AI Program Manager, Customer Service Job at Adevinta (Berlin)

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

PhD Student Development AI-based Energy Management Services

Are you looking for an exciting work environment that provides you with a detail...

Location

Germany , Wolfsburg

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

Good to very good university degree with eligibility for a doctorate in energy technology, electrical engineering, computer science, industrial engineering, or a related field
Programming skills
Basic knowledge in the field of energy systems and energy markets
Methodological knowledge in the field of artificial intelligence (AI)
High level of initiative and result orientation to independently drive projects forward and achieve goals

Job Responsibility

Creating a model of a virtual power plant, including relevant energy services and the relationships between the necessary actors
Developing an AI-based charging and energy management system, taking into account price forecasts, vehicle constraints and customer requirements
Testing and evaluating the concept with simulation methods, including an assessment of economic viability
Collaborating and engaging in intensive exchange with colleagues from other areas of Group Innovation, such as mobility and future research

What we offer

Attractive salary & 30 vacation days (+ 24.12. and 31.12. off)
35-hour week, flexible working hours, remote work
Special conditions for the purchase and leasing of vehicles
Free seminars on scientific work and interdisciplinary qualifications
Participation in the doctoral network for scientific exchange with science representatives and other doctoral candidates within the Volkswagen Group

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , Chicago

Salary:

159600.00 - 190598.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care
Proof of eligibility to work in the United States is required

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...

Location

United States , Alpharetta

Salary:

35.00 - 40.25 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School Degree
3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology

Job Responsibility

Working from a standard protocol and utilizing documented processes to respond to customer issues
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Begin to proactively assist customers to avoid or reduce problem occurrence

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Senior Principal Technical Program Manager - ML Platform

Location

Salary:

231300.00 - 301975.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager, Technical Product Manager or TPM leading technical platforms areas
Deep domain experience in AI and/or Search. Example: Model Inference, Model Evaluation, Model Training, LLM Ops, Semantic Search, Search Relevance, etc.
Partner with Engineering in defining direction, strategy and execution at Platform level
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs.
Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Understand and stay up-to-date on latest innovations in AI and Search. Partner closely with engineering teams to translate these into practical platform evolution for Atlassian bringing value to our customers.
Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment.
Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more.
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.
Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these.
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health and wellbeing resources
paid volunteer days

Program Manager, Connected Aircraft Strategy

The Partnerships, Strategy & Connected Aircraft Program group seeks to further c...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Engineering degree with a minimum of 8 to 10 years of relevant work experience
Robust technical understanding of aircraft connectivity, avionics, cabin interiors, and various other aircraft systems
Deep understanding of the business aircraft aftermarket, including for example mods and upgrades, parts and services
Prior experience in program management, product strategy, or market analysis
Ability to manage initiatives of a technical, financial, marketing and general business nature
Strong presentation skills
Ability to influence and work with little formal authority
Acute critical and strategic thinking, and a taste for in-depth analysis
Entrepreneurial spirit that constantly challenges the status quo
Dedication to 100% quality

Job Responsibility

Investigate new technologies with potential application to business aircraft in the aftermarket, with a focus on Connected Aircraft services, IoT, predictive maintenance, data products, and AI-enabled solutions
Define and implement product improvements to various aircraft systems
Provide deep technical insight on Bombardier and competitor products and services
Become the reference for key aircraft systems and capabilities, and associated emerging technologies
Own and lead initiatives in which you will program manage from start to finish the development of new products and services, in collaboration with Engineering, Procurement, Sales, Marketing, Operations
Develop and implement company-wide go-to-market plans that maximize market impact
Work with various Engineering specialties, industrial designers and key partners to develop and implement product technology roadmaps
Support negotiations with Suppliers to secure the right conditions to develop the initiatives you own
Organize and support customer feedback activities through focus groups, trade-shows, surveys, etc
Support sales activities through deep technical product knowledge

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

AI Program Manager, Customer Service

Adevinta

Location:
Germany , Berlin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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