CrawlJobs Logo

Ai Operations Analyst

United Kingdom, London Employment contract 35000.00 - 40000.00 GBP / Year · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low-carbon energy, we're giving people and communities the power move confidently through electrification. We’re proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don’t just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone. Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress. Join the EVolution: The AI Operation Analyst sits right at the heart of how Pod is changing the way we work with AI. We are not experimenting for the sake of it, we are solving real problems and building things that make a genuine difference to teams and customers. The AI Operations Analyst will work closely with the Enterprise Tech Team to turn ideas into practical tools, help colleagues feel confident using AI, and build solutions that did not exist yesterday. If you are curious, hands-on, and excited by the idea of shaping a role as you go, this is a brilliant opportunity to grow with us.

Job Responsibility

  • Enable teams to use AI day to day
  • Configure and improve AI workflows
  • Turn stakeholder briefs into working solutions
  • Track and communicate AI impact
  • Stay current and bring in relevant ideas
  • Upskill colleagues at all levels

Requirements

  • Curiosity and a practical approach to AI
  • Technical literacy and a hands-on mindset
  • Strong stakeholder and meeting skills
  • Comfort with ambiguity and change
  • Self-starter energy
  • Clear communication

What we offer

  • Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
  • Podpoint Charger
  • Discounted energy tariff
  • Flexible hybrid working model
  • Work abroad for up to 20 days per year
  • Family & friend discount scheme
  • 25 days holiday (plus Bank Holidays)
  • Very generous parental and family leave
  • Pension scheme with a 4.5% matched contribution
  • Eyecare scheme
  • Life insurance covering up to 4x your annual salary
  • Virtual GP provided by HealthHero
  • Employee Assistance Program
  • Free Mortgage Advice
  • Discounted Gym Memberships
  • Cycle2Work Scheme

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Ai Operations Analyst

8 matching positions

Analyst, AI Operations - Agentic AI

We are seeking a highly analytical, creative, and energetic Associate to join ou...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
deliveryhero.com Logo
Delivery Hero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of experience in a strategic role in a fast-paced environment such as a startup, scale-up, VC, or strategy consulting
  • Exceptional problem-solving skills, with an ability to break down complex issues, form hypotheses, and test solutions quickly
  • An execution-focused mindset with a proactive attitude and comfort navigating unstructured projects
  • Comfortable with both understanding business needs and engaging with technical concepts
  • Strong communication and collaboration skills, with the ability to align and work effectively with diverse stakeholders
  • Good commercial sense and an ability to understand how product features create value for users and the business
  • A genuine curiosity and passion for Artificial Intelligence and its practical applications
Job Responsibility
Job Responsibility
  • Analyze agent performance and user feedback in collaboration with Product Analysts to identify opportunities for immediate improvement
  • Design and execute rapid experiments to enhance agent behavior, primarily through prompt engineering and adjustments to the agent’s knowledge base
  • Manage and curate the content and data that fuel the agent’s responses, ensuring its knowledge is accurate, relevant, and effective
  • Support the go-to-market (GTM) strategy for new AI agent features, from planning and coordination to launch and post-launch monitoring
  • Collaborate closely with Product, Engineering, Data Science, and local teams to ensure a smooth rollout of new capabilities, providing clear business context to guide technical solutions
  • Manage operational readiness for agent deployment, which includes training local teams, localizing knowledge bases, and defining clear operating procedures
  • Gather and synthesize feedback from our markets and users to uncover friction points and inform the product improvement cycle
  • Fulltime
Read More
Arrow Right

Business Analyst, Operations Performance (Clinical Operations)

Reporting to the Senior Director of Operations Intelligence, the Business Analys...
Location
Location
United States
Salary
Salary:
80000.00 - 92000.00 USD / Year
springhealth.com Logo
Spring Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field
  • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role
  • Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks
  • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
  • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
  • Excellent communication and storytelling skills
  • A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
Job Responsibility
Job Responsibility
  • Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department
  • Translate quality data into actionable insights
  • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives
  • Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management
  • Leverage AI thoughtfully to accelerate quality workflows
  • Own Clinical Operations quality measurement and reporting
  • Support ad hoc analyses and special projects
What we offer
What we offer
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Fulltime
Read More
Arrow Right
New

Senior Billing Systems & Operations Analyst

As the Senior Billing Systems & Operations Analyst, you will administer Qualia's...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle
  • Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems
  • An Owner's Mentality
  • A Problem-Solving Mindset
  • An Eye for Operations
  • Technical Aptitude
  • Project Management Expertise
  • A Drive to Execute
  • A minimum of 5 years of progressively increasing responsibility in billing operations, deal desk, revenue operations, or strategic finance/finance ops, with demonstrated experience in platform administration and process optimization
Job Responsibility
Job Responsibility
  • Billing Systems Administration: Own all aspects of our billing platform's configuration, optimization, and expansion. Build and maintain monitoring and alerting that surfaces data quality issues before they reach customers. Drive process standardization alongside Finance and Deal Desk to reduce billing complexity and manual intervention. Continuously refine the system to improve accuracy, automation, and reliability across the invoicing and billing lifecycle
  • Cross-Functional Partnership & Advisory: Serve as the connective tissue between finance, product, engineering, and GTM teams on all billing-related matters. Advise on how new products, discounting frameworks, payment structures, and bookings policies will function within the billing architecture. Proactively flag risks when business decisions could create downstream complexity. Own the vendor relationship, holding them accountable to SLAs and advocating for Qualia's needs on the roadmap
  • Billing Operations Documentation: Serve as the go-to owner of all things associated with systematic financial operations. Work with the billing team to build comprehensive operational documentation—runbooks, configuration guides, and process maps—so that billing system knowledge is institutional, not individual. Ensure billing data flows accurately across connected systems and that every team with a dependency on billing data has the visibility they need
  • Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams
What we offer
What we offer
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Internal virtual events
  • Fulltime
Read More
Arrow Right
New

Systems Analyst (Ai, Python & Automation)

We are seeking an enthusiastic and analytical Associate Systems Analyst to suppo...
Location
Location
United States , Austin
Salary
Salary:
Not provided
dutechsystems.com Logo
Dutech Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Information Systems, Data Science, Artificial Intelligence, or a related field
  • Experience gathering and documenting business and system requirements
  • Understanding of business process analysis and workflow documentation
  • Experience supporting testing, validation, and implementation of software solutions
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work effectively with technical and non-technical stakeholders
Job Responsibility
Job Responsibility
  • Collaborate with business units to understand operational processes, reporting requirements, and data needs
  • Gather, analyze, and document business requirements, workflows, and system specifications
  • Perform feasibility studies and cost-benefit analyses for proposed technology solutions
  • Assist in developing scripts, prototypes, and automation solutions to improve business processes
  • Support AI-driven initiatives by integrating pre-built AI models, APIs, and automation tools
  • Analyze existing system capabilities and recommend enhancements aligned with organizational standards
  • Participate in testing, validation, and deployment of new applications and system enhancements
  • Support Agile development teams in rapid prototyping and solution delivery
  • Create and maintain technical documentation, process flows, and user guides
  • Collaborate with stakeholders to identify opportunities for automation and process optimization
  • Fulltime
Read More
Arrow Right
New

AI Analyst (Support Agent)- Cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps)
  • Proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
  • High-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
  • Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
  • Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
  • Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
  • Dedicated individual who takes full responsibility for their work, driving projects to successful completion
  • Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems
Job Responsibility
Job Responsibility
  • Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
  • Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
  • Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
  • AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
  • Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development
  • Fulltime
Read More
Arrow Right
New

Ai analyst (support agent)- cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps), with a proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
  • AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
  • Python Proficiency: Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
  • Customer Domain Mastery: Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
  • Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
  • Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion
  • Data/Content Governance: Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems
Job Responsibility
Job Responsibility
  • Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
  • Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
  • Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
  • AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
  • Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development
Read More
Arrow Right

Business Operations Analyst 4

You will join the Global Manufacturing team, where analytics, operational excell...
Location
Location
Malaysia , Batu Kawan
Salary
Salary:
Not provided
lamresearch.com Logo
Lam Research
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Data Science, Mathematics, Business Administration, Engineering, or a related field
  • 8–10 years of experience delivering analytics solutions in Global Operations, manufacturing, or similarly complex business environments
  • A strong track record of leading complex, cross-functional initiatives and solving ambiguous business problems with measurable results
  • Deep expertise in dashboarding, data visualization, and scalable analytics solution design using tools such as Power BI or SAP Business Objects
  • Strong experience with data warehouse and ETL architecture, development, and best practices
  • Advanced knowledge of SQL, SAP ABAP, HANA technologies, and ERP systems such as SAP ECC in manufacturing and materials environments
  • Strong knowledge of statistical methods and their application to operational and business decision-making
  • Recognized expertise in manufacturing or operations, with the ability to turn technical depth into enterprise-scale business solutions
  • Excellent stakeholder management and influencing skills across multiple business functions
Job Responsibility
Job Responsibility
  • Lead high-impact business and data analysis to identify root causes, uncover opportunities, and turn complex data into actionable insights and scalable solutions
  • Shape the analytics roadmap by aligning priorities with business strategy and identifying high-value opportunities for analytics, automation, and AI
  • Build scalable analytics solutions such as forecasting, optimization, and anomaly detection models that improve manufacturing KPIs and decision quality
  • Partner across functions to design solutions by translating business needs into technical requirements and guiding delivery across teams
  • Strengthen long-term capability in data, tools, and talent to support the analytics roadmap and sustain business impact
  • Set data governance standards to ensure data quality, integrity, reproducibility, and compliance
  • Influence decisions through clear communication by turning analysis and model outputs into recommendations for technical teams, business partners, and senior leaders
  • Coach and develop analytical talent by mentoring junior analysts and fostering a data-driven culture of continuous improvement
Read More
Arrow Right
New

Revenue Operations Analyst

In this role, you will support the design, implementation, and optimization of r...
Location
Location
India
Salary
Salary:
Not provided
teradata.com Logo
Teradata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Information Technology, Organizational Development, or a related field (preferred)
  • 1–3 years of experience in revenue operations, sales operations, process improvement, or CRM administration (Salesforce experience preferred)
  • Strong analytical skills with the ability to interpret data, generate insights, and support decision-making
  • Excellent organizational skills and attention to detail, with the ability to manage multiple priorities
  • Effective written and verbal communication skills
Job Responsibility
Job Responsibility
  • Support the design, implementation, and optimization of revenue operations systems, tools, and processes
  • Contribute to sales systems, onboarding workflows, and cross-functional initiatives that enhance how teams operate and collaborate, particularly within platforms such as Salesforce
  • Define business requirements, maintain backlogs, run reports, and track performance metrics to ensure operational effectiveness
  • Support process improvement efforts, including AI and automation initiatives
  • Participate in agile ceremonies where required
  • Fulltime
Read More
Arrow Right