AI Outcomes Manager Job at Glean

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , San Francisco Bay Area

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States

Salary:

130000.00 - 210000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , New York City

Salary:

150000.00 - 212000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

AI Outcomes Manager

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding te...

Location

United States , Nashville

Salary:

150000.00 - 200000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach
Strong problem‑solving and communication skills
comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences
Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows
you’ve shipped outcomes, not just demos
Understanding of what current LLMs can and cannot do
able to set expectations and steer towards reliable, safe, cost‑effective solutions
Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences
Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code

Job Responsibility

Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean
Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform
Translate business needs into clear problem statements, success metrics, and practical AI solutions
collaborate with Product and R&D to shape priorities
Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform
Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability
Proactively identify expansion opportunities and drive engagement across teams and functions

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Manager, AI Outcomes

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are r...

Location

United States , New York City

Salary:

270000.00 - 320000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
Strong data fluency
comfortable with adoption/ROI metrics and business KPIs
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
Proven product sense and ability to maximize the impact of complex software platforms
Experience facilitating workshops and change management programs for business transformation
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices

Job Responsibility

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation
evangelize best practices internally and externally

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

Manager, AI Outcomes

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are r...

Location

United States , Palo Alto; San Francisco

Salary:

270000.00 - 310000.00 USD / Year

Glean

Expiration Date

Until further notice

Requirements

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption, ideally in a post-sale capacity
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
Strong data fluency
comfortable with adoption/ROI metrics and business KPIs
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
Proven product sense and ability to maximize the impact of complex software platforms
Experience facilitating workshops and change management programs for business transformation
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices

Job Responsibility

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation
evangelize best practices internally and externally

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Fulltime

New

IT Program Manager - AI & Digital

The IT Program Manager - Digital & AI is responsible for leading complex, cross-...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field required
Master’s degree preferred
12+ years of progressive experience in IT project and program management
5+ years leading complex, enterprise-level programs with multiple concurrent initiatives
Demonstrated experience supporting digital transformation, AI, data, ERP, or enterprise technology initiatives
Experience working with executive stakeholders and preparing executive-level communications and reporting
Proven experience leading and developing project managers or delivery leads
PMP certification required
Agile, SAFe, or related certifications preferred
Strong program governance and delivery oversight expertise

Job Responsibility

Lead complex, multi-project programs aligned to digital, AI, and enterprise technology roadmaps
Oversee large-scale initiatives and AI/data programs supporting enterprise growth strategies
Ensure integration across workstreams, proactively managing scope, dependencies, risk, and timeline
Drive value realization by aligning program outcomes to defined business objectives and measurable performance indicators
Own executive-level program reporting, dashboards, and steering committee communications
Partner with the Chief Digital & AI Officer, IT leadership, and cross-functional executives to align priorities and sequencing
Provide clear visibility into program health, delivery risks, and organizational readiness
Influence enterprise decision-making through structured analysis, scenario planning, and transparent communication
Directly manage and develop a small team of Project Managers, providing coaching, performance management, and workload prioritization
Establish consistent delivery standards, governance rigor, and accountability across assigned programs

Fulltime

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