AI Business Solutions Technical Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Deployment Services and Venture Integration team is focused primarily on Day-0 commercial product readiness and acquisition/divestiture success. Position Overview: As a member of the Deployment Services and Venture Integration team, the focus of this role is on Day-Zero product readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated AI Business Solutions Technical Program Manager (TPM) to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a TPM, you will be responsible for driving readiness and implementation of technical products in the AI Workloads and AI Business Process use cases relevant for customer support and customer success, ensuring they are delivered on time, within scope, and with high quality.