AI Enablement Lead - Shared Controls Group (SCG) Job at Citi (Belfast)

Job Description

The Shared Controls Group (SCG) exists to support the Markets business globally through the efficient execution of controls and processes that are common across region, product, and risk category. This role sits at the intersection of artificial intelligence and operational excellence— you will be responsible for identifying, designing, and delivering AI-powered automation solutions that transform how the SCG operates. From intelligent document processing and automating time-consuming, manual tasks you will lead the charge in embedding AI across our control functions.

Job Responsibility

Identify & Prioritise AI Automation Opportunities: Partner with global business stakeholders to assess existing processes, pinpoint high-impact use cases for AI and machine learning, and build a strategic automation pipeline
Design & Deploy AI Solutions: Leverage modern AI/ML frameworks — including large language models (LLMs), natural language processing (NLP), and robotic process automation (RPA) — to build and deploy intelligent, scalable automation solutions
Collaborate with Technology Partners: Work closely with technology teams, collaborating in the development, testing, and production deployment of AI-driven automation projects
Champion AI Adoption & Literacy: Lead education initiatives, workshops, and proof-of-concept demonstrations to drive adoption of AI tools and an automation-first mindset across the Shared Controls Group
Ensure Responsible AI Practices: Embed governance, explainability, and ethical considerations into every AI solution, ensuring alignment with Citi's responsible AI framework and regulatory requirements
Stay at the Cutting Edge: Continuously evaluate emerging AI technologies, tools, and industry trends (e.g., agentic AI, retrieval-augmented generation, multi-modal models) and assess their applicability to SCG operations

Requirements

Strong analytical and problem-solving skills with a passion for applying AI to real-world business challenges
Hands-on experience with AI/ML technologies, including at least some of the following: large language models (e.g., GPT, Claude, Gemini), NLP, computer vision, or predictive modelling
Proficiency in Python and familiarity with key AI/ML libraries and frameworks
Strong verbal and written communication skills, including the ability to translate complex AI concepts for non-technical audiences and confidently present to senior stakeholders
Experience in project management and delivery, with the ability to lead initiatives from ideation through to production deployment
Experience leading or mentoring small teams
Bachelor's/University degree in a relevant discipline (e.g., Computer Science, Data Science, Engineering, Mathematics, Finance) or equivalent professional experience

Nice to have

Experience with Robotic Process Automation (RPA) platforms (e.g., UiPath, Automation Anywhere, Blue Prism)
Skills in Business Intelligence and data visualisation tools such as Power BI and/or Tableau, with the ability to integrate AI-driven insights
Knowledge of SQL, R, VBA, or other data manipulation languages
Understanding of responsible AI principles, model governance, bias detection, and explainability techniques
Knowledge and experience of the market trading function and financial services operations
Exposure to agentic AI frameworks, multi-agent orchestration, or AI copilot development

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

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AI Enablement Lead - Shared Controls Group (SCG)

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