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As the primary customer-facing representatives of our AI Products team, Deployment Strategists are primarily focused on ensuring the success of our early customers by driving adoption, quality, and tangible value. You will be the main point of contact for early adopters design partners, and scaling customers, leading implementation, conducting quality reviews, gathering and channeling feedback, and prioritizing actions to enhance customer outcomes. Your efforts will be instrumental in building product-market fit and scaling up for current and future customers. This role straddles Customer Success and Strategic AI Consulting and is closely connected to our Product team. You will be helping to create and scale the playbook with each deployment as we mature our customer-facing AI Agents for Voice, Chat, Email, and our support-agent-facing Copilot alongside Assembled's best-in-class workforce management platform.
Job Responsibility:
Pre-Sales & Proof-of Value Ownership: Engage with prospects during the sales process to build confidence and design compelling proof-of-value programs
Demonstrate the value of our AI Products to stakeholders across various customer organizations
Navigate conversations with multiple decision-makers
Partner with sales to accelerate deals by demonstrating product value and removing technical objections
Workflow and Quality Management: Identify opportunities to automate more support volume
Guide customers through workflow setup and quality reviews
Ensure product use aligns with their operational goals
Feedback & Improvement: Actively gather and communicate learnings and customer feedback to product and engineering teams
Identify top customer challenges and articulate them effectively to shape product improvements
Rapid Evolution: Expand into discovery and research for new product opportunities
Help the Assembled team enhance Assist and support the product’s growth
Enable Assembled to seamlessly integrate all customer-facing processes for Assist into our larger Customer Success organization
Requirements:
5+ years in customer success or implementation at a fast-growing SaaS company
Experience in top-tier management consulting or hands-on project management
Founder, entrepreneurial, or business ownership backgrounds are also a fit
Strong understanding of or genuine excitement for AI
Excels at driving change management to encourage AI adoption
Experienced in navigating complex landscapes to identify and resolve customer pain points
Strategic focus on executive stakeholder management and influence
Thrives in uncertain, rapidly changing environments
Enjoys digging into available data on how a product works
Comfortable picking up new technical skills
Works well internally with Engineers
A creative thinker capable of finding unique solutions to challenges
Takes initiative and drives progress independently
Thrives in collaborative environments
What we offer:
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options are provided as part of the compensation package