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AI Business Solutions Architect

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
Japan , Tokyo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Cloud Solution Architect (CSA), specializing in Agents, who is passionate about leading our customers’ AI transformation. This role will be part of the Global Solution Architecture team and is required to position Microsoft as the AI transformation partner of choice for customers. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.

Job Responsibility:

  • Accelerate AI transformation and Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of Agents, M365 Copilot and other Microsoft AI solutions, securing long-term customer renewal
  • Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging Microsoft’s AI solutions such as Agents, M365 Copilot and Chat to enable defined Customer Success Plan outcomes
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition
  • Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey

Requirements:

  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
  • Mandatory hands-on experience in AI agents development and Copilot Studio
  • Ability to engage with CxO, business and technical decision makers
  • Business level proficiency in English and Japanese

Nice to have:

  • 8+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 8+ years experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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