AI Product Manager & Customer Success

• Translate business requirements into detailed technical specifications for AI use cases and workflows, working in close collaboration with business and technical stakeholders
• Identify opportunities to transform existing business challenges into AI-powered solutions, applying creative problem-solving and domain knowledge
• Define and manage acceptance testing, non-regression protocols, and quality assurance processes to ensure AI solutions perform as expected in production
• Produce clear marketing and communication deliverables such as documentation, presentations, and user guides that support adoption and change management
• Coordinate and monitor AI project implementations in close collaboration with relevant local and central stakeholders, ensuring timelines, budgets, and scope are respected
• Oversee the seamless integration and management of AI systems in production, coordinating between data teams, IT, and operational users
• Track the performance of deployed AI solutions, identify issues or improvement opportunities, and feed insights back into the product roadmap
• Participate in, and potentially lead, dedicated project governance forums, representing both the product and the client success dimension

• 3 to 5 years of experience in project management, product management, or a business analyst role, with direct exposure to AI or technology-driven projects
• Strong ability to bridge the gap between technical teams and business stakeholders, translating complex requirements in both directions
• Solid understanding of AI concepts, tools, and workflows, sufficient to engage meaningfully with data scientists, engineers, and architects
• Experience with agile methodologies, product backlogs, and sprint-based delivery
• Excellent organizational skills and the ability to manage multiple workstreams simultaneously in a fast-paced environment
• Experience prioritizing features or use cases based on user value, technical feasibility, and ROI
• Ability to manage stakeholder expectations in complex environments
• Strong written and verbal communication skills, including the ability to produce professional documentation and presentations
• A client-focused mindset with a genuine interest in ensuring end-users derive real value from AI products
• Fluency in English
• Experience in international, consulting, or scale-up environments is a plus

Experience in international, consulting, or scale-up environments is a plus

• A hybrid role at the crossroads of AI product management, operational delivery, and client success, with real end-to-end ownership
• Close collaboration with both technical teams and senior business stakeholders, giving you broad exposure to the full AI product lifecycle
• The chance to drive AI adoption at scale across a large international organisation, with measurable business impact
• A stimulating environment where you will continuously learn, grow, and shape how AI is operationalised in practice
• Access to Metyis' global community of AI and digital experts