AI Conversation Designer Job at Intercom (Dublin)

AI Conversation Designer

Our Support Team is in need of an AI Conversation Designer to empower our AI and...

Location

United States , Chicago

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience handling complex customer interactions and troubleshooting
1+ years working with the Intercom platform, workflows, and Fin AI Agent
Deep understanding of the technology behind Fin AI Agent and customer experience platforms
Proven ability to leverage AI and automation for performance improvements
Strong communication skills, adaptable to diverse audiences and capable of navigating sensitive conversations
A passion for staying current with AI industry trends
Proof of eligibility to work in the United States is required

Job Responsibility

Drive business results by improving AI involvement rates, resolution rates, and customer experience (AI CX Score)
Collaborate closely with other roles such as other AI Conversation Designers, AI Knowledge Managers and our AI Systems Analyst to create a technical roadmap for conversational AI
Ideate, create, implement, and monitor AI and automation improvements in customer conversation journeys with a "Fin-First" mindset
Use historical data and customer feedback to continuously enhance automation and bot flows
Work cross-functionally with stakeholders to design clear, compelling conversational journeys
Employ data-driven decision-making to define best practices in conversation design and AI implementation
Rapidly prototype solutions, analyze critically, and creatively solve complex problems
Collaborate with R&D to align AI conversation design with product roadmaps and new feature launches
Support Sales and Solutions teams by contributing to customer calls and best practice advice
Participate in marketing activities such as newsletters, podcasts, and customer events

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

New

Marketing AI Designer

Superside is looking for a Senior Designer who combines strong design craft with...

Location

Salary:

Not provided

Superside

Expiration Date

Until further notice

Requirements

5+ years of experience in marketing, advertising, or brand design
Strong portfolio demonstrating paid social, campaign, or performance-focused creative work
Hands-on experience using AI image generation and creative tools as part of a professional workflow
Strong understanding of performance marketing principles and creative testing methodologies
Ability to discuss creative performance using metrics such as CTR, CPA, ROAS, and conversion rate
Experience partnering with growth marketers, performance teams, or digital marketing functions
Strong visual craft across typography, layout, composition, color, and image direction
High proficiency in Figma and modern design workflows
Ability to self-direct, work from lean briefs, and move quickly through iteration cycles
Strong communication skills and a collaborative, low-ego approach

Job Responsibility

Create high-performing creative for paid social, digital campaigns, landing pages, and marketing initiatives
Use AI tools to generate, refine, and scale creative concepts while maintaining strong design quality
Build repeatable AI workflows that improve speed, consistency, and creative output
Develop multiple creative routes and variations to test messaging, formats, and audience segments
Translate customer insights, strategic messaging, and campaign goals into compelling visual concepts
Design both native-style and highly crafted creative tailored to platform and audience needs
Use performance data and creative insights to optimize campaigns and improve results
Partner with copywriters, marketers, and creative teams to bring ideas to life
Contribute to the evolution of Superside's visual identity across marketing touchpoints
Share AI workflows, prompts, and best practices to help elevate team capabilities

Senior Product Designer (AI)

Design AI-first experiences across chat, voice, and hybrid UI patterns for banki...

Location

Egypt , New Cairo

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Proven experience designing and shipping AI products — this is non-negotiable.
Portfolio demonstrating real AI interaction design work (not just concepts or speculative projects).
Strong systems thinking: able to design flows, states, and edge cases — not just individual screens.
Deep intuition for conversational UX — knowing when AI should ask, suggest, act, or stay silent.
Comfortable using AI tools (ChatGPT, Claude, Cursor, etc.) as a core part of your daily design workflow.
Working understanding of LLM behavior: context limits, hallucinations, and latency trade-offs.
Ability to design within real-world technical constraints in partnership with engineering.
Strong UX/UI fundamentals with the ability to deliver polished, production-ready designs.

Job Responsibility

Design AI-first experiences across chat, voice, and hybrid UI patterns for banking, shopping, travel, and beyond.
Define AI behavior: tone of voice, response structures, follow-up logic, and interaction decision trees.
Translate complex, multi-step workflows into simple, guided AI interactions.
Design multi-turn conversations including ambiguity handling, edge cases, and graceful recovery flows.
Prototype rapidly using AI-native tools (Lovable, Cursor, v0, etc.) to validate real flows before build.
Collaborate closely with engineering to align interaction design with LLM capabilities and constraints.
Ensure AI integrates seamlessly with surrounding UI cards, actions, suggestions and not just raw chat output.

Fulltime

Senior Product Designer (AI experiences)

Are you excited by designing intelligent, AI-powered experiences that genuinely ...

Location

Romania; United Kingdom; Spain; Italy; Poland , Iași; London; Madrid; Milano; Warsaw

Salary:

Not provided

Awin Global

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Product Designer with a strong portfolio of shipped digital products
Deep understanding of human-centred design principles and the ability to translate complex business and user needs into clear, actionable solutions
Experience designing AI-powered or data-driven features, ideally including LLM-based systems and conversational interfaces
Strong grasp of interaction design, information architecture, visual communication, and content-led design principles
Ability to design for ambiguity, edge cases, and probabilistic AI outputs while maintaining clarity and trust
Experience collaborating closely with Engineering and Data teams, understanding technical constraints and trade-offs
Confidence in prototyping and testing AI interactions, including prompts, flows, and failure states
Solid research capability, including usability testing and evaluating AI-driven experiences

Job Responsibility

Leading discovery for AI-driven features, identifying high-value use cases for LLM integration
Designing conversational flows, prompts, and interaction patterns for our AI chatbot
Translating complex AI capabilities into intuitive, trustworthy user experiences
Prototyping AI interactions, including edge cases and failure states
Partnering closely with Engineering and Data teams to understand model behaviour, constraints, and trade-offs
Defining success metrics for AI experiences, including usability, trust, and effectiveness
Evaluating AI outputs and iterating based on user testing and real-world feedback
Contributing to emerging AI design principles, patterns, and governance within the organisation
Mentoring other designers and contributing to design system evolution where AI components are introduced

Lead Product Designer – AI

The Lead Product Designer will focus on designing AI-enabled products, collabora...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years experience in product design
Recent experience working on AI enabled products or services
Strong experience working in agile, cross-functional squads
Demonstrated ability to design for machine learning, generative AI or intelligent automation
Experience designing conversational, adaptive or predictive interfaces
Strong UX and interaction design fundamentals
Ability to prototype complex interactions and flows using tools such as Figma
Experience collaborating closely with Engineers and Data Scientists
Solid understanding of AI capabilities and limitations, including model uncertainty and edge cases
Experience using AI tools within your own design workflow

Job Responsibility

Lead the design of AI enabled products and features from discovery to delivery
Shape user experiences that incorporate machine learning, generative AI or automation
Translate complex technical capabilities into simple, human centred interactions
Define the level of automation for a product or its functions to determine the most optimal level of human in the loop / over the loop
Use AI tools within your own workflow for research synthesis, ideation, prototyping and iteration
Collaborate closely with Data Science and Engineering to define feasible, responsible solutions
Prototype conversational, predictive and adaptive experiences
Define interaction patterns for explainability, feedback and human oversight
Facilitate co-creation workshops with clients to identify high value AI opportunities
Own the end-to-end user experience of AI driven features or products

What we offer

Tailored benefits that support your physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options

Senior Conversational AI Designer

We are looking for a talented, curious, and highly motivated Senior Conversation...

Location

United States

Salary:

106000.00 - 163000.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

5+ years creating conversational design experiences
Ability to combine vision with strong creative design execution
Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought
Experience designing for Generative or Agentive AI-powered experiences
Understanding of machine learning & natural language processing (NLP) fundamentals
Experience incorporating research into the design process
Subject-matter expert. Ability to work independently, be organized, self-motivated, and have attention to detail
Excellent written, visual, and verbal communication skills
Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc)
Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences

Job Responsibility

Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles
Develop and promote conversation design best practice standards, reusable interactional patterns, and processes
Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI
Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc
Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience
Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction
Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Product Designer, AI

We’re looking for an experienced Product Designer to design Benchling’s AI featu...

Location

United States , San Francisco

Salary:

170000.00 - 230000.00 USD / Year

Benchling

Expiration Date

Until further notice

Requirements

5+ years of experience driving the design of saas, mobile, or AI products, preferably ones that rely on high traffic conversion funnels for growth
A strong portfolio of relevant design work that conveys an ability to design for powerful functionality, as well as growth and conversion
A track record of working with and simplifying complex product architectures or workflows
Strong communication skills and ability to explain the reasoning behind complex decisions
Experience contributing to a design system for complex software products
Experience working with Product Management, Engineers, and fellow Designers in an agile environment
A strong understanding of AI will serve you well in this role—but it is not a requirement

Job Responsibility

Work with Product Management and Engineering teams to define product strategy, scope, and prioritization in a startup-like environment
Own the design for high-impact initiatives from research, concepts, wireframing, mockups, through to implementation
Work in real time with Engineers to prototype ideas quickly to validate product directions
Conduct user research / interviews to inform product direction, interactive improvements to increase usability
Use and contribute to evolving Design systems by collaborating with other Designers to identify gaps, and create design components that have high utility across the entire product
Clearly communicate design rationale to cross-functional teams, and Product and Design leadership
Effectively communicate in a hybrid environment that balances in-person collaboration and remote work

What we offer

Competitive total rewards package
Broad range of medical, dental, and vision plans for employees and their dependents
Fertility healthcare and family-forming benefits
Four months of fully paid parental leave
401(k) + Employer Match
Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
Mental health benefits, including therapy and coaching, for employees and their dependents
Monthly Wellness stipend
Learning and development stipend
Generous and flexible vacation

Fulltime

Lead Product Designer, AI & Experience

The Lead Product Designer will own the design vision, shape user interaction par...

Location

United States , New York

Salary:

190000.00 - 245000.00 USD / Year

DesignX Community

Expiration Date

Until further notice

Requirements

Strategic design leadership with a focus on business outcomes and user value
Product fluency in AI/LLM UX, including prompt interfaces and progressive AI results
Full-spectrum design skills: UX research, UI design, interaction and visual design
Strong technical collaboration with frontend teams
Research and validation expertise via interviews, testing, and behavioral analysis
Experience managing or collaborating with contractors and remote teams
Data-informed design approach using analytics and A/B testing
10+ years of product design experience, including senior or lead-level roles
Proven experience designing products that simplify complex data and workflows
Strong collaboration history with engineering in fast-paced product environments

Job Responsibility

Own the design vision and execution for our civic engagement platform
Design user-empowering AI interfaces that enable organizations to generate insights and content
Make opinionated design decisions about information hierarchy and user journeys
Pioneer change management through design via intuitive flows and feature adoption
Build and evolve our visual identity and brand expression across the platform
Design dynamic, responsive interfaces for AI-generated content
Partner with PMs and engineers to define interaction paradigms for LLM-driven features
Conduct user research with civic leaders and organizers
Establish and maintain design systems for data experiences and flexible content creation

Fulltime

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AI Conversation Designer

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