AI Business Process Architect Job at Microsoft Corporation (Shanghai)

Job Description

Team Mission: We are dedicated to leveraging artificial intelligence to transform core enterprise business processes, helping customers achieve breakthroughs in efficiency and innovation across sales, service, supply chain, and other critical domains. The AI Business Process (AIBP) practice focuses on deploying AI solutions in ERP, CRM, finance, and operations by deeply integrating with Microsoft Dynamics 365, Power Platform, and Copilot Studio — automating workflows, personalizing customer experiences, and optimizing enterprise processes. As an AI Business Process Architect, you will serve as a business-oriented consultant within a collaborative team of experienced architects and domain experts. This role emphasizes industry knowledge and business process expertise over deep technical implementation skills. Under the guidance of senior leads, you will help customers identify where Microsoft’s AI innovations — including Dynamics 365 Copilot and custom AI Agents — can address real business challenges and drive measurable operational improvements. Your work will span both pre-sales and delivery: leading business discovery workshops, mapping AI opportunities to industry-specific processes, articulating business value to executive stakeholders, and ensuring that delivered solutions achieve the business outcomes customers expect. This role is ideal for early-to-mid career professionals with strong business acumen and industry curiosity who want to shape how AI transforms enterprise operations.

Job Responsibility

Develop and maintain deep knowledge of industry-specific business processes (e.g., sales cycle management, customer service operations, financial close, supply chain planning) across one or more verticals such as manufacturing, retail, financial services, or professional services
Conduct business discovery workshops with customers to map current-state processes, identify inefficiencies, and uncover high-impact opportunities for AI-driven improvement
Build industry-contextualized AI solution scenarios that speak directly to the business language of customer stakeholders
Stay current with industry trends, competitive dynamics, and regulatory requirements relevant to target sectors
Champion a business-outcome-first approach: every AI initiative must tie to measurable KPIs such as revenue growth, cost reduction, customer satisfaction, or operational throughput
Develop clear ROI models and business cases that articulate AI value in terms executives understand
Track and report on post-deployment business metrics to demonstrate realized value and identify further optimization opportunities
Lead business-focused customer conversations during pre-sales
Collaborate with sales teams to craft compelling proposals grounded in industry benchmarks
Support proof-of-concept (POC) demonstrations with a business narrative
Provide the business and process perspective in solution architecture discussions
Collaborate with technical architects to define requirements, validate solution fit against business workflows
Contribute to configuring AI Agents using tools such as Microsoft Copilot Studio
Own the business adoption strategy for delivered AI solutions
Lead change management activities including stakeholder alignment, key user training, and business process transition planning
Monitor adoption KPIs and business metric improvements
Invest in industry knowledge and business domain expertise
Stay current with Microsoft’s AI product roadmap
Contribute reusable industry playbooks, business case templates, and process mapping assets to the team’s knowledge base

Requirements

Bachelor’s degree or above in Business Administration, Management, Information Systems, Supply Chain, Finance, Engineering, or a related field. MBA or business-focused postgraduate qualifications are a plus
3–5 years of work experience in management consulting, business process consulting, or industry-focused roles involving enterprise operations (e.g., sales operations, customer service, finance, supply chain). Experience with CRM/ERP implementations from a business/functional perspective is highly valued
Exposure to digital transformation, process improvement (e.g., Lean, Six Sigma), or automation initiatives preferred over purely technical backgrounds
Working awareness of Microsoft Dynamics 365, Power Platform, and Copilot Studio — understanding what they do and where they fit, rather than deep implementation expertise
Basic understanding of AI and large language model concepts — enough to explain value propositions to business audiences and collaborate effectively with technical architects
Comfort navigating enterprise technology landscapes (ERP, CRM, integration patterns) at a conceptual level to bridge business requirements and technical solutions
Solid understanding of enterprise business processes in at least one domain: sales & marketing (lead-to-cash), customer service (case management, contact center), finance (procure-to-pay, record-to-report), or supply chain (plan-to-deliver, inventory optimization)
Ability to conduct business discovery, document current-state processes, identify pain points, and articulate improvement opportunities in language that business stakeholders understand
Familiarity with industry dynamics, competitive landscapes, and regulatory considerations in one or more sectors (e.g., manufacturing, retail, financial services, healthcare, professional services)
Demonstrated ability to build business cases and ROI models that connect technology initiatives to measurable business outcomes
Excellent written and verbal communication skills
able to lead business workshops, present to executive stakeholders, and translate between business and technical teams
Strong consultative and facilitation skills — able to build trust with business leaders, guide discovery conversations, and influence without authority
Comfort working across cross-functional teams including sales, consulting, engineering, and customer business units
Proficient in English (reading, writing, speaking, and listening)
able to write business proposals and communicate with global teams

Nice to have

Prior consulting or operational experience in a specific vertical (manufacturing, retail, financial services, etc.) with the ability to speak credibly about industry-specific challenges, metrics, and best practices
Hands-on functional experience with mainstream ERP/CRM platforms (e.g., SAP, Salesforce, Oracle, Dynamics 365) from a business analyst or functional consultant perspective. Experience with business process reengineering or transformation programs
Participation in AI or automation projects from a business/use-case perspective. Familiarity with Responsible AI principles. Understanding of how generative AI, conversational AI, or RPA can address specific business scenarios
Relevant business or technology certifications such as Dynamics 365 functional consultant certifications, PMP, Lean Six Sigma, or industry-specific credentials
Intellectually curious with a passion for understanding how businesses operate. Strong analytical and problem-solving skills. A consultative mindset that balances strategic thinking with practical execution

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AI Business Process Architect

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