AI Program Manager, Customer Service Job at Adevinta (Berlin)

AI Strategy & Execution Manager, Customer Service

At mobile.de, we are scaling AI across Customer Service (e.g., Voice AI, Chat AI...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

Several years of experience in program/project management and/or transformation delivery in complex, cross-functional environments (ideally Customer Service / CX)
Proven ability to plan and implement initiatives end-to-end (not only strategy or coordination)
Strong stakeholder management skills
able to create clarity, alignment, and momentum under time pressure
Data- and outcome-driven mindset
confident steering impact via KPIs and performance monitoring
Business fluent German (minimum C1) and English

Job Responsibility

Own the AI strategy & roadmap for Customer Service: identify and prioritize use cases, define outcomes, and align scope, timelines, and dependencies
Lead execution end-to-end: drive initiatives from discovery/design through implementation, rollout, and hypercare—ensuring speed and quality
Set up and run governance: establish decision forums/steering cadence, status reporting, and RAID management (risks/assumptions/issues/dependencies)
Drive cross-functional delivery: align and coordinate CS Operations, IT/Engineering, Data/Analytics, Product, Legal/Compliance, and Security
Manage partners/vendors (if applicable): steer delivery performance and ensure reliable outcomes
Enable adoption & operational readiness: rollout planning, change communication, training, SOPs, escalation paths, and quality standards
Measure performance and improve continuously: build and run a KPI framework (incl. deflection rate) and own a structured iteration/action plan post go-live
Coach and lead functionally: mentor the existing colleague on project/program management, stakeholder communication, and structured execution
help them grow into bigger ownership

What we offer

Recharge with 28 days of paid time off
Stay mobile with a €50 monthly transportation/mobility allowance
Keep growing with a development budget and access to coaching
Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
Learn anytime, anywhere with our online and offline library
Get rewarded with an attractive base salary and participation in our annual incentive plans
Work from anywhere - up to 20 days per year from wherever you feel most productive
Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Principal Technical Program Manager - AI Frameworks

Microsoft is laying the foundation for the next generation of cloud and AI platf...

Location

United States , Redmond

Salary:

163000.00 - 296400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Execution orchestration: Drive multi-team execution across numerous infrastructure components, services, and systems. Maintain the single source of truth for execution health, delivery status, and alignment to product intent. Ensure schedule integrity and build mechanisms to detect slippage or divergence early
Dependency management: Identify, track, and manage dependencies across org boundaries, plus writing white papers
Build and maintain critical-path plans that reveal coupling, blockers, and downstream risks
Operations: Establish and run cross-team rhythms of business (RoB), including reviews, readiness checkpoints, and launch orchestration
Risk identification and mitigation: Surface execution risks, capacity constraints, misalignment, and timeline threats before they impact delivery. Drive mitigation strategies without altering product priorities or increasing scope. Reveal implications and tradeoffs with clarity and objectivity
Governance and compliance: Ensure teams meet security, privacy, and compliance milestones. Track audit status and ensure risks are surfaced and addressed proactively
Resource utilization: Develop and maintain visibility into team utilization, workload distribution, and bottlenecks. Highlight when teams are overloaded, underutilized, or misaligned with business priorities
Accountability: Ensure engineering execution supports reliability, availability, and operational health requirements. Track execution debt and ensure teams have mechanisms to resolve or mitigate it

Fulltime

Technical Program Manager, AI Delivery for Public Sector & Defence

We're seeking an experienced Technical Program Manager to join Cohere's customer...

Location

Canada , Toronto; Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

7+ years of experience as a Technical or Engineering Program Manager
At least 2 years in customer-facing technical delivery and operations for enterprise-grade software or AI/ML solutions
Experience working with government, defence, or heavily regulated customers (public sector, defence contractors)
Proven track record managing complex, multi-stakeholder technical programs with stringent compliance requirements
Strong understanding of enterprise software deployment architectures (cloud, on-premises, hybrid, air-gapped)
Deep understanding of how government organizations procure, evaluate, and deploy technology
Familiarity with Canadian government requirements: data sovereignty, privacy laws (Privacy Act), accessibility standards, official languages obligations, security classifications
Understanding of defence and national security considerations in AI deployment
Eligible to obtain Canadian government security clearance (Top Secret preferred)

Job Responsibility

Own end-to-end technical program delivery for Canadian public sector and defence customers, from initial deployment through production scaling
Serve as the primary technical program point of contact for government customers, building trusted relationships with departmental CIOs, IT directors, and technical teams
Translate complex government requirements (security, compliance, accessibility, bilingualism, data sovereignty) into actionable engineering plans
Navigate government procurement processes, RFP responses, and contractual technical obligations
Provide clear, timely, and objective communication across Cohere's engineering organization, customer stakeholders, and government leadership
Translate between AI/ML technical concepts and government-appropriate language for decision-makers who may not have deep technical backgrounds
Present technical roadmaps and status updates to senior government officials and departmental executives
Represent Cohere's technical capabilities in sensitive government and defence contexts
Create and manage project schedules that account for government timelines, security review processes, and ministerial approval cycles
Identify and manage dependencies across government departments, security authorities, cloud service providers, and internal Cohere teams

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Technical Program Manager, Customer Value Realization & Growth - Unified Services

The Customer Success Digital Experience (CSDE) team creates compelling digital e...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years experience managing cross-functional and/or cross-team projects
Interpreting business frameworks (e.g., Consumption & Usage Excellence) and converting them into clear technical requirements
Defining user stories, requirements, and acceptance criteria aligned to measurable business outcomes
Strong technical literacy, including reading solution architecture diagrams and understanding service dependencies, APIs, and data flows
Leading large‑scale enterprise platform and workflow transformation initiatives
Managing backlogs, prioritization, and release planning within agile delivery models
Designing and executing Business Value Testing (BVT), including test scripts, scenarios, and edge‑case validation
Documenting defects, gaps, and change requests with clarity and discipline
Mapping current‑state vs. future‑state processes and identifying gaps or improvement opportunities

Job Responsibility

Lead AI‑first ideation, prioritization, and delivery of digital engagement and platform experiences that drive customer adoption and satisfaction across CSP (Customer Success Planning), CSDR (Customer Success Delivery Review), Consumption Planning, and MCEM (Microsoft Customer Engagement Methodology)
Manage complex cross‑functional initiatives, fostering strong partnerships across internal teams and external collaborators
Define success metrics, including OKRs and KPIs, for all programs under your ownership
Partner closely with engineering to shape and execute product roadmaps tied to business outcomes
Create clear user stories, technical requirements, and acceptance criteria to guide development
Expertly use Azure DevOps (ADO) to manage backlogs, track work items, coordinate releases, and ensure transparent, data‑driven delivery across engineering and stakeholder teams
Design and run Business Value Testing (BVT) and User Acceptance Testing (UAT), ensuring high‑quality, validated releases
Lead staging, pilot planning, and implementation strategies for new digital experiences
Drive customer supportability through documentation, troubleshooting guidance, and best‑practice development
Serve as a technical advisor and evangelist, educating stakeholders and customers on new digital engagement capabilities

Fulltime

Principal Customer Experience Program Manager

Microsoft 365 is redefining how work gets done in the era of AI. We are seeking ...

Location

United States , Multiple Locations

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Prior work experience in consulting, delivery management and deep knowledge of competitive products and platforms position focused on collaboration and workforce productivity
Leadership: This role requires effective communication skills and the ability to demonstrate executive presence and confidence when engaging with customers at all levels
Demonstrates the ability to lead and empower teams made up of Microsoft, partner, and customer contributors, fostering collaboration and alignment to deliver complex solutions that drive overall customer success
Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Demonstrates effective engagement management skills, including planning and managing a portfolio of engagements, driving cross‑group collaboration, orchestrating resources effectively, communicating with clarity, applying strong analytical capabilities, and maintaining exceptional attention to detail
Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
Demonstrates effective presentation skills and is comfortable engaging large audiences across all levels of management, including senior executives, IT leaders, database administrators, and business decision makers
Technical: Experience with cloud and hybrid infrastructures, architecture designs, and preferred migrations

Job Responsibility

Lead customer engagement and growth program with select must win customers, driving measurable business outcomes across Microsoft 365 through competitive wins, customer acquisition, migrations, and sustained usage in complex, ambiguous environments
Own end-to-end customer success motions for strategic commercial customers, partnering with field sales, account teams, FastTrack, and partners to plan and execute high-quality engagements across cloud and on-premises workloads that accelerate deployment and value realization
Represent the voice of switchers and strategic customers, engaging deeply and directly with customers to triage, prioritize, and operationalize feedback, and translating competitive insights into clear, actionable signals that influence product strategy and execution
Influence product direction and platform evolution, partnering with Microsoft 365 product teams to balance customer needs, technical constraints, cost, and opportunity while improving fundamentals, simplicity, and AI-first experiences
Drive cross-organizational alignment without authority, connecting stakeholders across engineering, sales, customer success, partners, and leadership to unblock issues, anticipate systemic risks, and ensure cohesive execution
Define success metrics and operational rigor, establishing usage signals, health indicators, and leading metrics to guide decision-making, measure impact, and continuously improve customer outcomes
Ensure high-quality delivery of partner and FastTrack services, improving customer experience, accelerating migrations, and driving durable adoption of Microsoft cloud services
Communicate progress and insights to senior leadership, regularly presenting plans, customer showcases, competitive reviews, and executive briefings, including support for conferences, events, and leadership engagements
Raise the bar for program excellence, operating with multi-quarter ownership and accountability, proactively addressing systemic challenges, and serving as a role model and thought partner within the PM community

Fulltime

Senior Customer Experience Program Manager

We’re transforming the way Windows engages and supports our most important Comme...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. Proven experience in enterprise customer engagement, technical account management, or program delivery roles. Proven experience managing complex customer engagements involving Windows Client/Server environments, including update servicing, deployment, and support coordination. Demonstrated expertise in incident management, escalation handling, and post-incident analysis (e.g., PIR, RCA).

Job Responsibility

Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution
Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability
Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success
Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating customer feedback sessions, and submitting design change requests, when needed
Drive program growth by identifying improvement opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders.

Fulltime

Customer Experience Program Manager

We are seeking a highly motivated, passionate, and customer centric Customer Exp...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI.
Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions.
Mandatory hands-on experience in Python development, with extensive practical experience building and deploying production-grade AI solutions.
Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform.
Demonstrated expertise in deep-learning and Agentic AI frameworks (Microsoft Agent Framework, LangChain, LangGraph etc.) and model optimization.

Job Responsibility

Lead hands-on design and development efforts primarily using Python, building robust, scalable, and customer-focused AI/ML solutions.
Engage directly with key enterprise customers to strategize, architect and implement AI driven, Agentic AI solutions leveraging Azure AI services including Azure OpenAI, Azure ML.
Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components.
Build, customize, and optimize AI models, AI Agents and related components for customer specific use cases.
Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance.
Participate actively in various phase of the model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring and improvement.

Fulltime

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AI Program Manager, Customer Service

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