CrawlJobs Logo
Citi Logo Citi · IT - Administration

AI and Devops Technical Support Analyst

Poland, Warsaw 165020.00 - 280980.00 PLN / Year · Job Posted April 10, 2026
Apply Position
Job Link Share

Job Description

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries, operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for assisting in the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization.

Job Responsibility

  • Collaborative Application Support: Provides application support by partnering with vendors, offshore managed services, and internal development and engineering teams to ensure platform stability and operational readiness
  • Service Level Improvement: Actively supports efforts to improve service levels by participating in incident management, problem resolution (RCA), and knowledge-sharing initiatives
  • Platform Resilience and Testing: Assists in resilience-related activities, including incident simulations, disaster recovery exercises, and platform readiness testing to ensure business continuity
  • Automation and Efficiency: Supports automation efforts designed to reduce manual tasks, improve operational efficiency, and contribute to cost-saving initiatives
  • Monitoring and Observability: Helps maintain platform health by supporting observability practices, including monitoring, logging, tracing, and alerting for proactive issue identification
  • Platform Onboarding and Enhancement: Assists with application onboarding activities and contributes to platform enhancement initiatives in partnership with engineering and support leads
  • Data Collection for Planning: Helps collect and track capacity, performance, and latency data to support platform planning efforts and prepare materials for business review meetings
  • Troubleshooting and Incident Response: Maintains a practical understanding of platform components (like OpenShift, ECS, CI/CD) to effectively support troubleshooting and incident response activities

Requirements

  • 6-8 years of relevant experience in technical support, platform operations, or engineering
  • Demonstrated experience supporting IT services, platform operations, or infrastructure, with participation in resilience and stability-focused activities
  • Exposure to architecture concepts with the ability to contribute to technical discussions and understand design decisions
  • Strong communication skills and a proven ability to collaborate effectively with business partners, engineering teams, and other cross-functional stakeholders
  • Experience with Red Hat OpenShift/Kubernetes, CI/CD tools, and modern observability/monitoring tools (e.g., Prometheus, Grafana, Splunk)
  • Experience with databases (e.g., Postgres, MongoDB) and scripting or coding abilities in languages like Java, Python, or Go
  • Strong organizational skills with the ability to manage a daily workload and effectively prioritize tasks
  • A working knowledge of Generative AI concepts

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

AI and Devops Technical Support Analyst

8 matching positions

Senior Software Engineer

The Senior Software Engineer is a hands-on technical leadership position respons...
Location
Location
United States , Morristown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Software Engineering, or a related field
  • Master’s degree preferred
  • A minimum of 5 years in a Senior Software Engineer, Lead Developer, or similar role, with proven success delivering production systems
  • Strong understanding of software development methodologies (e.g., Agile, DevOps) and architectural frameworks
  • Proficient in programming languages such as C#, Python
  • excellent problem-solving and critical thinking skills
  • Web Development: Experience with modern front-end frameworks (e.g., React, Vue.js)
  • Mobile Development: Knowledge of mobile app development tools (e.g., Cordova, Ionic)
  • Cloud Development: Experience managing cloud-hosted applications, including Azure Functions and Event Hubs
  • Database Management: Ability to develop and debug stored procedures, views, and tables in SQL Server and MySQL
Job Responsibility
Job Responsibility
  • Design, implement, test, and maintain scalable, secure, and reliable applications and services
  • Act as a senior technical contributor, with responsibility for the design and implementation of features and subsystems
  • Contribute actively to development tasks, applying advanced coding expertise in several programming languages and frameworks
  • Participate in architectural discussions and support incremental evolution of systems with team leads
  • Conduct code reviews and mentor engineering team members, fostering best practices and ongoing improvement
  • Translate requirements from product owners, business analysts, and stakeholders into technical solutions
  • Identify and mitigate technical risks in assigned systems and projects
  • Support and enhance cloud-based applications (Azure, AWS) with emphasis on performance, reliability, and scalability
  • Collaborate effectively with onshore and offshore teams to ensure successful project execution
  • Keep abreast of industry trends and new technologies to encourage innovation
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

DevOps Support Lead Analyst - Vice President

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...
Location
Location
India , Chennai; Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–7 years of relevant experience in a hands‑on technical or support leadership role
  • Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long‑term maintainability
  • Experience working with senior stakeholders or technology partners
  • Demonstrated experience supporting IT service improvements or platform stability initiatives
  • Strong communication and presentation skills
  • Experience supporting or contributing to technical roadmaps or operational workstreams
  • Experience participating in resilience‑related activities such as incident simulations, disaster recovery exercises, or stability testing
  • Ability to collaborate with cross‑functional support teams and technology groups
  • Strong organizational and workload‑planning skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Job Responsibility
Job Responsibility
  • Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
  • Assist with vendor relationship management, including coordination with offshore managed services
  • Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge‑sharing practices
  • Partner with development teams to guide improvements in application stability and supportability
  • Contribute to frameworks for managing capacity, throughput, and latency
  • Assist in defining and implementing application onboarding guidelines and standards
  • Support team members by fostering a collaborative environment and encouraging skill development
  • Participate in cost‑reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
  • Participate in business review meetings to help align technology tools and strategies with business requirements
  • Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program
  • Fulltime
Read More
Arrow Right

Head of Content and Communications

Arize AI is hiring a Head of Content & Communications to build and run our conte...
Location
Location
United States , San Francisco
Salary
Salary:
175000.00 - 225000.00 USD / Year
arize.com Logo
Arize
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in content, communications, or technical marketing roles in B2B SaaS
  • 5+ years marketing to technical audiences (AI, developer tools, data infrastructure, DevOps, or similar)
  • Demonstrated experience leading multi-channel content strategies tied to measurable business outcomes
  • Strong technical fluency — comfortable discussing APIs, model evaluation, infrastructure, and developer workflows
  • Direct experience with SEO and emerging AEO strategies
  • Experience building or scaling content functions in high-growth environments
  • Proven ability to translate complex technical concepts into clear, credible narratives
  • Experience partnering cross-functionally with product, engineering, and sales
  • Exceptional writing and editorial instincts — you enjoy being hands-on
  • Comfort operating autonomously in a fast-paced environment
Job Responsibility
Job Responsibility
  • Partner with Product Marketing to translate positioning into clear, consistent messaging across web, content, and field enablement
  • Help refine messaging through audience feedback, performance data, and experimentation
  • Own and execute Arize’s organic growth strategy across search and AI-native discovery
  • Identify high-intent technical keyword opportunities aligned to pipeline goals
  • Develop structured content designed for both search engines and LLM answer engines
  • Partner with demand generation to tie organic strategy directly to pipeline contribution
  • Lead by doing — writing, editing, and shaping high-quality content
  • Develop blogs, whitepapers, reports, case studies, and research-driven assets
  • Oversee technical deep dives, tutorials, architectural guides, and benchmarking reports
  • Establish editorial standards that balance precision with readability
What we offer
What we offer
  • Competitive compensation
  • Equity
  • Benefits designed to reward top performers
  • Fulltime
Read More
Arrow Right

Associate Software Architect - Node+React

10Pearls is seeking an Associate Software Architect with strong expertise in Nod...
Location
Location
Pakistan , Lahore, Karachi, Islamabad
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
  • Strong programming, problem-solving, and analytical skills with deep knowledge of design patterns and best practices
  • Extensive experience with one or more cloud platforms such as AWS, Azure, or GCP
  • multi-cloud experience is highly preferred
  • 10+ years of experience in architecting, designing, and maintaining large-scale, distributed web applications
  • 7+ years of hands-on experience with Node.js and React, for building enterprise-grade and high-traffic applications
  • Strong experience with functional programming concepts
  • Ability to define and implement system architecture, scalability, performance, security, and reliability standards
  • Willingness and ability to learn, adopt, and work with Java when required
  • Exposure to AI-enabled application development
Job Responsibility
Job Responsibility
  • Assist senior architects in researching emerging technologies and developing proof-of-concepts (POCs)
  • Assign code reviewers and track review reports to ensure overall code quality and system health
  • Design, create, and maintain the overall architecture, structure, and interfaces of software systems, both internal and external
  • Ensure key architectural quality attributes performance, modularity, reliability, maintainability, reusability, internationalization, and accessibility are consistently met
  • Ensure technical cohesion by designing and governing interface contracts, shared components, and core data models
  • Lead technical and architectural design reviews and provide constructive feedback
  • Contribute to software development with a strong focus on AI-enabled solutions, while following industry best practices
  • Guide and support teams in the effective adoption of Node.js and functional programming principles
  • Mentor and guide engineers to strengthen technical skills and architectural thinking
  • Support hiring efforts by participating in technical interviews and talent evaluation
Read More
Arrow Right

Associate Software Architect - Node+React

10Pearls is seeking an Associate Software Architect with strong expertise in Nod...
Location
Location
Pakistan , Lahore; Karachi; Islamabad
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
  • Strong programming, problem-solving, and analytical skills with deep knowledge of design patterns and best practices
  • Extensive experience with one or more cloud platforms such as AWS, Azure, or GCP
  • multi-cloud experience is highly preferred
  • 10+ years of experience in architecting, designing, and maintaining large-scale, distributed web applications
  • 7+ years of hands-on experience with Node.js and React for building enterprise-grade and high-traffic applications
  • Strong experience with functional programming concepts
  • Ability to define and implement system architecture, scalability, performance, security, and reliability standards
  • Willingness and ability to learn, adopt, and work with Java when required
  • Exposure to AI-enabled application development
Job Responsibility
Job Responsibility
  • Assist senior architects in researching emerging technologies and developing proof-of-concepts (POCs)
  • Assign code reviewers and track review reports to ensure overall code quality and system health
  • Design, create, and maintain the overall architecture, structure, and interfaces of software systems, both internal and external
  • Ensure key architectural quality attributes performance, modularity, reliability, maintainability, reusability, internationalization, and accessibility are consistently met
  • Ensure technical cohesion by designing and governing interface contracts, shared components, and core data models
  • Lead technical and architectural design reviews and provide constructive feedback
  • Contribute to software development with a strong focus on AI-enabled solutions, while following industry best practices
  • Guide and support teams in the effective adoption of Node.js and functional programming principles
  • Mentor and guide engineers to strengthen technical skills and architectural thinking
  • Support hiring efforts by participating in technical interviews and talent evaluation
Read More
Arrow Right

Associate Software Architect- Node + React

10Pearls is seeking an Associate Software Architect with strong expertise in Nod...
Location
Location
Pakistan , Lahore; Karachi; Islamabad
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
  • Strong programming, problem-solving, and analytical skills with deep knowledge of design patterns and best practices
  • Extensive experience with one or more cloud platforms such as AWS, Azure, or GCP
  • multi-cloud experience is highly preferred
  • 10+ years of experience in architecting, designing, and maintaining large-scale, distributed web applications
  • 7+ years of hands-on experience with Node.js and React, for building enterprise-grade and high-traffic applications
  • Strong experience with functional programming concepts
  • Ability to define and implement system architecture, scalability, performance, security, and reliability standards
  • Willingness and ability to learn, adopt, and work with Java when required
  • Exposure to AI-enabled application development
Job Responsibility
Job Responsibility
  • Assist senior architects in researching emerging technologies and developing proof-of-concepts (POCs)
  • Assign code reviewers and track review reports to ensure overall code quality and system health
  • Design, create, and maintain the overall architecture, structure, and interfaces of software systems, both internal and external
  • Ensure key architectural quality attributes performance, modularity, reliability, maintainability, reusability, internationalization, and accessibility are consistently met
  • Ensure technical cohesion by designing and governing interface contracts, shared components, and core data models
  • Lead technical and architectural design reviews and provide constructive feedback
  • Contribute to software development with a strong focus on AI-enabled solutions, while following industry best practices
  • Guide and support teams in the effective adoption of Node.js and functional programming principles
  • Mentor and guide engineers to strengthen technical skills and architectural thinking
  • Support hiring efforts by participating in technical interviews and talent evaluation
Read More
Arrow Right

Ai And Application Development Engineer

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Core Java: Strong understanding of Java (JDK 8+, preferably Java 11/17), including multithreading, collections, garbage collection, and JVM internals
  • Frameworks: Extensive experience with Spring Framework (Spring Boot, Spring MVC, Spring Data JPA, Spring Security)
  • Middleware: Proven experience in designing and developing RESTful APIs and microservices
  • Database Technologies (Must): Relational Databases: Strong proficiency in SQL and experience with Oracle databases, including schema design, query optimization, and stored procedures
  • NoSQL Databases: Experience with MongoDB, including data modeling, querying, and performance tuning
  • CI/CD & DevOps: Hands-on experience with CI/CD tools and practices (e.g., Jenkins, GitLab CI, GitHub Actions, Maven/Gradle, Docker, Kubernetes)
  • Version Control: Proficiency with Git and standard branching strategies (e.g., Gitflow)
  • Testing: Experience with unit testing frameworks (JUnit, Mockito) and integration testing
  • Web Technologies (Beneficial): Familiarity with web services (SOAP/REST), XML, JSON
  • AI Tools & Methodologies (Must): Demonstrable exposure and practical experience with AI development tools such as Devin, GitHub Copilot, Claude, Anti Gravity, and Codex
Job Responsibility
Job Responsibility
  • Lead the design, development, and implementation of complex middleware applications using Java and Spring Boot: Utilize AI-powered code generation tools (e.g., Devin, Copilot, Codex) to accelerate development, automate boilerplate code, suggest optimal implementations, and enforce architectural patterns
  • Architect and optimize database interactions with Oracle, SQL, and MongoDB, ensuring high performance and data integrity: Employ AI to analyze database query performance, suggest advanced indexing strategies, optimize schema designs, and generate efficient SQL/NoSQL queries
  • Drive the adoption and continuous improvement of CI/CD pipelines to facilitate rapid and reliable software delivery: Integrate AI into CI/CD processes for intelligent test case generation, predictive failure analysis, automated code vulnerability scanning, and optimization of pipeline execution times based on historical data
  • Collaborate with cross-functional teams, including product management, QA, and operations, to define requirements, design solutions, and deliver high-quality software: Use AI-powered communication and summarization tools (e.g., Claude) to streamline requirement gathering, document analysis, and stakeholder communication
  • Mentor and provide technical guidance to junior and mid-level software engineers, fostering a culture of technical excellence and continuous learning: Leverage AI platforms for personalized learning paths, automated code feedback, and explanations of complex technical concepts
  • Actively research and experiment with AI technologies to identify opportunities for enhancing developer productivity, automating tasks, and improving software quality: Continuously explore emerging AI tools and techniques (such as Anti Gravity for complex problem-solving) and assess their applicability to our development ecosystem
  • Participate in code reviews, ensuring adherence to coding standards, best practices, and architectural guidelines: Utilize AI-powered code analysis tools to pre-scan code for potential bugs, security vulnerabilities, performance bottlenecks, and style deviations, allowing human reviewers to focus on higher-level logic and design
  • Troubleshoot and resolve complex technical issues, ensuring the stability and performance of production systems: Implement AI-driven anomaly detection in monitoring systems, leverage AI for rapid log analysis and root cause identification, and automate incident response workflows
  • Contribute to the strategic planning and technical roadmap for our middleware platforms: Employ AI to analyze industry trends, forecast technology evolution, assess the impact of new features, and prioritize roadmap initiatives based on data-driven insights
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, and model development: Utilize AI for data synthesis, predictive modeling for estimations, identification of potential IT risks, and accelerated model prototyping and validation
  • Fulltime
Read More
Arrow Right

Associate Software Architect - Node+React

10Pearls is seeking an Associate Software Architect with strong expertise in Nod...
Location
Location
Pakistan , Lahore; Karachi; Islamabad
Salary
Salary:
Not provided
10pearls.com Logo
10Pearls
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
  • Strong programming, problem-solving, and analytical skills with deep knowledge of design patterns and best practices
  • Extensive experience with one or more cloud platforms such as AWS, Azure, or GCP
  • multi-cloud experience is highly preferred
  • 10+ years of experience in architecting, designing, and maintaining large-scale, distributed web applications
  • 7+ years of hands-on experience with Node.js and React for building enterprise-grade and high-traffic applications
  • Strong experience with functional programming concepts
  • Ability to define and implement system architecture, scalability, performance, security, and reliability standards
  • Willingness and ability to learn, adopt, and work with Java when required
  • Exposure to AI-enabled application development
Job Responsibility
Job Responsibility
  • Assist senior architects in researching emerging technologies and developing proof-of-concepts (POCs)
  • Assign code reviewers and track review reports to ensure overall code quality and system health
  • Design, create, and maintain the overall architecture, structure, and interfaces of software systems, both internal and external
  • Ensure key architectural quality attributes performance, modularity, reliability, maintainability, reusability, internationalization, and accessibility are consistently met
  • Ensure technical cohesion by designing and governing interface contracts, shared components, and core data models
  • Lead technical and architectural design reviews and provide constructive feedback
  • Contribute to software development with a strong focus on AI-enabled solutions, while following industry best practices
  • Guide and support teams in the effective adoption of Node.js and functional programming principles
  • Mentor and guide engineers to strengthen technical skills and architectural thinking
  • Support hiring efforts by participating in technical interviews and talent evaluation
Read More
Arrow Right