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Bsport Logo Bsport · IT - Software Development

Ai & Automation Specialist - Internship

Spain, Barcelona 1000.00 EUR / Month · Job Posted July 02, 2026
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Job Description

We're looking for a driven and enthusiastic student to built to scale the productivity of our CS teams through smart processes, automation, and the thoughtful integration of AI across the post-sale customer journey.

Job Responsibility

  • Deploy a portfolio of AI initiatives that increase the productivity of our Customer Success teams — across onboarding, account management, support, renewals, and health monitoring
  • Identify, test, and deploy AI tools across the CS workflow (onboarding, account reviews, support triage, churn-risk detection, renewal prep, CS reporting)
  • Integrate AI capabilities directly into the CS tooling and CRM via native features, connectors, or lightweight automations
  • Build and maintain prompt libraries, playbooks, and internal documentation to help CSMs and support agents leverage AI in their day-to-day
  • Measure adoption and impact: define KPIs for AI-enabled workflows and report progress to CS and StratOps leadership
  • Stay on top of new AI tools and evaluate them against bsport's needs and stack
  • Map the highest-effort, lowest-value tasks across the CS lifecycle and target them for automation or AI augmentation
  • Improve data quality and consistency across CS systems: account health signals, lifecycle stages, usage data, enrichment
  • Partner with CSMs and Support to streamline recurring workflows (QBR prep, health scoring, ticket deflection, knowledge base) and reduce manual overhead
  • Lead small-to-mid-sized cross-functional projects end-to-end: scoping, planning, stakeholder alignment, rollout, adoption tracking
  • Own the design and maintenance of the CS workflows that support these initiatives
  • Document processes clearly so they can be understood, reused, and improved by the wider team
  • Drive change management when new tools or workflows are introduced: training, communication, feedback loops, troubleshooting
  • Track and report on productivity and CS efficiency metrics, and collaborate with CS managers, StratOps, Product, and Data to keep initiatives aligned with business priorities

Requirements

  • End-of-studies internship profile (Master's level preferred), looking for a final 6-month placement with an university agreement
  • Strong interest in AI tools and how they can transform operational workflows
  • ideally already hands-on with tools like ChatGPT, Claude, or similar
  • Solid understanding of CRM / CS tooling logic
  • Excellent organizational skills: you can manage multiple workstreams in parallel without dropping the ball
  • Strong written communication — you can document a process so cleanly that someone else can run it without asking questions
  • Analytical mindset: comfortable working with data, building simple reports, and drawing conclusions from numbers
  • Fluent in English
  • additional European languages are a plus

What we offer

  • Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks
  • Hybrid working model: 1 remote day per week
  • 1000€ /monthly
  • A diverse, collaborative workplace - join an international team
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