CrawlJobs Logo
Crescendo Logo Crescendo · IT - Administration

AI Platform Support Specialist

United States Employment contract · Job Posted January 06, 2026
Apply Position
Job Link Share

Job Description

Crescendo is hiring an AI Support Specialist to own the reliability and continuous optimization of our customer facing AI systems that support Crescendo’s partners. This role sits at the center of Crescendo’s AI operations. You will act as the control layer between production AI systems, partner environments, and internal teams, managing escalations, diagnosing platform and integration issues, and implementing optimization opportunities identified by Crescendo’s AI Quality, Operations, and Partner teams. Over time, this role will evolve into owning a portfolio of partner AI assistants, with accountability for ongoing performance, reliability, and continuous improvement across assigned partner environments. You will work across live production environments to ensure Crescendo’s AI platform is stable, accurate, and continuously improving at scale. This is not a traditional support role. You will be responsible for diagnosing systemic AI and platform issues, coordinating resolution with Product and Engineering teams, and introducing safeguards that protect partner customer experience as the platform evolves. In this role, you will collaborate closely with Product, Engineering, Operations, and Partner teams to ensure Crescendo’s AI systems remain accurate, stable, and trustworthy at scale.

Job Responsibility

  • Monitor production AI systems and partner environments to ensure stable, high quality performance
  • Act as the first response layer for CX impacting AI incidents and escalations
  • Own triage, investigation, and resolution of AI escalations
  • Perform root cause analysis across AI configuration, workflows, routing logic, and platform behavior
  • Diagnose platform integration and configuration issues with support CRMs such as Zendesk, Gorgias, and Salesforce Service Cloud
  • Improve AI accuracy and consistency through behavior tuning and configuration updates
  • Implement optimisation opportunities identified by Crescendo’s AI Quality, Operations, and Partner teams
  • Review, validate, and implement optimisation initiatives related to AI behavior, routing, workflows, and integrations
  • Introduce safeguards and validation steps to prevent recurring failures and improve long term reliability
  • Periodically perform AI health checks across partner environments to ensure systems are aligned to evolving AI capabilities and best practices
  • Identify patterns in AI failure modes and drive long term reliability improvements
  • Translate CX impacting AI issues into clear engineering and product work
  • Provide detailed documentation, root cause summaries, and remediation recommendations
  • Partner with Product and Engineering to resolve systemic platform issues
  • Manage a portfolio of partner AI assistants over time, maintaining accountability for performance, stability, and continuous improvement
  • Identify optimisation opportunities specific to partner environments and drive improvement initiatives
  • Support long term partner success through proactive AI performance stewardship
  • Contribute directly to the evolution of Crescendo’s AI Support platform and operating model
  • Identify recurring issues and improvement opportunities that inform roadmap direction
  • Influence safeguards, validation frameworks, and escalation models as the platform scales

Requirements

  • Three or more years of experience supporting production SaaS platforms or technical systems
  • Experience diagnosing, configuring, and administering support platforms such as Zendesk, Gorgias, Jira, or Salesforce Service Cloud, including workflows, routing logic, and integrations
  • Demonstrated ability to partner closely with Product and Engineering teams
  • Strong analytical and problem solving abilities
  • High ownership mentality and comfort operating in ambiguity

Nice to have

Zendesk Admin certification or equivalent platform administration experience is desirable

What we offer

  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • A front-row seat to one of the fastest SaaS growth stories of the decade
Crescendo - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

AI Platform Support Specialist

8 matching positions

Customer Support Specialist (AI Automation Focus)

This position is a perfect fit for candidates with an accounting/bookkeeping or ...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
finaloop.com Logo
Finaloop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of customer-facing experience (eCommerce/B2C experience is a plus)
  • Strong interest in AI, automation, and process optimization
  • Problem-solving mindset with high attention to detail
  • Ability to manage multiple tasks independently in a fast-paced environment
  • Tech-savvy, fast learner, comfortable working with digital tools and systems
  • Excellent written English skills (native-level – a strong advantage)
  • Background in accounting, bookkeeping, finance, or business (strong advantage)
Job Responsibility
Job Responsibility
  • Deliver high-quality customer support via email and live chat, ensuring timely and accurate resolutions
  • Provide product guidance and troubleshooting support to help customers fully utilize the platform
  • Support the onboarding of new customers, ensuring a smooth and successful start
  • Work closely with AI tools and automation systems to improve support workflows and efficiency
  • Identify repetitive issues and help design automated solutions and scalable processes
  • Contribute to Finaloop’s Knowledge Center by creating help articles and internal documentation
  • Collaborate with Product, Operations, and Sales teams to improve the customer experience
  • Provide structured feedback to help shape product improvements and automation capabilities
What we offer
What we offer
  • Strong growth opportunities
  • Attractive compensation
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Romania
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
South Africa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Philippines
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • Fulltime
Read More
Arrow Right

AI Solutions & Platform Specialist

Our digital transformation lead builds fast — prototyping AI applications, LLM-p...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
fagron.com Logo
Fagron
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of hands-on experience building and deploying AI/ML or Microsoft platform solutions
  • Strong Python skills for backend development, automation, and ML pipelines
  • Working experience with Azure services: Functions, App Service, Azure ML, AI Search, Key Vault
  • Hands-on experience with LangChain, LlamaIndex, or AutoGen
  • Practical knowledge of RAG architectures and vector databases
  • Experience with Power Platform in an enterprise context: Power Apps, Power Automate, Copilot Studio, Power BI
  • Familiarity with CI/CD practices (Azure DevOps or GitHub Actions) and REST API integrations
Job Responsibility
Job Responsibility
  • Prototype to Production: Refactor and harden prototype code into stable, production-ready systems
  • Implement testing, error handling, logging, and monitoring across workloads
  • Contribute to engineering standards and code quality practices
  • Backend, Infrastructure & AI: Build and support Azure cloud infrastructure underpinning AI and platform solutions
  • Work on LLM pipelines, RAG systems, and agent orchestration using LangChain, LlamaIndex, or AutoGen
  • Integrate Azure OpenAI and OpenAI APIs into production workflows
  • Support fine-tuning and deployment of custom LLMs (HuggingFace, LoRA/QLoRA)
  • Integrations: Build and maintain integrations between AI solutions, Power Platform, enterprise systems, and third-party APIs
  • Develop pipelines and connectors using Azure Data Factory, Logic Apps, and custom APIs
  • Power Platform Governance: Manage Power Apps, Power Automate, Copilot Studio, and Power BI assets in production
What we offer
What we offer
  • Being part of an international team
  • Permanent contract
  • A market-conform salary, all in line with your knowledge & experience
  • Fully remote set up
  • Annual bonus based on personal performance
  • Laptop
  • All national Indian holiday, plus 8 more vacation days
  • Fulltime
Read More
Arrow Right

Generative AI Training and Support Specialist

We are looking for a Generative AI Training and Support Specialist to help emplo...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in training, instructional design, adult learning, or a closely related field
  • 1-2 years of experience supporting or administering enterprise AI platforms such as OpenAI or Claude environments
  • Strong written and verbal communication skills with the ability to create clear documentation and learning materials
  • Familiarity with enterprise security, data privacy, and compliance practices related to technology usage
  • Experience tracking metrics, reporting on program performance, and using feedback to improve learning effectiveness
  • Ability to manage multiple stakeholders, coordinate logistics, and work effectively across HR, legal, vendors, and business teams
  • Comfortable handling platform administration tasks such as configuration management, user provisioning, and access controls
Job Responsibility
Job Responsibility
  • Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools
  • Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge
  • Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content
  • Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards
  • Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations
  • Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies
  • Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time
  • Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation
  • Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

AI Platform Site Reliability Engineering Specialist

The AI Platform Site Reliability Engineering Specialist will operate and maintai...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science or related field, or equivalent job experience
  • 5 years of production experience in SRE / Infrastructure / ops for large-scale systems
  • Strong programming/scripting skills (Python, Go, Java, or equivalent)
  • Deep experience with containerization (Docker), orchestration (Kubernetes, etc.)
  • Infrastructure-as-code (Terraform, Helm, CloudFormation, Ansible, etc.)
  • Familiarity with GPU / AI compute clusters, high-performance data storage, and distributed architectures
  • Experience with monitoring / observability / logging / alerting tools (Prometheus, Grafana, ELK / EFK, Datadog, etc.)
  • Networking and systems engineering knowledge (TCP/IP, DNS, routing, load balancing, distributed storage)
  • Solid experience in capacity planning, performance tuning, scaling, and incident response
  • Demonstrated ability to lead RCAs, deploy fixes, and drive reliability improvements
Job Responsibility
Job Responsibility
  • Operate, monitor, and maintain the infrastructure supporting GenAI applications ( training, inference, feature store, data ingestion, model serving)
  • Design and build automation for core platform capabilities, reducing manual toil
  • Develop and maintain infrastructure-as-code (IaC) for provisioning and managing compute, storage, network, GPU clusters, Kubernetes / container orchestration, etc.
  • Establish, monitor and enforce SLOs/SLIs/LSAs, error budgets, alerting, and dashboards
  • Lead incident response, root cause analysis (RCA), postmortems, and systemic remediation
  • Perform capacity planning, scaling strategies, workload scheduling and resource forecasting
  • Optimize cost vs. performance trade-offs in large-scale compute environments
  • Harden systems for security, compliance, auditability, and data governance
  • Collaborate across teams (cloud engineers, data engineers, infrastructure, security) to ensure safe deployment, rollout, rollback, and integration of new systems
  • Define disaster recover (DR) strategies, back/restore practices, fault tolerance mechanisms
Read More
Arrow Right