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Accountable for reimagining enterprise content management by shifting it from a legacy document and workflow environment into an AI‑enabled content intelligence platform. Has end‑to‑end ownership of document repositories, workflow systems, and enterprise correspondence solutions, including integrations with external print and mail service providers. Leads AI‑driven intelligent document processing initiatives across the organization and builds a team focused on unlocking measurable business value from enterprise content through automation, analytics, and machine learning.
Job Responsibility:
Own the architecture and ongoing operation of enterprise document repositories
Design API‑driven and event‑based integrations
Build and maintain workflows, business rules, and event‑driven pipelines
Partner with Cloud Operations on platform reliability, monitoring, and incident response
Maintain platform documentation, diagrams, and operational runbooks
Lead the design and support of enterprise correspondence platforms
Manage templates, versioning, testing standards, and output quality
Implement AI‑assisted content generation
Build and maintain integrations between source systems, correspondence platforms, and document repositories
Oversee all delivery channels including print, email, portals, and archival storage
Configure and optimize print output
Manage print manifests, control files, and secure file transfer processes
Optimize production efficiency through batching, householding, suppression rules, and address validation
Implement automated reconciliation between outbound jobs and vendor confirmations
Align with enterprise AI governance bodies
Partner with product, business, and vendor stakeholders
Ensure all platforms and AI pipelines meet regulatory, security, and audit requirements
Apply modern security practices across identity, access, APIs, encryption, and data protection