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Join us at Barclays as an AI/ML and Data SME within Group Finance, where you will play a pivotal role in shaping and supporting the bank’s next-generation finance technology landscape. This position sits at the intersection of finance, data, and advanced technologies, driving innovation, resilience, and efficiency across critical platforms. You will collaborate with cross-functional teams to deliver robust, scalable, and secure solutions that support regulatory, operational, and strategic goals.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Requirements:
Strong understanding of Service Management and related deliveries, including Incident, Problem, Change, Service Transition, Resiliency, Capacity, and Cyber Security
Proven hands-on experience with Cloud platforms, CI/CD pipelines, Generative AI technologies, and monitoring/observability tools such as AppDynamics and ITRS
Proficiency in shell scripting, with strong functional knowledge of Finance Technology and hands-on experience in automation
Experience in Regulatory Reporting and working with Axiom platforms
Nice to have:
Experience with Claude code or similar AI-assisted development tools
Knowledge of Agentic AI and hands-on experience designing or using autonomous agents
Understanding of infrastructure capabilities and underlying platform architecture