AI Operations Engineering Lead, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Engineering Sr Lead Analyst is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework. The position is within the Production Management AIOps Organization that is at the forefront of transforming production management and operations through cutting-edge technologies. The incumbent will lead the efforts to automate the routine production tasks, enhance predictive capabilities, reduce manual intervention and ensure integration of AI into existing operational workflows.

Job Responsibility:

Support all products within functional area, from design to implementation and ongoing performance according to business need
Identify, establish and maintain strategic partnerships with executives from technology vendors within assigned area and coordinate to influence vendor product roadmaps to be in line with Citi strategic goals
Ensure that Citi makes appropriate strategic choices in the onboarding, management and exiting of vendors from the product portfolio
Ensure there is adequate capital budget to develop and implement the assigned strategic technology roadmap
Provide technical leadership in the design of highly complex systems
Develop and advocate for new solutions to undefined system needs, where no solution is available within the technical community
Impact the engineering function by contributing to technical direction and strategic decisions
Ensure products are ready and adhere to global operational standards for ongoing operation and support
Mentor junior team members and allocate work
Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

15+ years of relevant experience in an Engineering role
Demonstrated success in leading cross-functional teams and collaborating with senior executives to drive AI adoption and transformation
Proven track record of successful AI-driven automation projects within complex operational workflows
Strong experience in generative AI, machine learning, deep learning and natural language processing with expertise in applying these technologies to real world production problems
Strong proficiency in JavaScript, including experience with ReactJS and NodeJS
Experience with MongoDB or other NoSQL databases
Solid understanding of Python and experience with relevant libraries
Experience with version control systems like Git
Knowledge of CI/CD pipelines and DevOps practices
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Nice to have:

Knowledge of CI/CD pipelines and DevOps practices
Master's degree

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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AI Operations Engineering Lead