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Agile Coach

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NTT DATA

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Location:
Costa Rica , Barreal de Heredia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Agile Coach role at NTT DATA Services involves guiding teams in adopting Agile methodologies such as Scrum and Kanban within a cybersecurity context. Candidates should have over 10 years of experience in Agile frameworks and a strong background in coaching and mentoring. A bachelor's degree is required, along with advanced Agile certifications. This position offers the chance to influence organizational transformation and drive continuous improvement.

Job Responsibility:

  • Provides knowledge and expertise around Lean Agile processes while coaching key roles in the organization to be self-sufficient in day-to-day operations
  • Leads large scale Agile transformations and complex Agile delivery
  • Partners with key stakeholders and senior leadership in constructing the foundation necessary for transforming from a waterfall (or no) framework to a Lean Agile framework
  • Partners with Release Train Engineers to prepare and launch new ARTs
  • Teaches, mentors, and coaches leaders and their teams in Agile practices while building a culture where Agile teams can thrive
  • Trains leaders and teams at all levels of the organization on Agile strategy and help them understand and articulate the benefits of Lean-Agile delivery
  • Creates and drives a work environment with focus on continuous improvement, broad collaboration and alignment across program, portfolio, ART, technical, and business teams and their stakeholders
  • Skillfully facilitates group dynamics and communications, regardless of the audience, and ensure that every voice is heard and heeded
  • Incorporates enterprise standards and experience to advance organization’s Lean Portfolio Management practices
  • Actively coach, mentor, and influence cyber teams, Scrum Masters, Product Owners, and business partners in Lean-Agile principles, Lean Portfolio Management best practices, feature prioritization, and backlog refinement, fostering a culture of accountability, adaptability, and collaboration
  • Drives the ongoing evolution and adoption of SAFe practices within EIP
  • Creates tools and leads training sessions to demonstrate how leaders and associates will apply Agile frameworks in their day-to-day work
  • Guides three new ARTs through the transition and drives continued adherence to optimal Agile work practices
  • May provide on-going iteration management for high profile initiatives to provide real-time coaching as well as to gather and share Agile best practices across the enterprise
  • Begins to influence department’s transformation strategy
  • Makes decisions on moderately complex to complex issues regarding approach for transformation components, and work is performed without direction

Requirements:

  • Minimum 5+ years serving as an Agile Coach in a fast-paced technology-based environment
  • At least 10 years working with Agile frameworks in high-demand environments, including experience in hybrid models (Scrum, Kanban, project/program management)
  • Demonstrated success coaching and mentoring teams and leaders in Lean-Agile practices
  • Excellent written and verbal communication skills with the ability to empathize and relate with those new to the Agile methodology
  • Advanced facilitation, influencing, and relationship management skills
  • Validated advanced Agile certifications (e.g., Certified Scrum Professional (CSP), IC Agile Coaching (ICP-ACC), SAFe Practice Consultant)
  • Deep knowledge of Agile principles and the ability to transfer that knowledge to new and evolving environments
  • Deep knowledge of Scaled Agile Framework, Lean Portfolio Management, and Product Development Flow principles in their enterprise context
  • Experience in coaching and demonstrating facilitation of core agile practices including, but not limited to: Kanban, value stream mapping, feature and story backlog prioritization and grooming, PI Planning, Iteration/Sprint planning, Metrics (at all levels), Agile ceremonies (at all levels), and Lean Portfolio Management
  • Significant experience and proficiency in Jira Align with demonstrated experience training organizations’ users at all levels
  • Strong proficiency in Agile lifecycle management tools
  • preference for Azure DevOps (ADO)
  • Experience with portfolio wide software delivery and/or Agile transformation at scale in cyber or technically complex organizations
  • Agile Coach & Mentor: Possesses strong leadership skills with a passion for teaching and mentoring others and has experience in coaching Agile
  • Bachelor's Degree

Nice to have:

  • Experience working with cyber security teams
  • Experience coaching both development and non-development Scrum/Kanban teams

Additional Information:

Job Posted:
February 21, 2026

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