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Mirakl Logo Mirakl · IT - Administration

Ai project manager intern

France, Bordeaux · Job Posted April 16, 2026
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Job Description

This is a 6-month internship starting in July 2026, based in our Bordeaux office. You'll join the Customer Support team, part of the Customer Success Consulting department, reporting to Audrey Baudin, Knowledge Manager. The Customer Support team plays a central role at Mirakl, managing all technical and functional requests from marketplace users and the Mirakl Connect platform. The team ensures proper escalation of incidents and product enhancement requests to technical teams. You'll contribute to continuous improvements of Mirakl documentation, optimization of internal client management processes across Customer Success Consulting, and enhancement of Mirakl solutions overall.

Job Responsibility

  • Drive optimization projects for internal support tools through automation implementation, dashboard creation, and monitoring the effectiveness of new tools (bots, SAP migration, Mailchimp collections)
  • Lead and support internal change management initiatives including launching and tracking expertise topics within Support, implementing new shift management routines, portal account deactivation processes, and external SSO projects
  • Plan and organize team events including monthly global team building activities and team dinners
  • Coordinate cross-team initiatives through meeting planning, organization, and event logistics

Requirements

  • Currently pursuing a Master's degree (Bac+5) from a university, business school, or political science institute (IEP)
  • Seeking a 6 months internship starting July 2026 in Bordeaux
  • Autonomous working style with strong collaborative skills in team environments
  • Ability to meet deadlines and effectively execute operational and project-based missions
  • Strong interest in e-commerce and Mirakl's industry
  • Team player: You collaborate effectively and share best practices to elevate team performance
  • Fluent in French and English (ability to communicate easily in both languages)

Nice to have

Knowledge of programming languages and/or experience using APIs

What we offer

  • A workplace that promotes well-being and work-life balance: breakfasts, sports and yoga classes, after-work events, game nights
  • A tailored onboarding journey to quickly build your skills
  • Empowering and evolving responsibilities to maximize your learning experience
  • A unique opportunity to discover a French unicorn in full expansion and work with international teams
  • Access to CSE (Works Council) discounts including event tickets
  • Gymlib pass for wellness activities
  • Modern offices in Bordeaux
  • Swile meal voucher card
  • Transportation support (50% public transport reimbursement, bike allowance, etc.)
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