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AI Deployment Strategist

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Assembled

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

140000.00 - 205000.00 USD / Year

Job Description:

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

Job Responsibility:

  • Pre-Sales & Proof-of Value Ownership
  • Engage with prospects during the sales process
  • Demonstrate the value of our AI Products
  • Workflow and Quality Management
  • Identify opportunities to automate more support volume
  • Guide customers through workflow setup and quality reviews
  • Feedback & Improvement
  • Actively gather and communicate learnings and customer feedback to product and engineering teams
  • Rapid Evolution
  • Expand into discovery and research for new product opportunities
  • Help the Assembled team enhance Assist

Requirements:

  • 5+ years in customer success or implementation at a fast-growing SaaS company
  • Experience in top-tier management consulting or hands-on project management
  • Founder, entrepreneurial, or business ownership backgrounds are also a great fit
  • Strong understanding of or genuine excitement for AI
  • Excels at driving change management to encourage AI adoption across teams
  • Experienced in navigating complex landscapes to identify and resolve customer pain points
  • Skilled in contributing actionable product insights
  • Thrives in uncertain, rapidly changing environments
  • Enjoys digging into available data on how a product works
  • Comfortable picking up new technical skills
  • A creative thinker capable of finding unique solutions to challenges
  • Takes initiative and drives progress independently
  • Thrives in collaborative environments
What we offer:
  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
  • 401(k) plan enrollment
  • Stock options are provided as part of the compensation package

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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