Ai experience policy specialist Job at Uber (Phoenix)

AI Enablement Specialist, Digital Employee Experience

The AI Enablement role will be responsible for building, supporting, and enhanci...

Location

Canada , Halifax

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

4+ years progressive IT support, escalation handling, technical support, and incident resolution, with a shift into learning AI tools and adoption
Solid foundation in AI tools, workflows, and ability to help navigation of usage
Strong expertise in Microsoft Power Automate (flows, connectors, integrations with Outlook, Teams, SharePoint, etc.)
Experience with or strong want to enhance knowledge of Copilot Studio, AI Connectors, and OpenAI, deployment, monitoring, permissioning
Solid foundation in MS Graph permissions and authorization
Understand concept of Entra app registration and RSC permission (Resource Specific Content), as well as application delegation
Understanding of Governance and Purview, with the ability to provide access support and visibility to Privacy, Internal Audit, and GRC Risk teams
A strong want to help and empower end users in their AI journey
High comfort level in working with and supporting all levels of the business and presenting globally
High learning agility to dig into new technology and ideas as they are presented to the business

Job Responsibility

Work with Resmed team members to support design, development, and deployment of custom copilots, chatbots, and GPT-based assistants using Azure OpenAI, Copilot Studio, and Power Platform within the framework of Resmed’s best practices
Integrate new requests for Teams Apps and maintain secure, compliant AI integrations with all Microsoft 365 tools (Teams, SharePoint, Outlook, etc.)
Identify access permissions via Azure AD as they come in
request DWP support if needed
Develop and deploy Granular permission with ChatGPT via Groups
Help pilot and support any AI-enhanced workflows for business teams and scale successful use cases as needed
Fine-tuning prompts and grounding for agents with data stored in Resmed’s ecosystem
Continuously test and refine AI solutions to improve performance, accuracy, and user experience
Support Entra App Registration and provide least privilege and access
Manage and resolve incoming support request through the myITServices queue

Fulltime

Senior Security AI Specialist

The Senior Security AI specialist is responsible for the Security that protects ...

Location

Netherlands , Veldhoven

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in a relevant discipline, e.g., Business Administration, Information technology, Cybersecurity, Internal Auditing, IT management and or Data Science & AI
4 - 9 years professional experience with a focus on security, IT auditing, Information Security Management Systems (ISMS)
Relevant certifications such as CISSP, CISM or CRISC
Experience with defining and running an security baselines, assessments
Proven track record in Security at tactical level
You have or held hands-on previous experience in technical roles (e.g., security architecture, engineering, or implementation), enabling you to critically assess control design and implementation
Deep Knowledge of current security technologies and architecture, current and future developments for AI security, in-depth working knowledge of IT, Data and Information Risk/security frameworks and best practices, such as NIST Cyber security framework, ISF Standard of Good Practice for Information Security, IEC 62443, NIST SP 800 30 framework, NIS2 , ISO 27001/2 framework

Job Responsibility

Help ASML to effectively and efficiently deal with AI security risks
Manage and coordinate the lifecycle of AI security assessment, effectiveness of security controls and security baselines by means of verification & validation
Validate by ensuring that adequate monitoring capabilities are realized
Design and implement effective management reporting and dashboarding capabilities
Flag deviations, escalate to senior management where needed and own and drive the resolution process to completion
Support the manager in preparing an operational plan and executing that plan
Ensure the understanding of ASML's AI Security Strategy
Contribute to the setting and alignment of team targets and activities
Contribute to the execution of the annual plan activities
Achieve desired outcomes of Security Road Map and the implementation of policies and standards related to AI & Information Security

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a mortgage services ...

Location

United States , Coppell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer service setting, with the ability to manage frequent customer interactions efficiently
Strong verbal and written communication skills with a detail-oriented and empathetic approach to customer conversations
Comfort working across multiple browser windows, systems, and digital tools in a high-volume environment
Ability to adapt quickly, locate information independently, and use available resources to resolve issues effectively
Experience handling payment-related conversations or collections activity is preferred
Familiarity with mortgage servicing, borrower support, or related financial account inquiries is helpful
Proven ability to balance customer care with policy adherence and account resolution expectations

Job Responsibility

Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care
Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns
Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach
Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions
Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed
Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided
Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps
Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Software Engineer, AI Specialist - Monetization (Technical Leadership)

Meta is seeking a distinguished Software Engineer with deep AI specialization to...

Location

United States , Sunnyvale

Salary:

219000.00 - 301000.00 USD / Year

Senior Operations Specialist, AI Enablement

Lead the end-to-end quality program for AI Moderation. Ensure that human and mac...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

3+ years of experience in Trust & Safety
Hands-on experience in content moderation operations and quality management
Familiarity with moderation systems and conversational AI tools
Understanding of the interplay between human review and machine learning models
Strong analytical skills
Experience digesting large data sets and complex policies into clear, actionable insights
Experience in data analysis and reporting
Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
Comfortable working with moderation, CX, QA tools and platforms
Ability to quickly adapt to new software systems and evolving workflows

Job Responsibility

Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
Ensure consistent application of quality standards
Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
Validate model performance and identify opportunities for improvement
Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
Enhance moderation policy implementation
Provide data-driven recommendations for policy updates
Ensure moderation practices adhere to regulatory requirements and community guidelines

Fulltime

Operations Specialist, AI Enablement

At Bumble, our mission is to create a world where relationships are healthy and ...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

Experience in customer service within a fast-paced, service-oriented environment
Familiarity with conversational AI systems and chatbots
Sharp eye for detail and ability to objectively evaluate conversations against process and policy standards
Knowledge of CX operations, quality assurance, moderation frameworks, or policy compliance workflows is beneficial
Comfortable working with digital tools and platforms and can quickly adapt to new software systems
Understands the importance of calibration and consistency in QA scoring
Works collaboratively, demonstrates ownership of impact, and embraces feedback as part of growth

Job Responsibility

Conduct regular QA reviews of AI agent conversations to assess alignment with Bumble’s processes, quality standards, tone and community policies
Report quality issues through established reporting workflows, ensuring accurate categorization, clear documentation, and actionable feedback
Collaborate closely with the Quality Manager to maintain consistency in scoring and review approach
Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience
Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency
Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement
Operate CX QA tools and systems (such as Zendesk QA and internal Bumble QA assessment tooling) to monitor quality data and track performance improvements
Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability
Work collaboratively, take ownership of your deliverables, and adapt your approach with an agile mindset

Fulltime

Enterprise Architecture Specialist - AI&Data

The Senior Enterprise Architecture for the AI & Data Domain will provide central...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Academic Degree in Information Technology, Information Systems, Business Management, Computer Science, or similar required
3-5 years+ experience within IT programme management, IT Strategy, IT Systems Management, Enterprise Architecture or similar
Up-to-date certifications in Agile Way of Working, with working knowledge of SAFe, SCRUM, Spotify model etc. TOGAF certification is preferred
Outstanding written communications and presentation skillset with both internal stakeholders and external customers
Knowledge of Agile collaboration tools (Jira, Azure DevOps, Confluence, Mural etc)
In-depth understanding of enterprise architecture frameworks such as TOGAF and eTOM, with a proven track record in conducting architectural planning for complex modernization and transformation programs
Proficiency in technology delivery tooling including the creation of architecture deliverables (e.g., architecture diagrams) and demand flow management (e.g., Jira, Confluence), along with excellent technical authoring skills
Strong experience with AI and machine learning algorithms and frameworks (e.g., TensorFlow, PyTorch)
Strong experience in architecting Data warehouse, BI & big data platforms on cloud
In-depth knowledge of cloud platforms such as AWS, Azure Cloud, or Google Cloud

Job Responsibility

Developing or Publishing Reference Architectures and Designs (Logical, Functional, and Application Architectures) that address both market-specific and global strategic priorities in accordance with industry and Vodafone standards
Continuous Evolution of the architectural landscape, ensuring it remains fit for purpose and responsive to changing business demands
Component Definition and Inventory Management: Define V-ODA components in relation to the domain and ensure domain-specific application inventories are accurate and well-maintained
Compliance: Maintain architecture decision logs, draft and update relevant policies, and manage compliance with architectural standards and governance frameworks
High-quality architecture deliverables including comprehensive and accurate architecture diagrams, white papers, and policy and standard documentation
Successful design and implementation of Data & AI architectures
Efficient and scalable Data & AI solutions
Strategic Alignment achieved between local business objectives and global technology capabilities, as evidenced by the successful implementation of Reference Architectures and Designs

What we offer

Discretionary yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
Paternity leave: 16 weeks fully paid
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

AI Specialist, Identity and Access Management (IAM)

Protecting Meta’s data and workforce is an explicit top priority for the company...

Location

United States , New York

Salary:

219000.00 - 301000.00 USD / Year

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Ai experience policy specialist

Job Description

Job Responsibility

Requirements

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What we offer

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