AI Operations Tech Leader Job at Lingaro

AI Operations Tech Leader

We are looking for an experienced Al Ops Tech Leader — Operations Support to lea...

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

10+ years in data engineering, Al/ML engineering, or operations support technology roles
4—6+ years in technical leadership positions within operations support / IT operations / service operations environments
Proven track record delivering production Al/ML/data solutions that measurably improved operations support KPIs
Strong hands-on expertise with modern data/AI stacks (Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLM frameworks) and integration into operations support ecosystems
Deep practical experience with AIOps patterns in live operations support settings: event correlation, anomaly detection, automated actions, predictive analytics, GenAI for ops
Experience leading development or significant enhancement of AIOps/internal tooling platforms specifically for operations support teams
Ability to stay deeply technical while leading people and strategy in a high-velocity operations support context
Excellent communication — can explain complex Al concepts to operations support practitioners and translate operational pain into technical roadmaps for executives
Strong bias for action, production impact, and reducing operational toil through intelligent automation

Job Responsibility

Actively lead and contribute to high-impact data/AI projects that directly improve operations support outcomes
Design and deliver scalable features embedded into operations support workflows and platforms
Ensure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment
Up-to-date with innovations and research in AIOPS Tools
Lead the architecture, development, and continuous enhancement of internal AIOps platforms and reusable components that power operations support teams
Serve as the lead Al technical authority and trusted advisor for all operations support programs, automation movements, and Al transformation efforts
Lead technical discussions, architecture reviews, PoCs, vendor evaluations, and solution selection
Identify, prioritize, and drive the highest-ROI Al use cases in operations support
Build, mentor, and lead a high-performing squad of AIOps specialists focused on operations support outcomes
Foster a culture of rapid experimentation, production-first mindset, and relentless focus on operational impact

Fulltime

Human Resources Manager – Tech Services, Operations & AI

We are looking for an experienced Human Resources Manager to support technical s...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in an HR leadership role supporting technical, operational, or engineering-focused business functions
Strong background in employee relations, including investigations, performance issues, and corrective action management
Demonstrated ability to partner with senior leaders and provide practical coaching on team performance and organizational challenges
Experience with organizational design, workforce planning, succession planning, and compensation or job leveling frameworks
Proficiency with HRIS platforms and comfort using data, reporting, and analytics to inform decisions
Knowledge of core HR operations, including onboarding, benefits administration, and policy implementation
Familiarity with automation tools or AI-enabled processes that improve HR service delivery and business effectiveness

Job Responsibility

Serve as a strategic HR partner to leaders across technical services, operations, engineering-related groups, and planning functions to align talent priorities with business goals
Guide managers on performance management, team effectiveness, leadership capability, and accountability to support strong operational results
Lead initiatives related to organizational design, workforce planning, succession planning, and role clarity for specialized and technical teams
Support the integration and adoption of AI-driven ways of working by partnering with leadership on change readiness, communication, and capability development
Use people data and HR metrics to identify trends, surface risks, and recommend practical actions that improve engagement, retention, and performance
Manage complex employee relations matters, including investigations, corrective action, and separation processes, with sound judgment and professionalism
Oversee recurring HR programs such as performance review cycles, engagement initiatives, and compensation planning while ensuring a consistent employee experience
Maintain and enhance job architecture, leveling approaches, and compensation alignment to promote internal equity and market competitiveness
Contribute to HR process improvement through effective use of HRIS tools, onboarding practices, benefits coordination, and automation opportunities

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Program Leader, Global Merchant Support Operations - Community Operations

We are introducing a new Snr Program Lead role for the Merchant persona within C...

Location

United States , New York; Chicago; San Francisco

Salary:

146000.00 - 180000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Experience with cross-functional leadership: 5+ years of experience managing and influencing stakeholders across diverse functions and regions without direct authority, demonstrating proven ability to lead and align stakeholders across functions, markets, and seniority levels
Proficiency in strategic program management: Proven ability to build and execute long-term roadmaps while managing complex global initiatives in a high-stakes environment
Analytical & Complex problem solving skills: Strong analytical and critical thinking skills
ability to break down complex problems and propose data-driven solutions, as well as ability to zoom out to define strategy while also diving into data, metrics, and operational inputs
Communication and influence: Proficiency in designing impactful presentations and tailoring communication for everyone from operational teams to senior leadership
Adaptability and grit: Proven track record of navigating ambiguity and making sound decisions in a fast-moving, matrixed organization
Innovative Thinking: Curious and future-oriented
comfortable challenging the status quo and leading with tech-forward thinking, especially in AI

Job Responsibility

Articulate a clear, forward-looking persona strategy for Merchant, aligned with CommOps and company priorities and incorporating all regional needs and inputs
Collect and synthesize insights via NPS, and internal metrics
Identify key experience gaps, emerging trends, and drivers of customer satisfaction to inform strategy and roadmap decisions
Lead global initiatives such as persona segmentation, partnering with Global Central CommOps to ensure segments are actionable, consistent, and embedded in product and operational workflows to enable differentiated support and SLA optimization
Supports global Merchant Governance, Merchant tracking, reporting, and performance insights for Merchant persona KPIs, enabling data-driven prioritization and experience improvements
Collaborate closely with PIR, Product & CO teams on the Merchant persona tech roadmap and priorities, ensuring that the persona strategy and desired end to end experience is reflected in the roadmap
Work with PIR on the definition of experience criteria and KPIs for go/no-go decisions, ensuring consistent and high-quality rollouts across markets
Share Merchant needs and pain points with the Tech teams and discuss potential solves
Build and maintain a global community of Merchant persona POCs, driving best practice sharing and cross-pollination across regions, surfacing common challenges, and aligning regions on consistent approaches
Lead policy standardisation and optimisation, identifying policies that require redesign or simplification and coordinating efforts to improve customer outcomes globally

What we offer

bonus program
equity award
401(k) plan
various benefits

Fulltime

Senior Customer Operations Leader, Autonomous Vehicles

Autonomous Vehicles (AV) are a core pillar of Uber’s long-term strategy and one ...

Location

United States , Phoenix

Salary:

162000.00 - 180000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

10+ years of experience in operations, with deep experience leading real-time, high-stakes customer support environments with direct impact on customer safety, experience, or business continuity
Experience leading large, distributed teams, including managers of managers
Proven track record of owning and improving end-to-end operational performance (quality, accuracy, SLAs, efficiency) at scale
Experience building or scaling operations in ambiguous or emerging environments (e.g., 0→1 or rapid expansion)
Demonstrated ability to leverage tooling, systems, and automation to improve operational performance
Strong problem-solving and data-driven decision-making skills, with the ability to operate effectively in high-pressure situations
Ability to influence senior cross-functional stakeholders and drive outcomes in complex environments
Experience in AV, robotics, or similarly complex, real-time operational environments
Experience building support models, frameworks, or operational standards from scratch
Experience preparing operations for outsourcing or global scale

Job Responsibility

Lead real-time AV support operations at scale (on-trip support, remote assistance, incident management)
Own end-to-end performance: SLAs, quality, accuracy, and efficiency
Drive operational excellence in a high-stakes, safety-critical environment
Ensure readiness for new AV launches, partnerships and geographical expansion
Scale operations through robust tooling, systems, and workflow design
Partner with program and tech teams to improve support tooling and real-time decision-making
Drive automation of manual workflows to improve speed, accuracy, and scalability
Define and drive the strategy for AI readiness, ensuring the right tooling and operational foundations are in place to enable scalable adoption
Translate frontline signals into actionable product, safety, and operational improvements
Identify root causes impacting rider experience and AV operations

What we offer

bonus program
equity award & other types of comp
eligible to participate in a 401(k) plan
various benefits

Fulltime

Ai Cyber Tech Lead

Role : AI Cyber Tech Lead Location -Sheffiled Mode-3 Days from office Type - FTE...

Location

United Kingdom , Sheffield

Salary:

60000.00 - 65000.00 GBP / Year

Randstad

Expiration Date

July 20, 2026

Requirements

Minimum 8 years experience in cybersecurity architecture technical engineering and platform security within large complex organisations Banking experience preferred
Bachelors degree in Computer Science Engineering or a related field or equivalent experience
Relevant professional certifications eg CISSP CCSP SABSA AWSAzure Security
Deep knowledge of security frameworks eg NIST ISO 27001 cloud and on-premises security and secure software development practices
Proven track record in designing and implementing security controls and solutions at scale
Strong technical expertise in areas such as network security identity management cryptography and automation
Experience leading technical teams and managing cross-functional projects
Willingness to travel as required
Excellent communication skills with the ability to influence and engage stakeholders at all levels

Job Responsibility

AI Security Drive an understanding across Tech and Cyber of security controls frameworks required for AI security working in an iterative manner as the technologies and control landscape develop Be an ambassador on AI security
Cybersecurity Architecture Lead the development and maintenance of secure architecture frameworks for cloud on-premises and hybrid environments Ensure alignment with industry standards and risk appetite with a particular focus on AI
Technical Engineering Leadership Oversee the engineering and integration of security controls across platforms including identity and access management network security endpoint protection and data security Champion automation and secure by design principles
Platform Security Drive the secure design and operation of critical technology platforms collaborating with platform owners and engineering teams to embed security throughout the lifecycle
Incident Response Threat Management Provide technical oversight for incident response threat detection and vulnerability management Lead root cause analysis and remediation of complex security incidents
Stakeholder Engagement Act as a trusted advisor to technology and business leaders translating technical risks into actionable business recommendations Present technical topics clearly to both technical and nontechnical audiences
Continuous Improvement Evaluate emerging technologies and threats recommending enhancements to security architecture and engineering practices Foster a culture of innovation and continuous learning within the team
Team Leadership Mentor and develop a high performing team of security architects and engineers Promote collaboration knowledge sharing and professional growth

Fulltime

Senior Director, AI Business Solutions Leader (Healthcare)

The Senior Director, AI Business Solutions Leader (Healthcare) oversees the team...

Location

United States , Multiple Locations

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
8+ years experience working in a customer-facing role (e.g., internal and/or external)
8+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers
Health and Life Sciences industry experience

Job Responsibility

Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking)
Drives team on orchestrating, collaborating, and influencing across Microsoft and customer/partner teams and leadership through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals
Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions
Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements
Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes
Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities

Fulltime

AI Development Lead - Services Tech - Director

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
8-10+ years of managerial experience
Experienced in Agile ways of working, including use of relevant tools and ceremonies to Agile, Scrum and Kanban
In-depth knowledge and experience with modern tech stack including Java, Microservices, Containerization, RDBMS, Big Data, Cloud and UI/UX technologies
Ability to work under pressure and meet deadlines, adapting to unexpected changes in expectations or requirements
Ability to engineer robust technical solutions with a focus on reliability and long-term total cost of ownership
Working knowledge of Compliance/Risk & Controls concepts and functions within financial services
Demonstrated leadership, management, and team development skills
Strong analytical and problem-solving skills
Strong oral and written communication skills and ability to facilitate discussions

Job Responsibility

Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Research and resolve issues, provide recommendations, and escalate to senior management as needed
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Project manager non tech 3 - visual communications & sharepoint operations

This contract Program Manager role sits at the intersection of programs and inte...

Location

Salary:

62.00 - 66.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Big Tech experience helpful
Proven interest in using AI to develop better processes would be great
Highly collaborative
Highly agile
Someone who has worked in a business manager or chief of staff-type role previously
Someone with technical communications skills (updating/creating SharePoints, video montages etc)

Job Responsibility

Own day to day management of internal SharePoint sites and resources
Ensure content is well-structured, visually clear, easy to navigate, and up to date
Align SharePoint content and updates to established rhythms of business (ROB)
Partner with leaders and program owners to publish updates, announcements, and resources in a consistent, predictable way
Maintain strong content hygiene: accuracy, version control, archiving, and findability
Track and report on communications and site engagement metrics (e.g., page views, usage trends)
Create and maintain simple dashboards or trackers to support decision making
Use data to identify what’s working, where engagement is dropping, and where adjustments are needed
Support a range of employee and culture programs on an as needed basis
Design and execute programs from concept to delivery, often in parallel

What we offer

https://aquent.com/talent/talent-benefits

Select Country

AI Operations Tech Leader

Requirements

Looking for more opportunities?

AI Operations Tech Leader

AI Operations Tech Leader

Human Resources Manager – Tech Services, Operations & AI

Program Leader, Global Merchant Support Operations - Community Operations

Senior Customer Operations Leader, Autonomous Vehicles

Ai Cyber Tech Lead

Senior Director, AI Business Solutions Leader (Healthcare)

AI Development Lead - Services Tech - Director

Project manager non tech 3 - visual communications & sharepoint operations

Our AI answers in your language