extract and verify “Debug Info” from the model to confirm that chat summaries and data sources were properly utilized
  • Maintain strict data hygiene by deleting evaluation conversations to prevent them from polluting future chat history

Requirements:

  • Japanese Proficiency: Ability to read and write in Japanese with a high degree of comprehension
  • Exceptional Analytical Thinking: Demonstrated ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality
  • Creative Prompt Engineering: Experience in designing creative, multi-turn starting prompts based on personal context
  • Strong Evaluation Acumen: Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections
  • Meticulous Attention to Detail: The ability to review side-by-side model responses and spot subtle differences
  • Excellent Written Communication: Superior ability to write clear, concise, and structured rationales for model rankings
  • Ability to provide constructive feedback and detailed annotations
  • Excellent communication and collaboration skills
  • Self-motivated and able to work independently in a remote setting
  • Technical Setup: Desktop/Laptop set up with a good internet connection
  • BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field)
  • Willingness to use your primary personal account (not a testing account) and enable personal data sources for a genuine assessment
  • Full-time availability (8 hours per day) and 4 hours overlap with a specific time zone
  • Schedule Flexibility: Full-time availability in your local time zone is required, supporting a global, 24-hour operations team

Nice to have:

Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred

What we offer:
  • health benefit contributions
  • retirement plans with match
  • flexible spending accounts

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AI Quality Analyst

Senior Quality Analyst

The role focuses on quality engineering and automation strategy for the Global F...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in functional and non-functional software testing
  • 3+ years of experience as Test Automation Lead
  • Expertise in test automation frameworks / tools like Jenkins, Selenium, Cucumber, TestNG, Junit, Cypress
  • Strong programming skills in Java, Python or any other programming or scripting language
  • Expertise in SQL
  • Experience with API testing tools (Postman, RestAssured) and performance testing tools (JMeter, LoadRunner)
  • Expertise in build tools like Maven / Gradle, continuous integration tools like Jenkins, source management tools like Git/GitHub
  • Strong knowledge of Agile, Scrum, and DevOps practices
  • Strong knowledge of functional Test tool (JIRA)
  • Familiarity with cloud-based test execution – AWS, Azure, or GCP
Job Responsibility
Job Responsibility
  • Plan, lead, and execute testing automation strategy for CitiFTP
  • Continuously monitor automation coverage and enhance the existing automation framework to increase the automation coverage
  • Design, Develop, and Implement scalable and maintainable automation frameworks for UI, API, and data validation testing on Big Data/Hadoop platform
  • Collaborate with other testing areas, development teams, product owners, and business partners to integrate automation into the agile SDLC
  • Enhance the efficiency of regression, and end-to-end testing using automation
  • Develop robust test scripts and maintain automation suites to support rapid software releases
  • Improve overall test coverage, defect detection, and release quality through automation
  • Establish and track key QA metrics e.g. defect leakage, test execution efficiency, automation coverage
  • Advocate for best practices in test automation, including code reviews, re-usability and maintainability
  • Drive the adoption of AI/ML-based testing tools and emerging trends in test automation
What we offer
What we offer
  • Global workforce benefits designed to support well-being, growth, and work-life balance
  • Fulltime
Read More
Arrow Right

Qa Analyst

The Quality Assurance (QA) Specialist plays a critical role in ensuring consiste...
Location
Location
Philippines , Imus or Bacoor, Cavite
Salary
Salary:
Not provided
appen.com Logo
Appen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in quality assurance, content moderation is highly preferred
  • Proficient in English – reading, writing, speaking, and listening (B2 level or higher)
  • College graduate is a must but those with relevant experience will be considered
  • Candidates must demonstrate a willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, Cavite
Job Responsibility
Job Responsibility
  • Conduct Daily QA Audits Performs a set number of quality audits each day to ensure adherence to processes, guidelines, and client requirements
  • Monitor Quality Updates Tracks and reviews all quality-related updates received from the client to ensure timely dissemination and correct implementation
  • Data Quality Assurance: Make sure all annotations are accurate and consistent by following set guidelines and standards
  • Documentation: Keep clear records of your work, including any issues or findings from the comparison process
  • Continuous Improvement: Suggest ways to improve tools and processes based on your experience and insights from the tasks
  • Provide on-the-floor support, answer associate queries, and clarify quality-related concerns in real time
  • Publish and distribute daily QA performance reports to relevant stakeholders
Read More
Arrow Right

Business Analyst

Andersen is hiring a Business Analyst in Germany to support a large AI-driven di...
Location
Location
Germany
Salary
Salary:
Not provided
andersenlab.com Logo
Andersen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working as a Business Analyst in software or data-driven environments for 5+ years
  • Experience working on AI/ML or GenAI initiatives, including model-driven features, automation, RAG, and LLM-based products
  • Ability to collect, analyse, and document business requirements for AI systems with unclear or evolving problem spaces
  • Understanding of AI fundamentals, including data quality, model lifecycle, inference vs. training, evaluation metrics, risks, and limitations
  • Experience transforming business needs into clear functional and non-functional requirements for AI teams
  • Strong skills in process analysis, workflow definition, and optimisation for AI-enabled use cases
  • Ability to analyse data sources, constraints, privacy implications, and readiness for AI use
  • Experience preparing user stories, acceptance criteria, and success metrics for AI features
  • Ability to work closely with Data Science, ML Engineering, Product, and Software Engineering teams
  • Strong stakeholder communication skills, with the ability to explain AI capabilities and limitations in simple terms
Job Responsibility
Job Responsibility
  • Gathering and documenting business requirements for AI/ML and GenAI initiatives, ensuring clarity for both technical and non-technical teams
  • Analyzing business processes and identifying opportunities where AI can improve efficiency, accuracy, or decision-making
  • Translating requirements into functional specifications, user stories, acceptance criteria, and measurable outcomes
  • Collaborating with Data Scientists and ML Engineers to align requirements with model capabilities and data constraints
  • Analyzing available data sources and assessing data readiness for AI use, including quality, structure, gaps, and risks
  • Facilitating communication between business stakeholders and technical teams to ensure expectations and limitations are well understood
  • Supporting product discovery and experimentation cycles (PoCs, prototypes, pilots), capturing learnings and shaping next steps
  • Reviewing and validating AI feature outputs, model behaviour, and user experience against defined acceptance criteria
  • Preparing process diagrams, workflows, documentation, and decision materials related to AI-enabled solutions
  • Monitoring the performance of delivered AI features and supporting iterative improvements based on user feedback and insights
What we offer
What we offer
  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
  • The opportunity to change the project and/or develop expertise in an interesting business domain
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
  • Guarantee of professional, financial, and career growth
  • The company has introduced systems of mentoring and adaptation for each new employee
  • The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
  • Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
  • Certification compensation (AWS, PMP, etc)
  • Referral program
Read More
Arrow Right

Knowledge Management Analyst

The Knowledge Management (KM) Analyst is responsible for the health, accuracy, a...
Location
Location
United States , Pataskala
Salary
Salary:
Not provided
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a Knowledge Management, Content Strategy, or Quality Assurance role, preferably within a retail or large contact center environment
  • Proficiency with Knowledge Management Systems (KMS) platforms (e.g., NiCE mPower)
  • Proven ability to use data (search logs, usage reports, C-Sat/FCR metrics) to drive content strategy and decision-making
  • Excellent written and verbal communication skills with a demonstrated ability to translate complex technical information into clear, easy-to-understand content
Job Responsibility
Job Responsibility
  • Monitor and Analyze KB Performance: Routinely track and report on key knowledge metrics, including usage rates, search success, content findability, and article deflection rates
  • Ensure Content Accuracy: Implement a proactive auditing schedule and content decay process to ensure all articles, policies, and procedures are current, compliant, and accurate
  • Identify Content Gaps: Analyze agent and customer search data, feedback submissions, and support ticket trends to identify critical missing or inadequate knowledge content
  • Enforce Content Standards: Own and maintain the KM Style Guide and quality standards, ensuring all new and updated content adheres to tone, formatting, and clarity requirements
  • Manage Feedback Loop: Govern the workflow for submitting, reviewing, and acting on agent and customer feedback, ensuring quick resolution and improved content quality
  • Optimize Publishing Workflow: Manage the content lifecycle (drafting, review, approval, publishing, and archival), ensuring efficiency and speed to market for critical updates
  • Support AI Solutions: Act as the KM Subject Matter Expert (SME) for all AI and automation initiatives (e.g., chatbots, virtual agents, self-service portals) that rely on the knowledge base
  • Maintain AI Readiness: Ensure KB content is optimized for machine consumption, including proper tagging, classification, and metadata to maximize the effectiveness of AI deflection
  • Analyze Experience: Monitor the agent and customer experience within the KM tools and AI channels, providing actionable insights to enhance usability and reduce friction
What we offer
What we offer
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
  • Support for your individual development plus opportunities for career mobility within our family of brands
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays
  • Fulltime
Read More
Arrow Right

Business Analyst

The BA will bridge domain experts and engineering teams to deliver a spectrum of...
Location
Location
Saudi Arabia , Khobar
Salary
Salary:
Not provided
beyond.ai Logo
Beyond Limits
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS in Information Systems, Computer Science, Software Engineering, or a related field
  • 3+ years of experience as a BA on technical projects, including software application development, AI solution delivery, dashboard and reporting, and data integration efforts, preferably in Oil & Gas or similar industries
  • Proven ability to manage and align cross-functional stakeholders toward shared project goals
  • Strong visualization skills using Visio/Lucidchart for process mapping, Figma/Sketch for wireframes, and Power BI/Tableau for dashboard mock-ups
  • Excellent communication and active listening skills
  • adept at eliciting, clarifying, and translating stakeholder needs into clear, actionable software requirements
  • In-depth knowledge of Agile and Waterfall methodologies, backlog grooming, and sprint planning
  • Working knowledge of RESTful APIs, database structures, frontend frameworks (React, Angular), and basic DevOps practices
  • Proficient with tools such as Jira, Confluence, SQL clients, and scripting for data validation (Python/JavaScript)
  • Fluent in both Arabic and English a must
Job Responsibility
Job Responsibility
  • Conduct interviews and workshops with business owners, engineers, and data scientists to capture functional and non-functional requirements
  • Use active listening to distill complex needs into precise documentation
  • Produce user stories, acceptance criteria, process flows, ER diagrams, UI wireframes, and functional specs
  • Create mock-ups and interactive prototypes (using Figma or similar) for both AI-enabled features and traditional software modules (dashboards, forms, reporting screens)
  • Maintain and prioritize a combined AI/software backlog: data prep tasks, UI enhancements, API endpoints, and integration tasks
  • Lead backlog grooming sessions to ensure clarity and feasibility for development sprints
  • Partner with AI engineers, Data Scientists, frontend/backend developers, QA engineers, DevOps, and data teams to validate solutions and ensure requirements are implemented correctly
  • Act as liaison between waterfall-oriented stakeholders and agile development teams to maintain alignment on scope, timelines, and quality
  • Present requirement artifacts and progress updates using clear, visually engaging dashboards
Read More
Arrow Right

Business Analyst

The BA will bridge domain experts and engineering teams to deliver a spectrum of...
Location
Location
Qatar , Doha
Salary
Salary:
Not provided
beyond.ai Logo
Beyond Limits
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS in Information Systems, Computer Science, Software Engineering, or a related field
  • 8+ years of experience as a BA on technical projects, including software application development, AI solution delivery, dashboard and reporting, and data integration efforts, preferably in Oil & Gas or similar industries
  • Proven ability to manage and align cross-functional stakeholders toward shared project goals
  • Strong visualization skills using Visio/Lucidchart for process mapping, Figma/Sketch for wireframes, and Power BI/Tableau for dashboard mock-ups
  • Excellent communication and active listening skills
  • adept at eliciting, clarifying, and translating stakeholder needs into clear, actionable software requirements
  • In-depth knowledge of Agile and Waterfall methodologies, backlog grooming, and sprint planning
  • Working knowledge of RESTful APIs, database structures, frontend frameworks (React, Angular), and basic DevOps practices
  • Proficient with tools such as Jira, Confluence, SQL clients, and scripting for data validation (Python/JavaScript)
  • Fluent in both Arabic and English
Job Responsibility
Job Responsibility
  • Conduct interviews and workshops with business owners, engineers, and data scientists to capture functional and non-functional requirements
  • Use active listening to distill complex needs into precise documentation
  • Produce user stories, acceptance criteria, process flows, ER diagrams, UI wireframes, and functional specs
  • Create mock-ups and interactive prototypes (using Figma or similar) for both AI-enabled features and traditional software modules
  • Maintain and prioritize a combined AI/software backlog: data prep tasks, UI enhancements, API endpoints, and integration tasks
  • Lead backlog grooming sessions to ensure clarity and feasibility for development sprints
  • Partner with AI engineers, Data Scientists, frontend/backend developers, QA engineers, DevOps, and data teams to validate solutions and ensure requirements are implemented correctly
  • Act as liaison between waterfall-oriented stakeholders and agile development teams to maintain alignment on scope, timelines, and quality
  • Present requirement artifacts and progress updates using clear, visually engaging dashboards
Read More
Arrow Right

Product Operations Analyst

Instawork is seeking a detail-oriented and automation-savvy Product Operations A...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
instawork.com Logo
Instawork
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Automation Enthusiast: built workflows using tools like n8n, Zapier, or Make.com
  • AI-Powered Problem Solver: leverage AI tools like ChatGPT, Claude, or other LLMs
  • Data-Driven & Analytical: comfortable diving into databases using SQL, analyzing trends in Excel or Google Sheets, creating dashboards
  • Technical Tinkerer: enjoy building solutions using no-code/low-code platforms like Replit, Retool, or similar tools, not afraid to write simple scripts or work with APIs
  • Process Optimizer: identifying inefficiencies and redesigning processes, organized, detail-oriented
  • Self-Starter & Collaborative: work independently to manage multiple projects, partner effectively with cross-functional teams including Biz-Ops, product, sales, and payroll
Job Responsibility
Job Responsibility
  • Own Data Quality & Integrity: implement and maintain robust processes for validating and verifying data accuracy
  • Build & Deploy Automation Solutions: design and implement automation workflows using N8n, Zapier, or custom scripts
  • Leverage AI for Operational Excellence: utilize AI tools to automate data processing, generate insights, create documentation
  • Manage End-to-End Projects: own short-term and long-term operational projects with comprehensive documentation
  • Drive Process Improvements: continuously identify opportunities to streamline operations through automation
  • Partner Across Functions: work closely with Biz-Ops, product management, engineering, billing ops, and sales teams
  • Fulltime
Read More
Arrow Right

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...
Location
Location
United States
Salary
Salary:
111220.00 - 133422.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
  • Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
  • Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
  • 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
  • Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
  • Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
  • Experience integrating data across multiple systems and working with APIs
  • Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
  • Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
  • Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)
Job Responsibility
Job Responsibility
  • Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
  • Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
  • Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
  • Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
  • Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
  • Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
  • Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
  • Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
  • Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
  • Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction
What we offer
What we offer
  • Competitive salary with equity and bonus opportunities
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Fulltime
Read More
Arrow Right