AI Project Manager for Customer Care Job at DocPlanner GmbH (Barcelona)

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Infrastructure Senior Project Manager

We’re looking for an experienced Senior Project Delivery Manager to lead complex...

Location

Ireland , Dublin

Salary:

Not provided

Codec UK

Expiration Date

Until further notice

Requirements

5+ years in Senior Project Delivery Management, with a focus on Azure Infrastructure
Project Management Certification: Prince2 Practitioner/PMP
Enterprise Experience: Proven track record delivering large-scale Azure infrastructure projects in heavily regulated environments
Technical Expertise: Deep understanding of Azure Cloud Infrastructure and Data & AI project delivery
Cross-functional Leadership: Experience managing teams across infrastructure, security, and operations
Tool Proficiency: Skilled in MS Project and familiar with Projector or similar automation tools
Methodologies: Experience with agile, waterfall, and hybrid project management, especially in security-sensitive environments
MS Azure Driven: Strong focus on delivering secure, compliant Azure infrastructure solutions
Planning & Multitasking: Expert in planning, prioritising tasks, and managing multiple infrastructure projects to tight deadlines
Stakeholder Management: Excellent communication and interpersonal skills, with the ability to translate complex security requirements for diverse audiences

Job Responsibility

Lead Delivery: Manage large-scale Azure Cloud Infrastructure projects
Oversee the implementation of best practices, risk mitigation strategies, and regulatory requirements within Azure environments
Stakeholder Engagement: Develop and execute customer engagement plans, focusing on needs and infrastructure scalability
Project Management: Maintain project data, planning, and forecasting in Codec’s PM tool (Projector), with a focus on infrastructure and security milestones
End-to-End Accountability: Manage all aspects from pre-sales through to implementation and secure handover to operational support
Reporting: Deliver regular project monitoring updates to the Head of the Project Management Office (PMO)
Interdependency Management: Identify and manage dependencies between all project workstreams and vendors
Governance: Collaborate with Codec’s Resource Management Office and Senior Leadership Team to address client security concerns and maintain high standards
Quality Assurance: Ensure all deliverables meet strict security and infrastructure quality gates
RAID Management: Identify, document, and manage project risks

Fulltime

New

Customer Care Project Manager

We are looking for an AI-Native Project Manager who loves to build. In this glob...

Location

Spain , Barcelona

Salary:

Not provided

DocPlanner GmbH

Expiration Date

Until further notice

Requirements

4+ years in Project Management, Operations, or a Product-focused role within a tech/SaaS environment
Master of Low-Code/No-Code tools (Make, Zapier, n8n)
AI Native - daily use of AI tools and understanding of current LLMs
Analytical Rigor - comfortable defining KPIs and tracking ROI
Fluent English
Based in Barcelona

Job Responsibility

Customer Journey Intelligence - map the full customer lifecycle and identify process friction
Hands-on AI Implementation - autonomously build and test workflows using no-code tools and LLMs
Efficiency & Revenue Growth - reduce manual ticket volume and transform support interactions into revenue opportunities
Global Project Leadership - manage stakeholders and drive change management for AI adoption

What we offer

Healthcare insurance
Wellness support (gym memberships, mental health)
Time off (vacation, birthday, recharge days)
ESOP (Employee Share Ownership Plan) after 6 months
Local perks like meal vouchers, transport allowances, or extended parental leave
Career growth opportunities
Global and diverse team
Remote work and flexible hours
Office hub access

Fulltime

QA, Automation, and Software Engineering Manager

Hewlett Packard Enterprise (HPE) is hiring a QA, Automation, and Software Engine...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.S or M.S. degree in a related software engineering field
prior experience in HPC, AI, or related technical software development
prior experience using agile methodologies
prior experience managing or developing software in a production software environment
2 to 5 years prior experience managing a technical team in a software related field
2 to 5 years prior experience managing managers
prior experience developing and managing software written in C, C++, or Fortran within a Linux environment is highly desirable
a technical background in software development, HPC, AI, or related work is highly desirable
strong leadership skills, including coaching, team-building, and conflict resolution
advanced project management skills including time and risk management, resource prioritization, and project structuring

Job Responsibility

provides direct and ongoing leadership for a team of QA, Automation, and software engineers
mentor, coach, and develop the talent in the team
manages headcount, deliverables, schedules, and costs for multiple ongoing projects ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps
communicates project status effectively to stakeholders
manages relationships with customers, partners and internal stakeholders
sets expectations for deliverables, product quality, schedules, and costs
ensures that team members are effectively communicating and collaborating across the organization
proactively identifies opportunities for improvements in products and leads innovation efforts
provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development
ensures that proper knowledge and career development tools are in place to support ongoing team member and process development

What we offer

health & wellbeing benefits for team members and their loved ones
personal & professional development programs
unconditional inclusion

Fulltime

Product Manager - Expense Automation

We are looking for a Product Manager to join the Expense Automation area. This a...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

At least 5 years of product management experience
Excellent written and spoken communications skills in English
Natural leadership
Care deeply about user experience and passionate about problem solving
Excellent at cross team coordination, project prioritization, multitask management and coordination ability
Understanding of UI/UX design concepts and principles
Comfortable using SQL, BI tools, Excel, or other methods of exploring data independently
Be capable of leading business-critical product initiatives
Experience in AI/ML is a strong advantage

Job Responsibility

Work closely with engineering and product design teams to manage all stages of the product development process
Work closely with our users and customer success team to deeply understand and address user needs
Be an expert at prioritization - help balance the roadmap with tech foundational efforts
Gain deep domain understanding on the problems we are tackling through data, research, and understanding customer needs
Define and drive delivery of market product requirements for product-market fit and compliance with local regulations
Don't be afraid of data and defining new metrics. This may include writing some SQL, spreadsheets and generally working with data
Collaborate with business development, sales, and other cross-functional teams to work with external partners and products to support our growing customer base
Ability to work directly with engineers to develop use cases, build inspiring narratives, and evaluate short-term vs. long-term trade-offs
Thrive in a startup culture: dealing with fast pace, changing needs, and limited resources
Ability to lead by influence across a diverse team of engineers, data ex, finance, compliance, legal, and business experts

What we offer

30 days holiday paid leave
Competitive compensation package
One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia and Vilnius)
Flexible working hours and opportunity to work from home
Regular team-wide events
Additional Medical care
MultiSport card fully funded by us
Company office massages
Opportunity to use the Payhawk product

Fulltime

Commercial & Strategy Manager

Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We'...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

Min 6 years of construction (or related industries) AND commercial experience (management consulting, corporate development/strategy, etc.), or experience working as a SaaS sales engineer or success/delivery manager in Contech, Proptech, etc.
Strong analytical and strategic skills, including the ability to develop structured material and conduct high-quality presentations and product demo’s to different buyer groups
Deep knowledge of construction management processes and software, and proficiency in HubSpot, PowerPoint, Excel, other related tools
Native Level communication (both written & verbal) and stakeholder management skills, including a proven track record of working with, influencing, presenting to, and managing cross-functional and senior stakeholder groups
Strong commercial acumen, enabling you to work with a wide range of complex documents and topics, including construction, financial models, business cases, proposals, contracts, and processes
Excellent project management skills, with the ability to execute and manage complex tasks with agility and autonomy
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Create, present, and maintain high-quality sales presentations, account winplans, proposals, contracts and other key material required for sales and customer delivery/ success
Conduct product demos, answer key product/ tech questions, and ensure that customers have an up-to-date knowledge of new products, features and Contilio's value proposition
Proactively generate leads and promote the Contilio brand and our products by attending events, meetings, calls, etc.
Develop and execute customer delivery plans with agility and the customer in mind, ensuring that our customers are onboarded, serviced, and expanded with care
Proactively identify and resolve issues/risks, collect feedback and triage new feature requests on behalf of each customer and different user groups
Continuously demonstrate the value of Contilio to customers and identify, support, and accelerate upsell and cross-sell opportunities
Develop and maintain a deep understanding of the construction industry, market trends, competition, and our product and customer success best practices, turning them into measurable customer success strategies, processes and KPIs
Maintain an accurate and up-to-date record of customer interactions in our CRM and account plans and meet and exceed your success/net revenue retention KPIs

What we offer

Package that includes base salary, variable (linked to commercial KPIs) and equity options
Opportunity to take on more responsibility as we grow our team and global footprint

Fulltime

Senior Partner Marketing Manager

We're looking for a strategic Senior Partner Marketing Manager to join our Marke...

Location

United States

Salary:

102500.00 - 151000.00 USD / Year

Anaconda

Expiration Date

February 17, 2026

Requirements

8+ years of B2B marketing experience with demonstrated impact on pipeline generation and revenue outcomes
Deep experience building and executing marketing programs with cloud hyperscalers (AWS, Azure, GCP) or technology alliance partners
Proven ability to influence partner stakeholders and align cross-company teams on shared marketing objectives and execution plans
Strong technical fluency to understand product integrations, discuss AI/ML concepts, and craft compelling messaging for technical audiences
Track record of measuring and optimizing marketing ROI through clear metrics, data analysis, and iterative program improvement
Experience developing joint go-to-market strategies and positioning with technology partners
Project management capabilities to coordinate multiple complex partner programs simultaneously across different geographies and teams
You embody our values of Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Job Responsibility

Build and execute annual joint marketing strategies with top partners by aligning on shared objectives, defining success metrics, and creating executable plans that drive measurable pipeline and revenue impact
Design and deliver co-marketing programs including joint campaigns, co-branded webinars, field events, and digital activations that accelerate customer acquisition through the partner ecosystem
Shape joint go-to-market messaging and positioning with partners by understanding their product roadmaps, identifying integration opportunities, and articulating clear value propositions for technical audiences
Integrate partners into Anaconda-led marketing initiatives by coordinating with demand generation, product marketing, and content teams to amplify reach and create cohesive customer experiences
Collaborate with Partner Account Managers and the Global Partnerships team to translate business objectives into marketing activation plans, ensuring alignment between partnership strategy and marketing execution
Track, analyze, and optimize co-marketing performance by establishing clear KPIs, monitoring campaign effectiveness, and sharing insights that inform future partner marketing investments
Influence partner marketing leadership to secure commitment, resources, and alignment on joint priorities by building strong relationships and demonstrating the business value of collaboration

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources

Fulltime

AI Project Manager for Customer Care

DocPlanner GmbH

Location:
Spain , Barcelona

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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