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Lingaro Logo Lingaro · IT - Software Development

AI Ops Technical Leader

Philippines · Job Posted February 18, 2026
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Job Description

As AI Ops Technical Leader, you drive the intelligent transformation of operations support. This player-coach role combines hands-on technical delivery, team leadership, and AI architecture governance to achieve operational excellence. You apply deep technical expertise and strategic leadership to design, build, and evolve AI and data solutions that improve incident management, major incident response, problem management, change enablement, service desk support, observability, and overall operational resilience.

Job Responsibility

  • Hands-on Data & AI Solutions for Operations Support
  • AIOps Tools & Platform Leadership
  • AI Technical Leadership for Operations Support Initiatives
  • Team & People Leadership
  • Stakeholder & Cross-Functional Collaboration

Requirements

  • Strong background in data engineering, AI/ML, or operations support technology, including technical leadership in operations, IT, or service environments
  • Proven track record delivering production AI/ML/data solutions that improve MTTR, MTTD, availability, and ticket deflection
  • Hands-on expertise with Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLMs, and integrations with tools like ServiceNow, PagerDuty, Splunk, Datadog, Moogsoft, Big Panda, Databricks, and Azure/ADF
  • Deep knowledge of AIOps practices including event correlation, anomaly detection, predictive analytics, automated actions, and GenAI for operations
  • Experience designing, building, or enhancing AIOps and internal tooling platforms
  • Familiarity with ITIL processes (incident, problem, change, service request, knowledge management)
  • Experience with GenAI/LLM applications for operations such as copilots, auto-remediation, knowledge search, and alert/incident summarization
  • Proven ability to scale AIOps in large operations or NOC environments while balancing hands-on work with strategy
  • Strong communication skills, able to translate complex AI concepts for operations teams and executives, focusing on action and automation to reduce operational toil
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