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We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data, to assess and improve Alexa’s performance in everyday situations.
Job Responsibility:
Maintain and follow strict confidentiality as customer privacy is our biggest tenet
Work with a range of different types of data including but not limited to text, speech, image, and video
Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software
Assume the role of a subject matter expert for Machine Learning (ML) data workflows and demonstrate proficiency in researching, creating factually and grammatically correct responses, ranking responses, creating grammatically correct text, speech, image, video annotation
Ability to make logical decisions while performing tasks even when provided information is ambiguous
Eye for detail and ability to pivot from one category of requirement to another instantaneously
Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team
Demonstrate expertise in handling end to end data execution process related to labelling the tasks and be less dependent on work instructions
Contribute to root cause analysis, identify error patterns and identify solutions to improve quality of labelling tasks
Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations
Demonstrate ownership in floor support to clarify internal queries during execution on need basis
Requirements:
An Associate’s Degree or related work experience
CEFR C1+ or equivalent fluency in French language
Written and spoken knowledge of English is essential (CEFR C1+)
Strong business writing skills with ability to create reports, proposals, and professional correspondence
Advanced reading comprehension with ability to analyze complex business documents
Developed analytical thinking and structured problem-solving capabilities
Strong ability to interpret and implement detailed instructions across various projects
Proficient research skills with experience gathering and synthesizing information from multiple sources
Proven attention to detail in managing complex tasks and documents
Nice to have:
Bachelor’s degree in a relevant field
2+ years of professional work experience with demonstrated task execution ability
Proven capacity to leverage open-source resources effectively for comprehensive research purposes
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
2-3 years project coordination or management experience (for support functions teams)
Experience managing stakeholder relationships across departments
Advanced proficiency in Microsoft Office Suite and common business applications