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Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Job Responsibility:
Pre-Sales & Proof-of Value Ownership
Engage with prospects during the sales process
Demonstrate the value of our AI Products
Workflow and Quality Management
Identify opportunities to automate more support volume
Guide customers through workflow setup and quality reviews
Feedback & Improvement
Actively gather and communicate learnings and customer feedback to product and engineering teams
Rapid Evolution
Expand into discovery and research for new product opportunities
Help the Assembled team enhance Assist
Requirements:
5+ years in customer success or implementation at a fast-growing SaaS company
Experience in top-tier management consulting or hands-on project management
Founder, entrepreneurial, or business ownership backgrounds are also a great fit
Strong understanding of or genuine excitement for AI
Excels at driving change management to encourage AI adoption across teams
Experienced in navigating complex landscapes to identify and resolve customer pain points
Skilled in contributing actionable product insights
Thrives in uncertain, rapidly changing environments
Enjoys digging into available data on how a product works
Comfortable picking up new technical skills
A creative thinker capable of finding unique solutions to challenges
Takes initiative and drives progress independently
Thrives in collaborative environments
What we offer:
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options are provided as part of the compensation package