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As an AI Application Specialist, you will spearhead the technical execution of 3Shape’s After Sales AI Strategy, transforming how we support thousands of dental clinics worldwide. You will bridge the gap between business needs and technical implementation, working closely with the AI Business Owner to design and build high-impact solutions. This is a role for a builder who wants a seat at the table. Beyond execution, you can also play an active role in shaping our AI strategy, directly influencing how we adopt and scale next-gen AI paradigms.
Job Responsibility
Lead the integration of external AI tools, ensuring every solution delivers measurable business impact
Design, test, and productionize sophisticated chat and voice agents featuring LLM reasoning and TTS integration
Architect workflows that streamline operations and drive efficiency across the organization
Take full accountability for the lifecycle of a product from initial concept and design to production and maintenance
Empower internal teams by providing the training needed to maximize the adoption of custom AI solutions
Requirements
Master’s degree in CS, Data Science, ML, or related field (or equivalent practical experience)
2–4 years of experience in Software Engineering or AI/ML development, with a deep understanding of how to build and maintain scalable systems
Proven end-to-end solution ownership
Deep hands-on experience with Agentic Systems, prompt engineering, tool-use (function calling), and RAG/knowledge-base integration
Strong Python skills (FastAPI/Flask)
Nice to have
Knowledge of MCP server protocols
Experience in other coding languages
Familiarity with CX platforms (Genesys), Data environments (Databricks/Palantir), or Voice synthesis (ElevenLabs)