Ai engineer Job at Dash Technologies (Columbus)

Job Description

JFS is seeking an experienced Artificial Intelligence (AI) Engineer, who possesses extensive knowledge and hands-on experience in developing intelligent chatbot solutions using both Microsoft Bot Framework and Google Cloud Contact Center AI (CCAI). This role includes developing traditional and generative AI solutions using platforms such as Google CCAI Services, Microsoft ecosystem, and will also assist with supporting and modernizing On-Prem SharePoint applications to M365. The goal is to create AI and M365 applications that are innovative and help to improve customer experience and worker efficiency. For AI Chatbots, this means creating a chatbot experience that is not only conversational but also natural, engaging, and intuitive.

Job Responsibility

Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
Building new M365 solutions to replace existing On-Prem SharePoint applications
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy
Training and deploying AI models
Creating and utilizing Dashboards to monitor chatbot performance
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
Designing conversational flows that provide a seamless and intuitive user experience
Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement
Preparing reports on chatbot performance metrics
Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary
Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers
Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps
Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies
Technical writing using Word, PowerPoint, Visio, and SharePoint
Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards
Creating Copilot plugins or custom copilots/agents using Copilot Studio
Automating workflows with Power Automate and integrating AI-driven logic
Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data
Integrating AI applications with Microsoft Graph and enterprise data sources
Building proof-of-concept chatbots and agents that demonstrate business value
Collaborating with governance teams to align with compliance measures

Requirements

Bachelor's Degree in Computer Science, Information systems or related discipline or equivalent and extensive related project experience
Master’s degree preferred
Five years of experience in IT
2 years Microsoft Chatbot Developer experience
five years .NET Developer experience
AI Chatbot Developer Experience using Microsoft Bot Framework is mandatory
Google CCAI Services is preferred
Minimum of five years of hands-on design & implementation experience in IT, with knowledge in a minimum of two of the following technical disciplines: Application development
Network design
Middleware
Servers and storage
Database management
Operations
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers
Good communication skills are essential
Collaborate effectively with Automation CoE team members and incorporate the established standards and adhere to organization process
Technical writing leveraging Word
Extensive knowledge of developing AI applications using Microsoft’s Bot Framework and Microsoft Copilot Studio
Familiarity with Azure services like Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure Open AI, Graph API, Semantic Kernel, and Microsoft Copilot
Ability to integrate chatbots with various Microsoft services such as Outlook, SharePoint, Teams, etc., and third-party APIs
Knowledge and experience with engineering effective Gen AI prompts, fine-tuning models, and implementing Retrieval Augmented Generation (RAG) approaches for Gen AI applications
Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services
create and utilize Looker Dashboards for performance monitoring of implemented chatbots
Ability to develop and maintain Generative AI solutions using AWS Services ecosystem
Strong programming skills in languages such as C#, .NET, JavaScript, and Python
Experience in developing, testing, and deploying chatbot applications
Knowledge and experience with M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.)
Ability to support SharePoint 2016 On-Prem applications
Ability to modernize SharePoint 2016 On-Prem applications to M365 technologies
Ability to facilitate and lead discussions with business SME’s
Ability to create and present Chatbot proposals and communicate both business and technical concepts
Ability to lead and conduct emerging technology analysis and conduct proof of concept initiatives
Experience in training and deploying AI models
Experience in leading efforts to create technology solutions and architectures impacting critical areas of the business
Ability to establish and maintain a high-level of customer trust and confidence
Ability to think critically and solve problems
Strong consultative skills at a cross-functional level
Three years’ AI Developer experience using Microsoft Bot Framework or Google CCAI platforms
Minimum one year’s experience with Power Platform Solution development

Nice to have

Google CCAI Services is preferred
Master’s degree preferred

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