AI Conversation Designer Job at Intercom (Chicago)

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Conversational AI Designer

As part of Cresta's Conversation Design team, you will assist in designing high ...

Location

United States

Salary:

60000.00 - 95000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

Strong communication skills (verbal and written)
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
General knowledge of Conversational AI and natural language processing models
Background in Linguistics preferred
Experience working with Python is a plus
Experience working with Dialogflow CX or another bot design platform is a plus

Job Responsibility

Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
Design and develop virtual agent solutions using Google's Dialogflow CX

What we offer

Variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Equity

Fulltime

Product Design Intern, Conversation Intelligence

We seek driven designers to shape the future of AI Agent products at Cresta. Whe...

Location

Canada , Toronto

Salary:

30.00 - 50.00 USD / Hour

Cresta

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in UX Design, HCI, or a related field
Experience with designing AI Agents, Virtual Agents, or Conversational AI
Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
Have a deep curiosity about the underlying tech of our products

Job Responsibility

Generate novel UX ideas for AI Agents, considering the needs of various user personas
Think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
Actively involved in defining product strategy and feature requirements
Constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
Be the design advocate and push for the highest quality of the polish
Constantly identify areas of opportunities and future work for the products
Have good judgment of when to ship: perfect is the enemy of good

What we offer

Lunch can be expensed (up to $25) while working in the office
PT0: 4 days
Compensation for this position includes a base salary, equity, and a variety of benefits

Lead Product Designer, AI & Experience

The Lead Product Designer will own the design vision, shape user interaction par...

Location

United States , New York

Salary:

190000.00 - 245000.00 USD / Year

DesignX Community

Expiration Date

Until further notice

Requirements

Strategic design leadership with a focus on business outcomes and user value
Product fluency in AI/LLM UX, including prompt interfaces and progressive AI results
Full-spectrum design skills: UX research, UI design, interaction and visual design
Strong technical collaboration with frontend teams
Research and validation expertise via interviews, testing, and behavioral analysis
Experience managing or collaborating with contractors and remote teams
Data-informed design approach using analytics and A/B testing
10+ years of product design experience, including senior or lead-level roles
Proven experience designing products that simplify complex data and workflows
Strong collaboration history with engineering in fast-paced product environments

Job Responsibility

Own the design vision and execution for our civic engagement platform
Design user-empowering AI interfaces that enable organizations to generate insights and content
Make opinionated design decisions about information hierarchy and user journeys
Pioneer change management through design via intuitive flows and feature adoption
Build and evolve our visual identity and brand expression across the platform
Design dynamic, responsive interfaces for AI-generated content
Partner with PMs and engineers to define interaction paradigms for LLM-driven features
Conduct user research with civic leaders and organizers
Establish and maintain design systems for data experiences and flexible content creation

Fulltime

Conversational Design Intern

As part of Cresta's Conversation Design team, you will assist in designing high ...

Location

Canada , Toronto

Salary:

30.00 - 50.00 USD / Hour

Cresta

Expiration Date

Until further notice

Requirements

Strong communication skills (verbal and written)
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
General knowledge of Conversational AI and natural language processing models
Background in Linguistics preferred
Experience working with Python is a plus
Experience working with Dialogflow CX or another bot design platform is a plus

Job Responsibility

Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
Design and develop virtual agent solutions using Google's Dialogflow CX

What we offer

Lunch can be expensed (up to $25) while working in the office

Parttime

UI/UX Design Manager, AI-First

We are seeking a visionary and results-oriented AI-First UI/UX Design Manager to...

Location

United Arab Emirates , Dubai

Salary:

25000.00 - 35000.00 AED / Month

Puffy

Expiration Date

Until further notice

Requirements

7–10 years in web design for e-commerce
4+ years leading, mentoring, and managing the operations of a design team
A portfolio that shows shipped PDP/PLP/Checkout improvements tied to clear business metrics
Expert in Figma (components, variables, Dev Mode)
strong visual/motion craft and responsive design sensibility
Proven experience implementing GenAI tools into a professional design pipeline, with a clear understanding of prompt engineering, quality control, and brand governance
Familiarity with AI-shaped UX patterns: conversational search, assistant UI, recommendation modules, and their measurement
Comfort collaborating on experiments (A/B vs multi-armed bandits) with Growth
understands trade-offs between optimization speed and causal certainty
Working knowledge of WCAG 2.2 and SEO fundamentals for structured content and schema on e-commerce sites

Job Responsibility

AI-Powered Creative Operations: Use tools like Figma AI and Adobe Firefly to rapidly explore page layouts, hero concepts, PDP modules, and image/copy variants — always with human QA and brand guardrails
Design for AI search & assistants: Create web experiences that work with conversational shopping (natural-language search, guided finders, Q&A on PDPs)
Partner with engineering to implement semantic/LLM search UIs and chat patterns inspired by market leaders
Personalization & recommendations (design side): Own the UI patterns (placements, card density, explainer microcopy, “why this” affordances) for recommendations on-site
Collaborate on rules/guardrails
validate with staged rollouts
AI-driven experimentation (design practice): When surfaces are evergreen (banners, placements, recommendation modules), partner with Growth to use bandit allocation for faster wins
keep classic A/B for high-stakes causal changes
Drive Efficiency: Develop, implement, and enforce an AI-first workflow for the design team
Systematically target and eliminate workflow bottlenecks

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
No income tax

Fulltime

AI Content & Design Lead

We are seeking a visionary, multi-disciplinary creative architect who thrives at...

Location

United States , New York; San Francisco

Salary:

109000.00 - 157000.00 USD / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

Portfolio Demonstrating AI Proficiency: Proven track record showcasing work generated or significantly augmented by Generative AI across multiple mediums (design, video, and/or copywriting)
Advanced AI Creative Toolset Mastery: Hands-on, expert-level experience with leading Generative AI platforms (e.g., Midjourney/DALL-E, RunwayML/Pika, Sora, Firefly, GPT-4/Claude, advanced Figma/Adobe AI features)
Design & Video Production: Strong foundation in visual and motion design, utilizing tools like Adobe Creative Suite (Photoshop, Premiere, After Effects) and Figma, with a focus on integrating AI outputs into polished final assets
AI-Native Copywriting: Exceptional copywriting skills with specific experience in LLM prompt engineering for marketing copy, adapting tone and generating high-performance text across short-form (social) and long-form (landing pages)
Prompt Engineering Expertise: Deep understanding of structuring and iterating on prompts for quality, stylistic control, and consistency across different models
Experimental & Ethical Mindset: A proactive, relentless curiosity for emerging AI capabilities and a strong commitment to the ethical and responsible use of generative technology in creative production
Cross-Functional AI Strategy: Exceptional communication and collaboration skills with the ability to clearly articulate the value and limitations of AI to non-technical stakeholders
Vast industry knowledge: Understanding of the evolving business and cultural conversation around AI, to develop foundational best practices and nuanced considerations per channel

Job Responsibility

Lead AI-Native Production: Design, script, and write assets across all formats (social, digital, CRM, OOH, landing pages) reaching Clients, Taskers and Partners with a primary focus on end-to-end AI-enabled workflows
Prompt Engineering & Model Curation: Master and apply advanced prompt engineering techniques to maximize the quality, nuance, and brand alignment of outputs from text-to-image, text-to-video, and large language models (LLMs)
Rapid Prototyping & Iteration: Utilize AI to generate creative variations rapidly for A/B testing and personalization, shortening the concept-to-execution cycle from days to hours
AI Tool & Workflow Development: Actively research, test, and integrate new AI tools (e.g., Midjourney, Jasper, Runway, Sora, Veo, ChaGPT skills) and establish best practices for the wider creative team
Creative Standards & Brand Governance: Bring a clear point of view on how AI and other tools can be used to enhance creative development and execution across the team, leveraging new tools and approaches
Determine workflows for how teams can effectively use AI in creative development including when, how, and by whom AI-generated work should be reviewed or refined
Implement robust checkpoints and model tuning strategies to ensure AI-generated content rigorously adheres to Taskrabbit's visual identity, brand voice, and legal/ethical guidelines
Data-Driven Creative: Partner with performance, CRM, and organic social teams to refine creative strategies and optimize performance with every cycle
Brand Integrity and Vision: Uphold Taskrabbit’s visual and verbal identity across all AI-driven work, ensuring consistency across all external-facing channels
Cross-Functional AI Strategy: Consultation and Scaling: Serve as the internal subject matter expert on Generative AI for creative, teaching and scaling successful AI-integrated workflows to PR, Social, and Partnerships teams for cohesive, innovative storytelling

What we offer

Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams
The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate
The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees
We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more

Fulltime

Ux/ui Designer, Ai-first

This role is focused on embedding an AI-first methodology into our daily design ...

Location

United Arab Emirates , Dubai

Salary:

15000.00 - 20000.00 AED / Month

Puffy

Expiration Date

Until further notice

Requirements

3-5 years of experience in web design: Preferably from an e-commerce background
A strong portfolio showcasing shipped product work: With a clear connection to business metrics (e.g., conversion lift, improved engagement) on detail pages, listing pages, or checkout flows
Expert Figma proficiency: Including components, variables, and Dev Mode
Hands-on experience with modern GenAI design tools: (e.g., Figma AI, Nano Banana, Vertex AI, Midjourney etc.) in a professional workflow, with a portfolio demonstrating your ability to guide them to brand-aligned outcomes
A demonstrable passion for the AI space: With a proven ability to quickly learn, evaluate, and integrate new technologies and tools into your design process
Familiarity with emerging UX patterns for AI: Such as conversational search, assistant UIs, and recommendation modules
Excellent communication skills: With an ability to articulate design rationale and present research on new tools clearly

Job Responsibility

Design & Deliver Core Experiences: Produce end-to-end design artifacts, including wireframes, high-fidelity compositions, and interactive prototypes for key e-commerce pages and marketing landing pages
Execute AI-Powered Workflows: Master and utilize our core GenAI toolkit—including Figma AI, Nano, Banana Vertex AI, and other cutting-edge tools—to rapidly create and iterate on page layouts, image concepts, and copy variants
Champion AI Tool Innovation: Proactively research, test, and recommend emerging GenAI tools that can enhance the design team's workflow, speed, and creative quality to keep our practice at the industry's cutting edge
Craft Next-Generation UIs: Design intuitive and effective user interfaces for AI-powered features, including semantic search results, conversational shopping assistants, and personalized recommendation modules
Contribute to the Design System: Help maintain and evolve our design system, ensuring components and tokens are robust, responsive, and compatible with AI-generated variants while upholding brand consistency
Support Conversion Optimization: Collaborate with Growth and Engineering teams to execute A/B tests and other experiments, translating data-driven insights into tangible design improvements
Ensure Quality & Accessibility: Produce high-quality, developer-ready design specifications using Figma's Dev Mode and apply AI-assisted tools to help ensure all designs meet WCAG 2.2 accessibility standards

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
No income tax - keep 100% of your earnings

Fulltime

AI Conversation Designer

Intercom

Location:
United States , Chicago

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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