AI Operations Specialist Job at Goodman Masson (London)

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Volumetric Studio Operator and AI Specialist

We offer a position in volumetric imaging for use in feature films, virtual prod...

Location

Germany , Potsdam/Berlin

Salary:

Not provided

Volucap

Expiration Date

Until further notice

Requirements

Experience in operating volumetric studios or similar high-resolution recording systems
Strong knowledge of LLMs and their practical applications
Excellent Python skills and experience with relevant libraries (e.g., TensorFlow, PyTorch)
Technical aptitude and experience with complex camera systems and recording technologies
Creativity and problem-solving skills: Ability to find innovative solutions to technical challenges
Strong communication skills and ability to work effectively in a team

Job Responsibility

Operation and maintenance of the volumetric studio: Ensure smooth operation of recordings, maintenance, and calibration of camera systems and technical infrastructure
Development and implementation of AI models: Apply and optimize large language models (LLMs) for various projects
Programming in Python: Develop and maintain scripts and applications to automate and improve workflows
Deepfake technologies: Apply and further develop our specialized deepfake rig systems and integrate deepfake detection systems
Medical applications: Support the capture and processing of data from medical applications

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

AI Operations & Strategy Lead

Play a key role in shaping and optimizing the integration of visual content oper...

Location

Philippines , Metro Manila

Salary:

40000.00 - 60000.00 PHP / Month

Snappr

Expiration Date

Until further notice

Requirements

4-5 years of progressive experience in operations
At least 2 years in a people management or project management role
Experience in effectively leading a team
Experience overseeing projects or programs from planning to execution
Experience in a startup or high-growth environment is strongly preferred
Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
Strong analytical and problem-solving skills
Knowledge of Google Sheets or Excel would be an advantage
Familiarity with Adobe Photoshop is a plus
Adept at using AI tools (e.g., ChatGPT, Gemini)

Job Responsibility

Lead and manage day-to-day operations
Manage and mentor a team of specialists
Initiate continuous improvement in operational processes and policies
Drive and monitor key performance indicators (KPIs)
Design and implement performance improvement plans
Act as a point of contact for escalated issues
Communicate with Senior Operations Manager/s and Head of Operations
Collaborate with Product and Engineering teams
Use data to define problems and design solutions
Monitor and produce regular performance reports

What we offer

Transportation allowance provided
20% night differential (if applicable)
Health Insurance (Day 1 HMO w/ dependents)
Free daily meals
Paid Time Off
Company Equity

Fulltime

Revenue Operations Specialist

We are looking for a detail-oriented and service-minded Rev Ops professional to ...

Location

Philippines , Manila

Salary:

Not provided

UpGuard

Expiration Date

Until further notice

Requirements

2-3 years of experience in a revenue operations, sales operations, support, deal desk, or administrative role, preferably within a B2B (SaaS is a plus) environment, with a demonstrated interest or experience in leveraging technology and AI to improve processes
A proactive mindset towards identifying opportunities for AI implementation to drive efficiency and strategic insights
Strong attention to detail and commitment to accuracy
Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities
Good communication skills, both written and verbal, in English
Proficiency with CRM software
Ability to work independently and as part of a remote, global team
Must be willing and able to work EMEA-focused business hours

Job Responsibility

Support the sales team with ad-hoc requests as they support existing and future customers
Support the delivery of standard operating procedures for processes such as deal approval, territory adjustments, internal tool provisioning, and customer entitlements/provisioning
Improve the existing tool stack through configuration changes and updates
Review data quality issues raised by the sales team, using AI-powered data cleansing and validation tools where applicable, and ensure compliance with procedures and policies
Assist with generating standard sales reports, dashboards, and segmented lists for the broader GTM organisation
Help document and maintain sales processes, policies, and best practices
Assist with onboarding new sales team members on sales tools and processes
Conduct audits as necessary to ensure compliance
Facilitate the deal approval process, coordinating with sales, finance, product, and legal teams to ensure compliance and timely execution
Ensure all deal information is accurately logged and updated in the CRM (HubSpot) and CPQ (Subskribe)

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1,500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance
Generous Annual Leave/PTO allowances: time to recharge your batteries
18 weeks paid Parental Leave: irrespective of parenting role
Personal Leave allowance: this includes sick & carer’s leave
Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: all team members will be provided with top-spec laptops for their roles
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Fulltime

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions

Job Responsibility

Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year (this includes three Sabio days)
LinkedIn Learning

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

AI Operations Team Lead

At Snappr, we're changing the world by making amazing photography accessible to ...

Location

Philippines , Metro Manila

Salary:

Not provided

Snappr

Expiration Date

Until further notice

Requirements

Minimum of 5 years of progressive experience in operations
at least 2 years in a leadership role
a track record of running performance improvement plans
proven experience in effectively managing and leading a team
demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
strong analytical and problem-solving skills
strong leadership skills
great spreadsheet skills are an advantage
familiarity with Adobe Photoshop is preferred but is not a hard requirement
should be willing to work with creative people

Job Responsibility

Lead and manage day-to-day operations
manage and mentor a team of Specialists
drive and monitor key performance indicators (KPIs)
design and implement performance improvement plans
collaborate with cross-functional teams
develop and implement strategies to improve operational processes
continuously assess and optimize operational procedures
act as a point of contact for escalated issues
communicate with Senior Operations Manager/s and Head of Operations
monitor and produce regular performance reports

What we offer

Competitive Salary
Php 1.5k-2k/month transportation allowance
20% night differential
HMO (w/ free dependents)
meals provided daily
great workspace in Ortigas CBD

Fulltime

AI Operations Specialist

Goodman Masson

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

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