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AI and Devops Technical Support Specialist

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

241750.00 - 411650.00 PLN / Year
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Job Description:

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Requirements:

  • 6-8 years of relevant experience in technical support, platform operations, or engineering
  • Demonstrated experience supporting IT services, platform operations, or infrastructure, with participation in resilience and stability-focused activities
  • Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
  • Strong communication skills and a proven ability to collaborate effectively with business partners, engineering teams, and other cross-functional stakeholders
  • Strong organizational skills with the ability to manage a daily workload and effectively prioritize tasks

Nice to have:

  • Experience with Red Hat OpenShift/Kubernetes, CI/CD tools, and modern observability/monitoring tools (e.g., Prometheus, Grafana, Splunk)
  • Experience with databases (e.g., Postgres, MongoDB) and scripting or coding abilities in languages like Java, Python, or Go
  • A working knowledge of Generative AI concepts
What we offer:
  • Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings
  • Private Medical Care Package for employees and for certain family members at preferential rates
  • Life Insurance Program for employees and for certain family members at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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