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MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are looking for an AI IoT Connectivity Associate to join our team at our offices in Montreal, Quebec or Raleigh, North Carolina.
Job Responsibility:
Monitor and ensure day-to-day connectivity of gateways and IoT vibration sensors
Perform basic troubleshooting when hardware goes offline
Guide clients step-by-step to reconnect sensors and gateways when necessary
Document recurring issues and escalate complex problems to consultants
Identify high-level anomalies or patterns in vibration data (e.g., spikes, connectivity drops, unusual trends)
Flag potential issues to the vibration analyst team for deeper review
Learn the fundamentals of vibration analysis through on-the-job training
Contribute to building internal troubleshooting guides and best practices
Requirements:
Currently pursuing a Bachelor’s degree in Engineering (Mechanical, Industrial, or related field preferred)
Strong problem-solving and analytical skills
Comfortable explaining technical concepts in simple terms
Ability to work independently while being a strong team player
Organized, detail-oriented, and motivated to improve processes
Eager to gain hands-on experience in IoT, industrial technology, and customer-facing problem-solving
Nice to have:
Curious, fast learner, and resourceful in figuring out technical issues
Basic knowledge of networking, IoT, or industrial equipment is an asset (but not required)
Interest in vibration analysis, condition monitoring, or predictive maintenance is a plus (training provided by MaintainX)
What we offer:
Opportunity to learn about industrial IoT, predictive maintenance, and real-world customer implementation
Gain hands-on experience troubleshooting hardware in the field
Work closely with consultants and engineers in a fast-growing tech company
Exposure to industrial customers and cutting-edge reliability technology
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated