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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

AI Business Solutions Architect (CSA)

United Kingdom, Multiple Locations · Job Posted May 04, 2026
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Job Description

The role requires technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skills and executive level engagement experience. We are looking for a Copilot Cloud Solution Architect (Copilot CSA), specializing in AI solutions, who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. The role blends deep technical expertise and strong business acumen, influencing customer strategy, driving usage and consumption, and shaping enterprise-ready solutions that deliver tangible outcomes. You will work cross-functionally, identify patterns and gaps, and help scale innovation.

Job Responsibility

  • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value
  • Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal
  • Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale
  • Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization
  • Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey
  • Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution
  • Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to International Customer Success Unit (iCSU) priorities and corporate initiatives

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND Proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Proven experience working in a customer-facing role (e.g., internal and/or external)
  • Proven experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)

Nice to have

  • Proven experience working in a customer-facing role (e.g., internal and/or external)
  • Proven experience working on technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
  • Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)
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