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We are looking for a skilled AI Business Analyst/Consultant to support the continuous enhancement of a public-facing Help Center application. This long-term contract position involves collaborating with both internal stakeholders and external consultants to refine features, expand multilingual capabilities, and transition the platform into a cutting-edge, AI-enabled solution.
Job Responsibility:
Collaborate with business leaders and external consultants to define and refine system requirements
Translate complex business workflows into clear technical specifications for development teams
Drive product roadmap planning, ensuring alignment with business goals and user needs
Support testing, troubleshooting, and deployment of platform updates and new features
Implement and optimize AI-enabled functionalities to enhance user experience
Coordinate with technical teams to ensure seamless integration of multilingual support
Analyze and document current and future system workflows to identify areas for improvement
Facilitate communication between technical and non-technical stakeholders to ensure project success
Provide insights and recommendations based on data analysis and business intelligence tools
Maintain comprehensive documentation of product features, updates, and workflows
Requirements:
A minimum of 5 years of experience in business systems or product analysis
Strong understanding of AI-enabled tools and their practical applications
Proficiency in business intelligence platforms such as Microsoft Power BI and Tableau
Familiarity with concepts in political science, criminal justice, or related fields
Proven ability to translate business needs into actionable technical requirements
Excellent communication skills, with the ability to collaborate effectively across diverse teams
Nice to have:
Experience with multilingual platform development and integration is a plus
Knowledge of SharePoint or similar tools is preferred