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Join the AI Platform team at Braze to build and scale BrazeAI Decisioning Studio - a reinforcement learning platform at the forefront of AI Decisioning. The platform runs continuous experimentation and personalizes customer engagement at the individual level, helping brands move from rule-based campaigns to autonomous, self-optimizing interactions. You'll work at the intersection of cloud-native infrastructure, data-intensive systems, and machine learning in production.
Job Responsibility:
Build and maintain critical services and subsystems on our AI platform, balancing performance with cost-effective operations
Implement cloud-native solutions that ensure reliability, scalability, and fault tolerance
Troubleshoot production incidents end-to-end, going deep to identify root causes and implement durable fixes
Contribute to observability practices using Sentry and Datadog to proactively detect issues and minimize downtime
Collaborate with data scientists, ML engineers, and product teams to translate real-world use cases into platform capabilities
Improve developer experience by streamlining workflows, enhancing tooling, and supporting MLOps best practices
Requirements:
2-4 years of experience in platform engineering, infrastructure, or a related backend role
Solid understanding of platform architecture, particularly in ML or data-intensive environments
Hands-on experience with Kubernetes and cloud infrastructure (GCP preferred)
Ability to troubleshoot complex distributed systems under pressure
Writes clean, modular code with a focus on testable APIs and maintainable design
Experience working with AI coding assistants. Understands effective prompting strategies and can articulate when these tools add value versus when they're not appropriate
Clear communicator who can work across technical and non-technical stakeholders
Proactive problem solver who identifies issues and works around obstacles without waiting for direction
What we offer:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze