AI Enablement Specialist, Digital Employee Experience

• Work with Resmed team members to support design, development, and deployment of custom copilots, chatbots, and GPT-based assistants using Azure OpenAI, Copilot Studio, and Power Platform within the framework of Resmed’s best practices
• Integrate new requests for Teams Apps and maintain secure, compliant AI integrations with all Microsoft 365 tools (Teams, SharePoint, Outlook, etc.)
• Identify access permissions via Azure AD as they come in
• request DWP support if needed
• Develop and deploy Granular permission with ChatGPT via Groups
• Help pilot and support any AI-enhanced workflows for business teams and scale successful use cases as needed
• Fine-tuning prompts and grounding for agents with data stored in Resmed’s ecosystem
• Continuously test and refine AI solutions to improve performance, accuracy, and user experience
• Support Entra App Registration and provide least privilege and access
• Manage and resolve incoming support request through the myITServices queue
• Identify if/when an AI sandbox is required for testing, and support usage
• Ensure teams integrations and workflows are meeting technical standards, deployment patterns, and documentation for AI-related infrastructure
• Build and own hygiene of AI environment
• Understand what we have built in our environment, what are the retention/deletion policies and build automation to support
• Ensure all solutions meet Resmed’s security, privacy, and healthcare compliance requirements
• Support internal communications and enablement sessions, sharing best practices and lessons learned
• Participate in AI working groups and platform councils to shape enterprise strategy
• Contribute to internal knowledge repositories, FAQs, and AI community forums
• Review and evaluate emerging AI capabilities that will fall within the Individual Productivity scope (e.g., new Azure AI features, Copilot plug-ins, third-party tools)
• Work with AIGG to champion a responsible, innovative AI culture across Resmed, helping employees explore safely and effectively

• 4+ years progressive IT support, escalation handling, technical support, and incident resolution, with a shift into learning AI tools and adoption
• Solid foundation in AI tools, workflows, and ability to help navigation of usage
• Strong expertise in Microsoft Power Automate (flows, connectors, integrations with Outlook, Teams, SharePoint, etc.)
• Experience with or strong want to enhance knowledge of Copilot Studio, AI Connectors, and OpenAI, deployment, monitoring, permissioning
• Solid foundation in MS Graph permissions and authorization
• Understand concept of Entra app registration and RSC permission (Resource Specific Content), as well as application delegation
• Understanding of Governance and Purview, with the ability to provide access support and visibility to Privacy, Internal Audit, and GRC Risk teams
• A strong want to help and empower end users in their AI journey
• High comfort level in working with and supporting all levels of the business and presenting globally
• High learning agility to dig into new technology and ideas as they are presented to the business
• Must be able to thrive in an environment where an emphasis on quick decision-making and multitasking is key

Knowledge of MCP’s would be great and is an asset