Ai Operations Champion

• Act as the primary operations representative for AI-led automation initiatives within the assigned business area
• Identify, assess, and prioritise manual, repetitive, and error-prone operational activities suitable for automation
• Contribute to the design of AI and automation solutions, ensuring they are operationally sound, scalable, and aligned with agreed standards and guardrails
• Exercise judgment in determining when automation is appropriate versus when process redesign or data remediation is required
• Support benefit identification and value tracking to ensure automation initiatives deliver measurable, repeatable impact
• Maintain a strong understanding of Waystone's AI and automation tooling, patterns, and capabilities
• Actively seek opportunities to improve existing processes through the application of AI, automation, and reusable components
• Stay informed on emerging AI use cases relevant to fund administration, operations, and client servicing
• Participate in training, accreditation, and knowledge-sharing initiatives related to AI-enabled operations
• Work collaboratively with Operations, Technology, Risk, Compliance, and the AI & Automation CoE to deliver automation outcomes
• Support colleagues in understanding how AI-enabled automation changes roles, workflows, and responsibilities
• Contribute to cross-functional initiatives aimed at improving operational efficiency and scalability
• Assist with ad hoc projects and pilots where capacity permits
• Champion a shift from manual process execution to process ownership and design, encouraging teams to embrace new ways of working
• Act as a visible advocate for AI-enabled automation within Operations, challenging legacy practices constructively
• Share lessons learned, success stories, and improvement opportunities with peers and leadership
• Support the change management required to embed automation into BAU operations
• Develop and maintain a detailed understanding of end-to-end operational processes within the assigned area
• Document automation opportunities, process changes, and ownership models clearly and accurately
• Ensure automated processes have clear BAU ownership, controls, and escalation paths
• Take accountability for the ongoing performance and effectiveness of automated processes within Operations
• Ensure AI-enabled automation enhances service quality, accuracy, and timeliness for internal and external stakeholders
• Support consistent standards for operational delivery as automation is introduced and scaled
• Work with relevant teams to ensure automation aligns with regulatory, risk, and control requirements

• Strong operational experience within financial services or a similar regulated environment
• Demonstrated experience improving or redesigning operational processes
• Exposure to automation, workflow tools, AI use cases, or process digitisation is highly desirable
• Ability to work effectively across functions and influence without direct authority
• Strong communication skills, with the ability to translate operational problems into structured improvement opportunities
• Analytical mindset with attention to detail and a focus on outcomes
• Proficient in standard productivity tools
• experience working alongside automation or low-code platforms is an advantage
• A third-level qualification in Business, Finance, Technology, or a related discipline is desirable

A third-level qualification in Business, Finance, Technology, or a related discipline is desirable