CrawlJobs Logo

AI Experience Designer

bcg.com Logo

Boston Consulting Group

Location Icon

Location:
Germany , Berlin

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As an AI Experience Designer at BCG X, you are a product designer first. You will own meaningful portions of complex digital experiences that operate at enterprise scale, contributing across the full product lifecycle - from early problem framing through high-fidelity execution and delivery. You will work within multidisciplinary teams alongside strategy consultants, product managers, engineers, consultants, and data scientists to design solutions that are usable, elegant, and scalable - balancing user needs, technical constraints, and measurable business impact. This role demands strong craft, structured thinking, and comfort operating in high-expectation environments. While execution-focused, you will gain increasing exposure to stakeholder alignment, decision-making, and product strategy, working under the guidance of seniors and organizational leaders. Our AI Experience Designers are tasked with developing product and service solutions that consider all the complexities of delivering business and customer value. We expect AI Experience Designers to be hands-on builders with developing product judgment - not task executors.

Job Responsibility:

  • Own and deliver substantial portions of end-to-end product design work, from problem definition through high-fidelity execution
  • Conduct qualitative and quantitative research, incorporating usability insights, product analytics, and experimentation results into design decisions
  • Translate ambiguous business challenges into structured user flows, interaction models, and polished UI systems
  • Apply systems thinking to ensure coherence across journeys, touchpoints, and platforms
  • Design scalable solutions within complex enterprise ecosystems and technical constraints
  • Contribute meaningfully to design systems, including components, patterns, tokens, accessibility standards, responsible AI, and documentation
  • Leverage AI-native and AI-assisted tools and workflows to conduct research, accelerate iteration, prototype faster, and explore solution spaces responsibly
  • Use Figma as a native design environment, leveraging advanced features (components, variables, prototyping logic, dev mode, versioning)
  • Participate and contribute to client meetings, presentations, workshops, while owning the design topic as part of a multidisciplinary team
  • Collaborate effectively with multi-disciplinary teams, including management consultants, product managers, engineers, marketers, and corporate executives
  • Produce structured documentation and client-ready materials that communicate decisions with clarity and precision
  • Incorporate qualitative research, usability insights, product analytics, and experimentation results into design decisions
  • Clearly articulate trade-offs and defend design rationale in client-facing settings
  • Produce structured documentation and client-ready materials that communicate decisions with clarity and precision
  • Clearly articulate trade-offs and defend design decisions in client-facing settings, including the ROI and business rationale

Requirements:

  • 2–4 years of professional experience designing digital products at scale in product, UX, or experience design roles
  • Portfolio demonstrating: strong interaction design foundations, high-quality visual craft and attention to detail, structured problem framing and systems thinking, evidence of shipped or production-level work
  • Advanced experience working with AI-native and AI-enabled research, design, and collaboration tools, such as Chat GPT, Lovable, Figma AI, Replit (knowledge in Cursor and V0 is a plus)
  • Advanced proficiency in Figma, including component-based design systems, auto layout, variables, prototyping logic, and developer collaboration workflows (e.g., Dev Mode, structured handoff)
  • Demonstrated understanding of: human-centered design principles and usability best practices, accessibility standards (WCAG fundamentals), responsive, multi-platform, and cross-device design, product, technical, and business constraints in real-world environments
  • Ability to connect design decisions and rationale to user outcomes, articulating trade-offs and measurable business impact in structured discussions
  • Confidence articulating trade-offs and defending design rationale in structured discussions
  • Experience collaborating within cross-functional product teams
  • Strong written and verbal communication skills in English, including the ability to produce clear, concise, client-ready documentation
  • Ability to travel frequently based on client and project needs
  • Bachelor's degree is required

Nice to have:

  • Experience designing enterprise, B2B, or complex transactional systems
  • Exposure to building or evolving design systems at scale (components, tokens, patterns, documentation)
  • Familiarity with experimentation frameworks, product metrics, and data-informed iteration
  • Proficiency in AI-enabled design workflows or experience designing AI-native product experiences
  • Experience operating in client-facing, high-expectation, or consulting-style environments
  • Excellent oral and written communication skills in English (C1/C2)
  • German proficiency is a plus
  • Master's degree or PhD in a relevant field

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AI Experience Designer

Lead Product Designer, AI & Experience

The Lead Product Designer will own the design vision, shape user interaction par...
Location
Location
United States , New York
Salary
Salary:
190000.00 - 245000.00 USD / Year
designx.community Logo
DesignX Community
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strategic design leadership with a focus on business outcomes and user value
  • Product fluency in AI/LLM UX, including prompt interfaces and progressive AI results
  • Full-spectrum design skills: UX research, UI design, interaction and visual design
  • Strong technical collaboration with frontend teams
  • Research and validation expertise via interviews, testing, and behavioral analysis
  • Experience managing or collaborating with contractors and remote teams
  • Data-informed design approach using analytics and A/B testing
  • 10+ years of product design experience, including senior or lead-level roles
  • Proven experience designing products that simplify complex data and workflows
  • Strong collaboration history with engineering in fast-paced product environments
Job Responsibility
Job Responsibility
  • Own the design vision and execution for our civic engagement platform
  • Design user-empowering AI interfaces that enable organizations to generate insights and content
  • Make opinionated design decisions about information hierarchy and user journeys
  • Pioneer change management through design via intuitive flows and feature adoption
  • Build and evolve our visual identity and brand expression across the platform
  • Design dynamic, responsive interfaces for AI-generated content
  • Partner with PMs and engineers to define interaction paradigms for LLM-driven features
  • Conduct user research with civic leaders and organizers
  • Establish and maintain design systems for data experiences and flexible content creation
  • Fulltime
Read More
Arrow Right

Product Designer, AI Models

Figma is growing our team of passionate creatives and builders on a mission to m...
Location
Location
United States , San Francisco; New York
Salary
Salary:
164000.00 - 294000.00 USD / Year
figma.com Logo
Figma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience developing design heuristics and design principles
  • Experience leading design efforts for a suite of products or working on features that span multiple product lines
  • Experience using AI models for design tasks, either coding or image models
  • Proven track record in managing complex projects that involve collaboration across different teams and organizational boundaries
  • Experience managing contractors and multiple projects on tight timelines
  • Strong design background with excellent taste and attention to detail
Job Responsibility
Job Responsibility
  • Collaborate closely with AI researchers to improve model performance from a design perspective
  • Develop and document design principles and heuristics that can be used by our AI systems
  • Build thorough methods to test and enhance the quality of AI-generated outputs
  • Oversee the quality of our design evaluations and give guidance to external partners
  • Be the bridge between the AI research team and designers, translating technical details for designers and design concepts for AI experts
What we offer
What we offer
  • health, dental & vision
  • retirement with company contribution
  • parental leave & reproductive or family planning support
  • mental health & wellness benefits
  • generous PTO
  • company recharge days
  • a learning & development stipend
  • a work from home stipend
  • cell phone reimbursement
  • equity to employees
  • Fulltime
Read More
Arrow Right

Lead Content Designer, Confluence AI

As a Lead Content Designer in the AI and Horizontals organization, you'll help s...
Location
Location
United States , San Francisco; Mountain View; Seattle
Salary
Salary:
145200.00 - 233300.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years if experience in a content design role, designing complex or enterprise-level software
  • Demonstrated experience designing for AI (or related) features
  • Experience creating and delivering content strategy which impacts multiple teams or departments
  • Experience delivering end-to-end content design outcomes from ideation through to delivery, both within product and for supporting documentation
  • Passion for storytelling and experience bringing design direction to life and influencing cross-functional stakeholders
  • Experience coaching and leading other content designers by providing critique and supporting effective design operations to generate higher quality outcomes for users
  • Facilitation and leadership skills - you can work dynamically across multiple teams and align cross-functional partners around clear goals and design solutions
  • Experience balancing customer needs and business goals
  • Experience in design systems, identifying and creating common content patterns and frameworks requires to support a range of customer use cases
  • The ability to work in design tools like Figma to collaborate with product designers on projects.
Job Responsibility
Job Responsibility
  • Lead the strategic vision and content design outcomes, providing clear direction for Confluence AI experiences
  • Apply your systems thinking and ability to understand complex journeys to drive better content design outcomes for users
  • Be a content design craft leader to coach other designers and ensure consistent and cohesive experiences across Confluence, including leading design reviews
  • Have expertise in content strategy, content operations and effective communications which elevates your influence and impact
  • Lead and deliver design projects end-to-end, working across various teams and stakeholders and tying work back to customer value and outcomes
  • Drive research and identify success metrics, ensuring design solutions continue to deliver customer value
  • Collaborate with some of the industry’s smartest (and nicest) people. You’ll work with Engineers, Product Managers, Products Designers, Researchers, Marketing Experts ad Analysts to advocate for the user experience in our products and ship high quality work.
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Lead Product Designer, Confluence AI

As a Lead Product Designer in the Confluence AI organization, you'll help shape ...
Location
Location
United States; Canada , San Francisco; Seattle; Mountain View
Salary
Salary:
156600.00 - 251600.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of product design experience designing complex or enterprise-level software
  • Demonstrated experience designing for AI (or related) features
  • Experience in creating and delivering strategic design programs which impact multiple delivery teams
  • Experience in end-to-end UX/product design to design impactful solutions to challenging problems
  • Passion for story-telling, the ability to bring design direction to life with compelling narrative
  • Experience balancing customer needs with business goals, market viability, and technical feasibility
  • Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes and positively influence future delivery roadmaps
  • Experience in design systems, the ability to identify common components required to support a wide array of customer use cases
  • Experience measuring success with qualitative and quantitative methods
  • Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities
Job Responsibility
Job Responsibility
  • Lead the strategic vision and conceptual design outcomes which provide a clear direction for our AI experiences across Confluence
  • Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better design outcomes
  • Have a strong skillset in visual and interaction design which enables you to visually communicate your work for influence and impact
  • Drive design reviews, design crits and be the design craft leader and coach to other designers to ensure consistent and cohesive AI experiences
  • Partner with leadership, stakeholders, cross-functional team members to create a unified design view of AI capabilities across Confluence
  • Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
  • Identify success metrics ensuring design solutions continue to deliver customer value
  • Identify opportunities to enhance and accelerate our AI experiences at Atlassian
  • Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Lead Product Designer, AI

We are looking for a Lead Product Designer to be a key pillar in the AI Design t...
Location
Location
United States
Salary
Salary:
157500.00 - 246750.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of product design experience designing complex or enterprise-level software
  • High level of craft for visual design execution
  • Experience in AI products across Search, Chat, and Agents
  • Experience in end-to-end UX/product design to design impactful solutions to challenging problems
  • Passion for story-telling, the ability to bring design direction to life with compelling narrative
  • Experience balancing customer needs with business goals, market viability, and technical feasibility
  • Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes
  • Experience measuring success with qualitative and quantitative methods
  • Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities
Job Responsibility
Job Responsibility
  • Design foundational AI patterns with a focus on visual systems, design languages, and brand direction
  • Partner with leadership, stakeholders, cross-functional teams to create a unified view of AI capabilities across Atlassian
  • Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
  • Identify success metrics ensuring design solutions continue to deliver customer value
  • Identify opportunities to enhance our products and accelerate AI and search experiences at Atlassian
  • Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from start to end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - interpret a brief, identify knowledge gaps and validate objectives and KPIs
  • Planning – help define and scope tasks and deliverables for a project
  • Contribute to overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes
  • Understanding – interpret insights from existing and new research and apply to a project
  • Research – plan, set up, and run user testing and research, then report insights and recommendations
  • Design – craft clear presentations and UX deliverables
  • Software and tools – know the right tools to use for each job
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior UX team members
  • Fulltime
Read More
Arrow Right

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...
Location
Location
Munich; Berlin; Dublin
Salary
Salary:
Not provided
personio.com Logo
Personio SE & Co. KG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
  • German fluency highly preferred
  • Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
  • Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
  • Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
  • Experience working with data analytics tools and interpreting model performance metrics
  • Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
  • Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
  • Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
  • Strong project management skills, including Agile or similar methodologies
Job Responsibility
Job Responsibility
  • Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
  • AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
  • Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
  • AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
  • Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
  • Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
  • AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
  • Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
  • Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
  • Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX
What we offer
What we offer
  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
  • Make an impact on the environment and society with 1 (fully paid) Impact Day
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities
  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
  • 20 Flex Days per year to work remotely from other locations
  • Fulltime
Read More
Arrow Right

Senior Product Designer, Developer AI

Design is all about creating clarity, connection, and joy in how teams experienc...
Location
Location
Australia
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product design experience with a focus on complex workflows, products, or systems
  • Compelling portfolio demonstrating solved complex challenges and meaningful outcomes
  • Technical understanding of how developers work and think
  • Technical domain knowledge in developer tools, technical products, or similarly complex domains
  • Clear presenter of ideas to both technical and non-technical audiences
  • Adaptable designer thriving in evolving environments
Job Responsibility
Job Responsibility
  • Craft exceptional developer experiences
  • Enhance workflows with AI where appropriate
  • Prototype solutions
  • Own the end-to-end process
  • Partner with product and engineering
  • Understand and advocate for developers
  • Balance technical and user needs
  • Translate complexity into clarity
  • Iterate based on feedback
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
Read More
Arrow Right