AI Project Manager for Customer Care Job at DocPlanner GmbH (Barcelona)

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Infrastructure Senior Project Manager

We’re looking for an experienced Senior Project Delivery Manager to lead complex...

Location

Ireland , Dublin

Salary:

Not provided

Codec UK

Expiration Date

Until further notice

Requirements

5+ years in Senior Project Delivery Management, with a focus on Azure Infrastructure
Project Management Certification: Prince2 Practitioner/PMP
Enterprise Experience: Proven track record delivering large-scale Azure infrastructure projects in heavily regulated environments
Technical Expertise: Deep understanding of Azure Cloud Infrastructure and Data & AI project delivery
Cross-functional Leadership: Experience managing teams across infrastructure, security, and operations
Tool Proficiency: Skilled in MS Project and familiar with Projector or similar automation tools
Methodologies: Experience with agile, waterfall, and hybrid project management, especially in security-sensitive environments
MS Azure Driven: Strong focus on delivering secure, compliant Azure infrastructure solutions
Planning & Multitasking: Expert in planning, prioritising tasks, and managing multiple infrastructure projects to tight deadlines
Stakeholder Management: Excellent communication and interpersonal skills, with the ability to translate complex security requirements for diverse audiences

Job Responsibility

Lead Delivery: Manage large-scale Azure Cloud Infrastructure projects
Oversee the implementation of best practices, risk mitigation strategies, and regulatory requirements within Azure environments
Stakeholder Engagement: Develop and execute customer engagement plans, focusing on needs and infrastructure scalability
Project Management: Maintain project data, planning, and forecasting in Codec’s PM tool (Projector), with a focus on infrastructure and security milestones
End-to-End Accountability: Manage all aspects from pre-sales through to implementation and secure handover to operational support
Reporting: Deliver regular project monitoring updates to the Head of the Project Management Office (PMO)
Interdependency Management: Identify and manage dependencies between all project workstreams and vendors
Governance: Collaborate with Codec’s Resource Management Office and Senior Leadership Team to address client security concerns and maintain high standards
Quality Assurance: Ensure all deliverables meet strict security and infrastructure quality gates
RAID Management: Identify, document, and manage project risks

Fulltime

Customer Care Project Manager

We are looking for an AI-Native Project Manager who loves to build. In this glob...

Location

Spain , Barcelona

Salary:

Not provided

DocPlanner GmbH

Expiration Date

Until further notice

Requirements

4+ years in Project Management, Operations, or a Product-focused role within a tech/SaaS environment
Master of Low-Code/No-Code tools (Make, Zapier, n8n)
AI Native - daily use of AI tools and understanding of current LLMs
Analytical Rigor - comfortable defining KPIs and tracking ROI
Fluent English
Based in Barcelona

Job Responsibility

Customer Journey Intelligence - map the full customer lifecycle and identify process friction
Hands-on AI Implementation - autonomously build and test workflows using no-code tools and LLMs
Efficiency & Revenue Growth - reduce manual ticket volume and transform support interactions into revenue opportunities
Global Project Leadership - manage stakeholders and drive change management for AI adoption

What we offer

Healthcare insurance
Wellness support (gym memberships, mental health)
Time off (vacation, birthday, recharge days)
ESOP (Employee Share Ownership Plan) after 6 months
Local perks like meal vouchers, transport allowances, or extended parental leave
Career growth opportunities
Global and diverse team
Remote work and flexible hours
Office hub access

Fulltime

QA, Automation, and Software Engineering Manager

Hewlett Packard Enterprise (HPE) is hiring a QA, Automation, and Software Engine...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.S or M.S. degree in a related software engineering field
prior experience in HPC, AI, or related technical software development
prior experience using agile methodologies
prior experience managing or developing software in a production software environment
2 to 5 years prior experience managing a technical team in a software related field
2 to 5 years prior experience managing managers
prior experience developing and managing software written in C, C++, or Fortran within a Linux environment is highly desirable
a technical background in software development, HPC, AI, or related work is highly desirable
strong leadership skills, including coaching, team-building, and conflict resolution
advanced project management skills including time and risk management, resource prioritization, and project structuring

Job Responsibility

provides direct and ongoing leadership for a team of QA, Automation, and software engineers
mentor, coach, and develop the talent in the team
manages headcount, deliverables, schedules, and costs for multiple ongoing projects ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps
communicates project status effectively to stakeholders
manages relationships with customers, partners and internal stakeholders
sets expectations for deliverables, product quality, schedules, and costs
ensures that team members are effectively communicating and collaborating across the organization
proactively identifies opportunities for improvements in products and leads innovation efforts
provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development
ensures that proper knowledge and career development tools are in place to support ongoing team member and process development

What we offer

health & wellbeing benefits for team members and their loved ones
personal & professional development programs
unconditional inclusion

Fulltime

Product Manager - Expense Automation

We are looking for a Product Manager to join the Expense Automation area. This a...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

At least 5 years of product management experience
Excellent written and spoken communications skills in English
Natural leadership
Care deeply about user experience and passionate about problem solving
Excellent at cross team coordination, project prioritization, multitask management and coordination ability
Understanding of UI/UX design concepts and principles
Comfortable using SQL, BI tools, Excel, or other methods of exploring data independently
Be capable of leading business-critical product initiatives
Experience in AI/ML is a strong advantage

Job Responsibility

Work closely with engineering and product design teams to manage all stages of the product development process
Work closely with our users and customer success team to deeply understand and address user needs
Be an expert at prioritization - help balance the roadmap with tech foundational efforts
Gain deep domain understanding on the problems we are tackling through data, research, and understanding customer needs
Define and drive delivery of market product requirements for product-market fit and compliance with local regulations
Don't be afraid of data and defining new metrics. This may include writing some SQL, spreadsheets and generally working with data
Collaborate with business development, sales, and other cross-functional teams to work with external partners and products to support our growing customer base
Ability to work directly with engineers to develop use cases, build inspiring narratives, and evaluate short-term vs. long-term trade-offs
Thrive in a startup culture: dealing with fast pace, changing needs, and limited resources
Ability to lead by influence across a diverse team of engineers, data ex, finance, compliance, legal, and business experts

What we offer

30 days holiday paid leave
Competitive compensation package
One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia and Vilnius)
Flexible working hours and opportunity to work from home
Regular team-wide events
Additional Medical care
MultiSport card fully funded by us
Company office massages
Opportunity to use the Payhawk product

Fulltime

Cloud Solution Architect Manager

We are looking to hire a Cloud Solution Architect-Manager (CSA-M) to join our di...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, Technology Management
5+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience
Passion for technology and customer obsession
Displays strong technical program management, stakeholder and relationship management across senior leaders, partners, and customers
People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Enthusiasm towards leading technologies and motivation to learn and grow
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Leadership & Strategy – model, coach, and care for your team, fostering a high-performance culture
Talent Management – build and nurture a talented, diverse team through inclusive hiring practices
Deliver Results Through Collaboration – act as a trusted advisor and technical subject matter expert to Technical Decision Makers (TDMs)
Customer-Centric Approach: End-to-end ownership of Factory engagements to help customers jumpstart their Azure projects
Business Impact: Deliver Customer success on the Microsoft Cloud & AI Platforms
Technical Leadership: leverage deep technical expertise in IP solutions and services development
Act as a Cloud Factory Lead to assist customers in Factory delivery projects

Fulltime

New

Area Delivery Leader- Professional Services

Microsoft Industry Solutions helps ensure Microsoft customers around the world g...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Technical University Degree AND 9+ years of technology-related, business, professional services, consulting, and sales experience OR equivalent experience
OR Master’s Degree AND 7+ years of technology-related, business, professional services, consulting, and sales experience
Fluency in English and Portuguese required
Spanish proficiency is a plus
Bachelor’s Degree or Technical University Degree AND 12+ years of technology-related, business, professional services, consulting, and sales experience OR equivalent experience
OR Master’s Degree AND 10+ years of technology-related, business, professional services, consulting, and sales experience
8+ years people management experience, including leading managers of managers in a matrixed environment
8+ years sales management experience, including large scale, complex customer engagements
8+ years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company
8+ years experience in one or more industries related to relevant customer/account

Job Responsibility

Leverage AI within business operations and IT delivery for efficiency and speed to value
Passion for learning and growing AI skillsets, curious mindset to AI and interest in transforming existing approaches
Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Model - Live our culture
Embody our values
Practice our leadership principles
Coach - Define team objectives and outcomes
Enable success across boundaries
Help the team adapt and learn
Care - Attract and retain great people

Fulltime

AI Project Manager for Customer Care

DocPlanner GmbH

Location:
Spain , Barcelona

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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