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As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions. You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact. In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.
Job Responsibility:
Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks
Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows
Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption
Develop and present ROI models, providing actionable recommendations to senior leadership
Support implementation (including light configuration, prompt engineering, and user training) of selected solutions
Track business unit KPIs and OKRs post-deployment
iterate with partners and vendors to hit or exceed the 20% productivity target
Requirements:
Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields
Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects
Solid understanding of AI technologies, machine learning concepts, and their applications in business settings
Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise
Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders
Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment
Solid foundation in Python or SQL
familiarity with data-viz dashboards (Tableau, etc.)
Nice to have:
experience with SaaS integrations (Zapier, APIs) or low-code automation platforms