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AI Productivity Analyst

United States, Austin · Job Posted March 20, 2026
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Job Description

As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

Job Responsibility

  • Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks
  • Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows
  • Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption
  • Develop and present ROI models, providing actionable recommendations to senior leadership
  • Support implementation (including light configuration, prompt engineering, and user training) of selected solutions
  • Track business unit KPIs and OKRs post-deployment
  • iterate with partners and vendors to hit or exceed the 20% productivity target

Requirements

  • Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields
  • 1-2 years of relevant experience
  • Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects
  • Solid understanding of AI technologies, machine learning concepts, and their applications in business settings
  • Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise
  • Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders
  • Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment
  • Solid foundation in Python or SQL
  • familiarity with data-viz dashboards (Tableau, etc.)

Nice to have

experience with SaaS integrations (Zapier, APIs) or low-code automation platforms

What we offer

  • competitive benefits and perks
  • robust training program
  • inclusive offices
  • vibrant environment
  • exceptional culture

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