AI Process Engineering Analyst Job at Voya Financial (New York, NY)

Business Process Analyst, Systems Engineering

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United States , Denver

Salary:

101144.00 - 121377.50 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

3–5 years of experience in business analysis, operations, consulting, business systems, or related roles in SaaS or high-growth technology environments
Exceptional organizational skills and attention to detail with demonstrated ability to produce accurate and high-quality documentation quickly
Strong process mapping and workflow visualization skills using tools such as Lucidchart, Miro, or Visio
Ability to structure ambiguous information into clear, scalable, and easy-to-understand process artifacts
Strong written and verbal communication skills with the ability to ask thoughtful questions and synthesize stakeholder feedback effectively
Comfortable managing multiple concurrent requests and priorities across cross-functional stakeholders
Experience facilitating working sessions, capturing decisions, and maintaining organized follow-through
Familiarity with operational workflows across GTM, Finance, Customer Success, or business systems environments
Basic reporting and analytical skills with comfort working with operational or CRM data
Ability to work independently while collaborating effectively across technical and non-technical teams

Job Responsibility

Document current-state business and technical workflows across GTM, Finance, Operations, and Systems teams using L2–L4 process maps
Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows
Conduct stakeholder interviews and shadow end users to understand how operational workflows function in practice
Synthesize complex or inconsistent information into clear, organized, and actionable documentation
Identify process gaps, unclear handoffs, operational inconsistencies, and exception paths
Maintain a centralized and well-organized process documentation library with strong versioning and documentation hygiene
Partner with TPMs and Systems teams to support systems transformation and process improvement initiatives
Build lightweight operational reports or dashboards to validate process observations and support process analysis
Support UAT activities and validate that implemented system changes align with documented workflows
Create supporting documentation and enablement materials for operational rollout and adoption efforts

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

New

AI Analyst (Support Agent)- Cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps)
Proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
High-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
Dedicated individual who takes full responsibility for their work, driving projects to successful completion
Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems

Job Responsibility

Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development

Fulltime

New

Ai analyst (support agent)- cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps), with a proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
Python Proficiency: Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
Customer Domain Mastery: Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion
Data/Content Governance: Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems

Job Responsibility

Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development

Python with AI Engineering - Vice President

We are seeking a highly experienced and motivated Lead Data Engineer to join our...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field
10-15 years of progressive experience in Data Engineering roles within the finance industry
Proven expertise in Oracle SQL and PL/SQL for complex data manipulation, stored procedures, functions, and database performance optimization
Strong proficiency in Python for data processing, scripting, and application development, with a focus on writing high-performance, efficient code
Extensive experience with job scheduling tools, specifically Autosys, including job definition, dependency management, and monitoring
Solid understanding and hands-on experience with Unix/Linux operating systems, including shell scripting and command-line tools
Demonstrated experience in implementing and maintaining CI/CD pipelines for data engineering projects
Deep understanding of data warehousing concepts, ETL/ELT principles, and data modeling techniques
Methodology of AI includes Chunking, Embedding, AI Engineering, Prompt Engineering
Extensive Design Experience handling Large Data Volume

Job Responsibility

Design, develop, and optimize scalable and high-performance data pipelines using various technologies to support business intelligence and analytical needs
Work closely with business users, analysts, and other engineering teams to understand data requirements and translate them into technical solutions
Develop and maintain complex SQL and PL/SQL scripts for data extraction, transformation, and loading (ETL) processes, primarily on Oracle databases, focusing on performance tuning and optimization
Implement and manage automation workflows using Autosys to schedule and monitor batch jobs, ensuring data availability and integrity
Develop and maintain data processing scripts and applications using Python, focusing on efficiency, reliability, writing performant code, and best practices
Manage and operate data processes within a Unix/Linux environment, including scripting for process automation, monitoring, and troubleshooting
Contribute to the continuous integration and continuous deployment (CI/CD) pipeline for data solutions, promoting automation and efficiency in software delivery
Ensure data quality, accuracy, and consistency across all data platforms
Explore, evaluate, and integrate Agentic AI frameworks and AI-driven tools to enhance productivity, automate routine tasks, and optimize data engineering workflows
Design, build, and deploy AI-driven solutions to solve complex business problems and enhance data analytics capabilities

Fulltime

Data and AI Analyst

As a Data Analyst, you will play a critical role in driving informed decision-ma...

Location

Ireland , Dublin

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8+ years of experience in data engineering or a similar role
Strong Python skills for data analysis and software development, with familiarity in libraries/frameworks such as PyTorch or TensorFlow
Hands-on experience with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), vector databases, and prompt engineering
Understanding of classical ML algorithms, data preprocessing techniques, and model evaluation methods
Experience with agentic and orchestration frameworks such as LangChain, AutoGen, or CrewAI
Experience deploying data/ML solutions on cloud platforms (AWS, Azure, GCP) and working with MLOps tools such as Docker

Job Responsibility

Lead data migration activities and analysis
Work with Data scientists/Business Analysts/Product Owner to understand MI and dashboard requirements
Design Data Solutions: Leverage your analytical skills to design innovative data solutions that address complex business requirements and drive decision-making
Create detailed field level mappings as needed for different MI Dashboards
Develop and maintain comprehensive dashboards to visualize key performance indicators
Conduct market research and trend analysis to inform strategic business decisions
Collaborate with cross-functional teams to ensure data accuracy and integrity
Identify and recommend process improvements based on data analysis findings
Prepare detailed reports and presentations on analytical findings for stakeholders
Stay updated on industry trends, data analysis techniques, and best practices

Java with AI Engineering - Assistant Vice President

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience: At least 8+ years of hands-on application development experience.
Java Expertise: Strong experience and knowledge in Core Java 11/17 and J2EE.
Microservices: Solid understanding and experience with Microservices architecture (Spring Boot) and building event driven distributed architecture with microservices.
Expertise on Web Services(REST/SOAP), Design Patterns , Concurrency Framework , Kafka and data structures/Collections, Docker.
Database Knowledge: Basic knowledge of databases such as Oracle/SQL.
Scripting: Basic knowledge of Python.
Problem-Solving: Excellent analytical and problem-solving skills.
Communication: Strong communication and interpersonal skills.
Teamwork: Ability to work effectively in a team environment.
Methodology of AI includes Chunking, Embedding, AI Engineering, Prompt Engineering

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Junior AI Analyst – Corporate & Government

The position offers the opportunity to actively contribute to the development of...

Location

Italy , Bologna/Milano

Salary:

Not provided

Prometeia

Expiration Date

Until further notice

Requirements

Master's degree with excellent grades in quantitative or technological disciplines (e.g., Computer Science, Management Engineering, Statistics, Mathematics, Data Science)
Knowledge of main data analysis techniques and/or machine learning, and fundamental programming concepts
Familiarity with tools and frameworks for developing Artificial Intelligence and automation solutions (e.g., Python, use of APIs, integration of AI models, and agent-based systems)
Familiarity with visualization and prototyping tools (dashboards, user interfaces, lightweight applications)
Interest in AI and innovative technologies, with particular attention to advanced solutions (e.g., Generative AI, automation, advanced analytics) for process optimization and decision support
Good knowledge of the English language
Interest in macroeconomic topics and industrial economics dynamics, with knowledge of the corporate and banking context
Academic or professional experience in applied AI, automation, or data analysis projects
such experiences may be presented and discussed during the interview
Problem-solving ability, critical thinking, and analytical approach

Job Responsibility

Supporting project managers in developing solutions based on Artificial Intelligence and innovative technologies applied to economic analysis, with a particular focus on designing automated workflows and developing tools to support business decision-making (including the use of advanced approaches such as Generative AI and agent-based systems) in areas such as industrial economics, internationalization, and regional development

What we offer

Compensation, consisting of a fixed and a variable component
Welfare Plan active since 2015
Benefits, including all initiatives for the well-being of our people
Remote working
People program with evaluation system based on full enhancement of our people and continuous dialogue
Training, average of 11 days of training per year
Win/Win Policy (financial bonus for referring a hire)
Phygital management via dedicated app Pr(Home)teia
Community

Fulltime

Java with AI Engineering - Vice President

The Applications Development Technology Lead Analyst is a senior level position ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 10+ years of hands-on application development experience
Strong experience and knowledge in Core Java 11/17 and J2EE
Solid understanding and experience with Microservices architecture (Spring Boot) and building event driven distributed architecture with microservices
Expertise on Web Services(REST/SOAP), Design Patterns, Concurrency Framework, Kafka and data structures/Collections, Docker
Basic knowledge of databases such as Oracle/SQL
Basic knowledge of Python
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work effectively in a team environment
Methodology of AI includes Chunking, Embedding, AI Engineering, Prompt Engineering

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Select Country

AI Process Engineering Analyst

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?