CrawlJobs Logo
Ema Logo Ema · IT - Administration

AI Outcome Manager

United States 135000.00 - 220000.00 USD / Year · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

The AI Outcomes Manager owns post-sales value realization for Ema’s enterprise customers. This is not a traditional Customer Success role. You will operate across Ema’s value-realization lifecycle, partnering closely with Sales, Value Engineering, AI Implementation, Product, and senior customer stakeholders. You are the first escalation point when delivery is under pressure and the owner of the closed-loop feedback system between customers, delivery teams, and product.

Job Responsibility

  • Own customer success from post-sales handoff through post-go-live
  • Define and align success metrics, ROI targets, and usage KPIs
  • Track efficiency gains, accuracy improvements, cost savings, and experience impact
  • Communicate outcomes through QBRs, exec readouts, and customer newsletters
  • Own regular customer readouts of AI usage patterns, adoption trends, and workflow performance
  • Analyze false positives, false negatives, failures, and negative feedback across agent behavior, integrations, and UX
  • Separate system gaps vs. process, training, or expectation issues
  • Partner with Value Engineering and AI Implementation teams to drive prioritized improvements across agents, orchestration, prompts, UX, and integrations
  • Design and execute change-management and rollout plans with customer leadership
  • Drive adoption across teams, roles, and geographies
  • Serve as the first escalation point during implementation, go-live, and hypercare
  • Manage communication across business, IT, security, and executive stakeholders
  • Identify opportunities for additional SOWs and new use cases
  • Consultatively sell outcomes using Challenger-style methodologies
  • Act as the voice of the customer to Product and Engineering
  • Translate VOC, usage data, and failure patterns into actionable insights

Requirements

  • 12+ years in enterprise customer success, transformation, or solution leadership roles
  • proven experience delivering measurable ROI post-implementation
  • track record managing large, complex enterprise accounts
  • experience working cross-functionally with Product and Engineering teams
  • background beyond POCs — production, scale, and accountability are required
  • experience with AI, automation, or digital transformation programs
  • exposure to regulated or complex enterprise environments
  • experience in fast-growing startups or scaling enterprise AI platforms
  • familiarity with outcome-based selling or consulting methodologies
  • strong understanding of enterprise workflows and process automation
  • ability to reason about AI behavior in production, including failure modes and edge cases
  • comfort discussing agentic systems, integrations, and UX tradeoffs with credibility
Ema - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

AI Outcome Manager

8 matching positions

Product Manager – AI / Analytics - LATAM

Location
Location
Mexico , Monterrey
Salary
Salary:
Not provided
berettaclima.it Logo
Beretta Clima Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • 10+ years of experience in analytics, data, or AI product management or closely related roles
  • Strong foundation in data analytics, business intelligence, and data platforms
  • Demonstrated experience partnering with engineering and data science teams to deliver complex AI or data products
  • Proven ability to influence senior stakeholders and drive alignment across diverse teams
  • Experience working in Agile / product-centric delivery models
  • Advanced English proficiency
Job Responsibility
Job Responsibility
  • Define and own the product vision, strategy, and multi-year roadmap for AI, analytics, GenAI, and Agentic AI products aligned to business priorities
  • Identify and prioritize high-impact use cases across domains such as Supply Chain, Manufacturing, Service, Commercial, and Corporate Functions
  • Develop business cases, value hypotheses, and success metrics to guide investment decisions and measure outcomes
  • Drive executive-level conversations, translating complex analytics and AI capabilities into clear business value narratives
  • Act as a strategic partner to senior business leaders, ensuring solutions align with operational and strategic objectives
  • Balance competing priorities across functions and regions while ensuring transparency, governance, and alignment
  • Lead cross-functional delivery teams spanning data engineering, analytics engineering, data science, ML engineering, and GenAI engineering across multiple geographies
  • Own and manage the product backlog with well-defined epics, features, and user stories that deliver incremental value
  • Partner closely with engineering teams to guide solution design, technical trade-offs, and delivery sequencing
  • Drive delivery of advanced analytics and BI products, AI/ML models, GenAI solutions, and Agentic AI workflows
What we offer
What we offer
  • Comprehensive health insurance for peace of mind and well-being
  • Professional development opportunities to help you grow your career
  • Fulltime
Read More
Arrow Right

IT Program Manager - AI & Digital

The IT Program Manager - Digital & AI is responsible for leading complex, cross-...
Location
Location
United States , Lexington
Salary
Salary:
Not provided
valvoline.com Logo
Valvoline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field required
  • Master’s degree preferred
  • 12+ years of progressive experience in IT project and program management
  • 5+ years leading complex, enterprise-level programs with multiple concurrent initiatives
  • Demonstrated experience supporting digital transformation, AI, data, ERP, or enterprise technology initiatives
  • Experience working with executive stakeholders and preparing executive-level communications and reporting
  • Proven experience leading and developing project managers or delivery leads
  • PMP certification required
  • Agile, SAFe, or related certifications preferred
  • Strong program governance and delivery oversight expertise
Job Responsibility
Job Responsibility
  • Lead complex, multi-project programs aligned to digital, AI, and enterprise technology roadmaps
  • Oversee large-scale initiatives and AI/data programs supporting enterprise growth strategies
  • Ensure integration across workstreams, proactively managing scope, dependencies, risk, and timeline
  • Drive value realization by aligning program outcomes to defined business objectives and measurable performance indicators
  • Own executive-level program reporting, dashboards, and steering committee communications
  • Partner with the Chief Digital & AI Officer, IT leadership, and cross-functional executives to align priorities and sequencing
  • Provide clear visibility into program health, delivery risks, and organizational readiness
  • Influence enterprise decision-making through structured analysis, scenario planning, and transparent communication
  • Directly manage and develop a small team of Project Managers, providing coaching, performance management, and workload prioritization
  • Establish consistent delivery standards, governance rigor, and accountability across assigned programs
  • Fulltime
Read More
Arrow Right
New

Senior Product Manager-AI Skilling

We’re building next generation AI-powered skilling experiences that help people ...
Location
Location
United States , Multiple Locations
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Set the North Star – Define the vision and strategy for AI skilling across learner, manager, and enterprise scenarios
  • translate it into clear success metrics
  • Turn Insight into Product – Use qualitative and quantitative research to uncover unmet needs and convert them into crisp scenarios, roadmaps, and MVPs
  • Lead the Portfolio – Prioritize data informed investments
  • make tradeoffs across content, platform, telemetry, cost/latency, privacy, and compliance
  • Build AI First Experiences – Partner with Design and Engineering to ship LLM powered features (recommendations, coach, pathways, assessment) that are usable, accessible, and trustworthy
  • Raise the Bar on Quality – Establish measurement for engagement, learning outcomes, credential attainment, reliability, and performance
  • iterate based on evidence
  • Launch and Grow – Collaborate with Product Marketing and field teams to craft narratives, land launches (e.g., major events), and drive adoption and retention
  • Win with Partners – Work with internal/external partners (e.g., content providers, platform teams) to expand catalog depth, credentials, and enterprise integrations
What we offer
What we offer
  • Benefits and other compensation as per Microsoft corporate pay information
  • Possibly eligible for benefits
  • Fulltime
Read More
Arrow Right
New

IT Program Manager - AI & Digital

The IT Program Manager - Digital & AI is responsible for leading complex, cross-...
Location
Location
United States , Lexington
Salary
Salary:
Not provided
valvolineglobal.com Logo
Valvoline Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field required
  • Master's degree preferred
  • 12+ years of progressive experience in IT project and program management
  • 5+ years leading complex, enterprise-level programs with multiple concurrent initiatives
  • Demonstrated experience supporting digital transformation, AI, data, ERP, or enterprise technology initiatives
  • Experience working with executive stakeholders and preparing executive-level communications and reporting
  • Proven experience leading and developing project managers or delivery leads
  • PMP certification required
  • Agile, SAFe, or related certifications preferred
  • Strong program governance and delivery oversight expertise
Job Responsibility
Job Responsibility
  • Lead complex, multi-project programs aligned to digital, AI, and enterprise technology roadmaps
  • Oversee large-scale initiatives and AI/data programs supporting enterprise growth strategies
  • Ensure integration across workstreams, proactively managing scope, dependencies, risk, and timeline
  • Drive value realization by aligning program outcomes to defined business objectives and measurable performance indicators
  • Own executive-level program reporting, dashboards, and steering committee communications
  • Partner with the Chief Digital & AI Officer, IT leadership, and cross-functional executives to align priorities and sequencing
  • Provide clear visibility into program health, delivery risks, and organizational readiness
  • Influence enterprise decision-making through structured analysis, scenario planning, and transparent communication
  • Directly manage and develop a small team of Project Managers, providing coaching, performance management, and workload prioritization
  • Establish consistent delivery standards, governance rigor, and accountability across assigned programs
  • Fulltime
Read More
Arrow Right

Solution Area Specialists Manager - AI Business Process

Microsoft France is seeking an experienced, visionary Sales Manager to lead our ...
Location
Location
France , Issy Les Moulineaux
Salary
Salary:
119900.00 - 227000.00 EUR / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid technology-related sales or account management experience, ideally in enterprise software, SaaS, or business applications
  • Proven track record in leading sales teams through digital and AI transformation
  • Deep understanding of AI, Copilot, agentic technologies, and the Frontier Firm model
  • Experience in solution or services sales, people management, and partner collaboration
  • Fluency in French and English (written and oral) is mandatory
  • Bachelor’s or Master’s degree in Business Administration, Information Technology, Computer Science, or related field
  • Visionary leadership with a passion for AI-driven business transformation
  • Ability to translate complex AI capabilities into customer business impact and outcomes
  • Strong analytical, strategic, and communication skills
  • Experience with Microsoft Dynamics 365, Power Platform, Copilot Studio, and related AI business solutions
Job Responsibility
Job Responsibility
  • Lead, coach, and empower the sales team to drive AI-powered business process transformation, modeling Microsoft’s growth mindset and leadership principles
  • Develop and execute sales strategies leveraging AI, Copilot, and agent orchestration to deliver measurable business impact and accelerate customer transformation
  • Build trusted advisor relationships with C-level decision makers, positioning Microsoft as the partner of choice for AI transformation
  • Champion the Frontier Firm vision: enable customers to blend human expertise with AI agents, forming hybrid teams that drive productivity, innovation, and speed to value
  • Drive pipeline discipline, solution plays, and partner co-selling to accelerate AI share capture and core-business momentum
  • Ensure rigorous sales execution, forecasting, and business planning aligned with Microsoft’s AI Business Process vision
  • Collaborate with partners to scale execution, co-sell, and deliver industry-specific AI solutions
  • Capture and share customer success stories, best practices, and feedback to continuously improve offerings and strategy
  • Oversee business portfolio management, ensuring high-volume sales and consumption targets are met
  • Lead the adoption of AI-powered CRM, ERP, Copilot, and agentic solutions to transform selling, accelerate growth, and deliver personalized customer experiences
What we offer
What we offer
  • Other compensation
  • Additional benefits and pay information available at https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html
  • Fulltime
Read More
Arrow Right

Senior Product Manager - AI Content Creation

As Senior Product Manager for AI Content Creation, you will lead the evolution o...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
babbel.com Logo
Babbel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A demonstrated track record of owning complex digital products end-to-end, from discovery through delivery
  • Strong product judgment and the ability to operate in ambiguous, fast-evolving problem spaces
  • Solid understanding of AI-powered systems and how to productize them. Experience building AI products is a plus
  • Experience working closely with engineers and data teams
  • A high bar for quality and a strong focus on user outcomes
  • Excellent communication and stakeholder alignment skills
  • Able to drive progress in ambiguous environments and communicate decisions clearly to technical and non-technical stakeholders
  • Note that our company's operating language is English, so you will need to be able to work in English.
Job Responsibility
Job Responsibility
  • Own the product strategy for AI-driven content creation, from discovery to execution
  • Create, improve and scale AI generation workflows, including prompting, evaluation, and quality loops
  • Enable faster creation of new languages, levels, and learning experiences, including more complex language systems
  • Balance automation and quality, evolving human-in-the-loop processes where needed
  • Define success metrics and use learner data and feedback to guide decisions
  • Collaborate across Product, Engineering, Data, Design and Learning Content to deliver reliable, learner-ready solutions
What we offer
What we offer
  • Flexible working models
  • Learning budgets
  • Free language learning
  • An inclusive, supportive environment that values curiosity and growth
  • Fulltime
Read More
Arrow Right

Senior Technical Program Manager, AI Execution Architecture

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
United States , Redmond
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years of experience managing cross-functional and/or cross-team projects
Job Responsibility
Job Responsibility
  • Own program delivery end-to-end
  • Serve as a TPM for cross-functional programs, partnering closely with engineers, product managers, and leadership to drive day-to-day execution, ensuring release readiness through consistent application of milestones, dependency management, risk mitigation, and quality checkpoints as products and requirements evolve
  • Drive technical execution at scale
  • Operate across engineering and product teams to maintain integrated program plans, manage dependencies and resource tradeoffs, drive execution against milestones, and communicate progress, risks, and decisions to stakeholders and leadership
  • Establish and track success metrics for program health and efficiency, and ensure technical discussions result in clear actions, owners, and follow-through
  • AI-Augmenting
  • Apply AI to accelerate execution to use tools such as GitHub, GitHub Copilot, AI assistants, and low-code platforms to prototype solutions, automate workflows, and improve delivery outcomes
  • Operate with technical depth to understand system architecture, APIs, data flows, and integration patterns well enough to drive informed decisions and shape technical direction without owning production engineering
  • Build the playbook
  • This is an evolving discipline
  • Fulltime
Read More
Arrow Right

Principal Product Manager, AI Product

We are looking for a Principal Product Manager, AI Products to help define and d...
Location
Location
United States
Salary
Salary:
Not provided
themuse.com Logo
The Muse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years in enterprise SaaS, platform products, AI-enabled products, data products, or similarly complex technical environments
  • bonus if experience includes healthcare environments
  • Experience building and scaling enterprise-grade AI, machine learning, or generative AI products
  • Experience delivering products powered by LLMs, agentic systems, retrieval-augmented generation (RAG), intelligent automation, predictive analytics, or similar AI technologies
  • Proven track record shipping products used by enterprise customers at scale
  • Experience defining and delivering products tied to measurable business outcomes and revenue impact
  • Experience owning products with measurable commercial outcomes, including adoption, retention, growth, or revenue objectives
  • Demonstrable understanding of how product decisions connect to business performance and customer value realization
  • Experience partnering closely with Engineering and GTM organizations to successfully bring products to market
  • Strong technical fluency across modern AI systems, including generative AI, LLMs, retrieval architectures (RAG), intelligent automation, model evaluation, and AI governance
Job Responsibility
Job Responsibility
  • Own the end-to-end lifecycle of AI-powered product capabilities from concept through customer adoption and measurable business impact
  • Deliver enterprise-grade generative AI products and workflow automation capabilities into production environments at scale
  • Work directly with customers to understand operational challenges, validate product direction, and ensure solutions address real-world healthcare workflows
  • Translate advances in AI, LLMs, agentic systems, retrieval architectures, and analytics into practical customer solutions
  • Partner closely with Engineering, Data Science, Customer Success, and GTM teams to ensure products are successfully adopted and deliver measurable value
  • Drive roadmap decisions using customer needs, technical realities, business objectives, and market opportunities
  • Own product success metrics tied to customer adoption, revenue growth, operational efficiency, and business outcomes
  • Act as the accountable owner for shipping high-quality products on a predictable cadence
  • Mentor and elevate product management practices across the broader Product organization
What we offer
What we offer
  • Pet Insurance
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • HSA
  • HSA With Employer Contribution
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Fulltime
Read More
Arrow Right