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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

AI Business Solutions, Global Solution Architect

Singapore, Singapore · Job Posted March 22, 2026
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Job Description

We are looking for a Cloud Solution Architect (CSA), specializing in Agents, who is passionate about leading our customers’ AI transformation. This role will be part of the Global Solution Architecture team and is required to position Microsoft as the AI transformation partner of choice for customers. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins. The role requires technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skill and executive level engagement experience. The role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams.

Job Responsibility

  • Accelerate AI transformation and Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of Agents, M365 Copilot and other Microsoft AI solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging Microsoft’s AI solutions such as Agents, M365 Copilot and Chat to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition. Lead architecture design sessions on Agents and M365 Copilot, address customer questions and provide best practices for activating solution within customer environment
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Mandatory hands-on experience in AI agents development and Copilot Studio
  • Ability to engage with CxO, business and technical decision makers
  • 8+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 8+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
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