AI Operations Specialist Job at PagerDuty (San Francisco)

Volumetric Studio Operator and AI Specialist

We offer a position in volumetric imaging for use in feature films, virtual prod...

Location

Germany , Potsdam/Berlin

Salary:

Not provided

Volucap

Expiration Date

Until further notice

Requirements

Experience in operating volumetric studios or similar high-resolution recording systems
Strong knowledge of LLMs and their practical applications
Excellent Python skills and experience with relevant libraries (e.g., TensorFlow, PyTorch)
Technical aptitude and experience with complex camera systems and recording technologies
Creativity and problem-solving skills: Ability to find innovative solutions to technical challenges
Strong communication skills and ability to work effectively in a team

Job Responsibility

Operation and maintenance of the volumetric studio: Ensure smooth operation of recordings, maintenance, and calibration of camera systems and technical infrastructure
Development and implementation of AI models: Apply and optimize large language models (LLMs) for various projects
Programming in Python: Develop and maintain scripts and applications to automate and improve workflows
Deepfake technologies: Apply and further develop our specialized deepfake rig systems and integrate deepfake detection systems
Medical applications: Support the capture and processing of data from medical applications

Data & AI Security Operations Specialist

The Data and AI Delivery Unit is using innovative ways of leveraging BTs data su...

Location

India , Bengaluru

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

DevSecOps mindset, with security being job number one
Understanding Data and how to leverage its value in a safe way
Excellent knowledge of Regulation and Industry Standards and Legislations, e.g. GDPR and PECR and applying the right controls to comply
Expertise in applying the right security controls in an Analytics environment
Stakeholder Management
Security Experience within several areas, such as Security Architecture, DevSecOPs and Vulnerability Scanning
Problem Solving
Automation
Technical Solutions
Data Knowledge

Job Responsibility

Must understand how to protect data BTs data in a cloud environment
Must understand the role of data in relation to Business process and systems
Must classify the data and apply the appropriate controls
Is responsible for ensuring that data is protected appropriately whilst at rest and as part of its journey into and through GCP
Provides 2nd Line SecOps
Runs the Security Guide, Trust, Verify Model
Provides guidance taking the squads from DevOps to a DevSecOps Model
Is responsible for the assessment of new code pipeline patterns
Creates a change network
Provides clear communication and engagement plans with stakeholders

What we offer

Unrivalled personal development
Wealth of opportunities to learn, experience new things and pursue new careers

Fulltime

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

AI Operations & Strategy Lead

Play a key role in shaping and optimizing the integration of visual content oper...

Location

Philippines , Metro Manila

Salary:

40000.00 - 60000.00 PHP / Month

Snappr

Expiration Date

Until further notice

Requirements

4-5 years of progressive experience in operations
At least 2 years in a people management or project management role
Experience in effectively leading a team
Experience overseeing projects or programs from planning to execution
Experience in a startup or high-growth environment is strongly preferred
Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
Strong analytical and problem-solving skills
Knowledge of Google Sheets or Excel would be an advantage
Familiarity with Adobe Photoshop is a plus
Adept at using AI tools (e.g., ChatGPT, Gemini)

Job Responsibility

Lead and manage day-to-day operations
Manage and mentor a team of specialists
Initiate continuous improvement in operational processes and policies
Drive and monitor key performance indicators (KPIs)
Design and implement performance improvement plans
Act as a point of contact for escalated issues
Communicate with Senior Operations Manager/s and Head of Operations
Collaborate with Product and Engineering teams
Use data to define problems and design solutions
Monitor and produce regular performance reports

What we offer

Transportation allowance provided
20% night differential (if applicable)
Health Insurance (Day 1 HMO w/ dependents)
Free daily meals
Paid Time Off
Company Equity

Fulltime

Revenue Operations Specialist

We are looking for a detail-oriented and service-minded Rev Ops professional to ...

Location

Philippines , Manila

Salary:

Not provided

UpGuard

Expiration Date

Until further notice

Requirements

2-3 years of experience in a revenue operations, sales operations, support, deal desk, or administrative role, preferably within a B2B (SaaS is a plus) environment, with a demonstrated interest or experience in leveraging technology and AI to improve processes
A proactive mindset towards identifying opportunities for AI implementation to drive efficiency and strategic insights
Strong attention to detail and commitment to accuracy
Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities
Good communication skills, both written and verbal, in English
Proficiency with CRM software
Ability to work independently and as part of a remote, global team
Must be willing and able to work EMEA-focused business hours

Job Responsibility

Support the sales team with ad-hoc requests as they support existing and future customers
Support the delivery of standard operating procedures for processes such as deal approval, territory adjustments, internal tool provisioning, and customer entitlements/provisioning
Improve the existing tool stack through configuration changes and updates
Review data quality issues raised by the sales team, using AI-powered data cleansing and validation tools where applicable, and ensure compliance with procedures and policies
Assist with generating standard sales reports, dashboards, and segmented lists for the broader GTM organisation
Help document and maintain sales processes, policies, and best practices
Assist with onboarding new sales team members on sales tools and processes
Conduct audits as necessary to ensure compliance
Facilitate the deal approval process, coordinating with sales, finance, product, and legal teams to ensure compliance and timely execution
Ensure all deal information is accurately logged and updated in the CRM (HubSpot) and CPQ (Subskribe)

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1,500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance
Generous Annual Leave/PTO allowances: time to recharge your batteries
18 weeks paid Parental Leave: irrespective of parenting role
Personal Leave allowance: this includes sick & carer’s leave
Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: all team members will be provided with top-spec laptops for their roles
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Fulltime

People Operations Specialist, Service Delivery & Technology

Work within the global “engine room” of HR, combining service design, systems op...

Location

United States , Boston

Salary:

90000.00 - 114000.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

5+ years in People Operations/HR Operations with 3+ years administering an HRIS and related tools
Demonstrated success running a tiered service model with SLAs and case management
Hands-on experience using/implementing with one or more: Workday, SuccessFactors, Oracle HCM, BambooHR, Greenhouse/Lever, ServiceNow HRSD/Zendesk/Jira, DocuSign/Adobe Sign, Okta/OneLogin, payroll/benefits platforms
Solid understanding of data privacy, access controls, and audit requirements (GDPR/CCPA, SOC 2/ISO)
Proficiency in building workflows, approvals, and integrations
comfort with APIs, SSO/SCIM concepts
Strong analytical skills
able to build dashboards and translate insights into action (Looker/Tableau/Power BI or similar)
Excellent communication and stakeholder management
able to simplify complexity and enable adoption

Job Responsibility

AI Innovation & Problem Solving: support privacy‑first AI across service delivery, systems, and analytics
prioritize high‑ROI use cases (deflection, routing, data quality), build copilots with guardrails, and set evaluation/rollback standards
Systems Operations & Integrations: steward the HR tech stack
run secure, reliable integrations (HRIS ↔ ATS/Payroll/IT/Finance/Security) and own regional data governance, RBAC, audits, releases, and change control
Compliance & Risk: ensure local data compliance and reporting with a global mindset
manage evidence, control mapping, remediation, and enforce data safeguards
Stakeholder & Program Management: drive cross‑functional roadmaps with agile practices
document clearly, lead change management, and align People Leadership, TA, IT/Security, and regional stakeholders
Service Delivery KPIs: monitor and improve CSAT, first‑contact resolution, backlog aging, and cycle times
operate an AI‑supported knowledge base and self‑service flows

What we offer

health
dental
401(k) match plan
commuter
PTO

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions

Job Responsibility

Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year (this includes three Sabio days)
LinkedIn Learning

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

AI Operations Specialist

PagerDuty

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 30, 2025

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