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We are seeking an experienced AI Contact Center Consultant to support the ongoing transformation of our contact center platform. This role focuses on hands-on engineering, configuration, and integration, working across NICE CXone, Cognigy, Salesforce, and AI-driven automation technologies. This is a technical implementation role, not an advisory or operations-focused position. The selected candidate will work closely with the internal platform team to help scale AI-enabled capabilities and drive modernization initiatives.
Job Responsibility
Design, configure, and implement AI-driven contact center solutions within the NICE CXone platform
Support integration and automation initiatives involving Cognigy, Salesforce, and other enterprise systems
Develop and enhance backend workflows, AI integrations, and automation solutions
Translate business requirements into scalable technical solutions
Configure and optimize integrations between NICE CXone and Salesforce
Collaborate with teams supporting Microsoft Teams Voice and related technologies
Provide hands-on technical development and implementation support for AI features and enhancements
Contribute to expanding platform adoption and delivery capacity
Support development of future-ready, scalable AI solutions
Requirements
Strong hands-on experience with NICE CXone
Experience or exposure to Cognigy and/or agentic AI platforms
Proven experience integrating Salesforce with contact center platforms
Strong background in technical configuration, implementation, and backend engineering
Experience with AI integrations and automation in contact center environments
Ability to work effectively in a staff augmentation / embedded consulting model
Strong problem-solving, communication, and collaboration skills
Nice to have
Experience with Microsoft Teams Voice integration
Familiarity with AI-driven contact center solutions and conversational AI
Exposure to large-scale contact center transformation projects