AI Engineering Manager

Front is the customer operations platform built for B2B complexity. Over 9,000 companies rely on Front to run their customer operations. AI is reshaping what's possible in this space, and Front is building the platform to deliver on that promise. At the center of this effort is our Core AI Platform team - a group of our strongest applied AI and engineering talent whose work underpins every AI-powered experience across the product. We're looking for an engineering leader to own this team and its outsized impact on Front's product and customers. The Core AI Platform team is responsible for three things: Building and maintaining the foundational AI infrastructure (LLM integrations, RAG pipelines, evaluation systems) that all product teams at Front rely on; Enabling product feature teams to ship AI-powered experiences quickly and reliably by providing well-abstracted, production-grade AI capabilities; Pushing the frontier on AI techniques and tooling so Front stays ahead of the rapid pace of change in AI/ML.