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As an AI Deployment Specialist at Intercom, you’ll share ownership of our Customers’ success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercom’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Job Responsibility:
Act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support
Partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
Facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
Work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete
Execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
Help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio
Collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
Collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class
Requirements:
4+ years of work experience
2+ years in a customer-facing role
Positivity: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers via video calls
Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions
Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Nice to have:
Experience training on software, experience with Intercom, or experience with other SaaS products
Experience with AI Agents and / or Large Language Models
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
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