Agile Coach

• Coach teams on Agile/Lean frameworks, practices and processes (e.g. Scrum, Kanban)
• Guide Product Owners, Scrum Masters, and team members in their respective roles
• Focused on value delivery and alignment to business goals
• Support Engineering Excellence (QA, DevOps, App Support) initiatives
• Onboarding/upskilling new teams to follow our agile ways of working
• Develop, Refine and Document Agile practices/processes
• Identify and address impediments to agile adoption and implementation
• Define and refine metrics for Digital Services and promote the use of metrics and feedback to drive improvements in team performance
• Provide guidance on Agile tooling to enhance productivity and transparency
• Facilitate area/organization wide discussions/workshops as needed
• Play a leading role in establishing ways of working for multi-team initiatives
• Liaise between development teams and leadership to resolve organization wide impediments
• Develop and deliver Agile/Lean training and workshops
• Foster a culture of continuous learning and improvement for our people
• Facilitate learning and development at our Communities of Practice
• Keep up to date and share industry-wide trends and advancements
• Become an expert in a particular topic e.g. Scaling, Flow, Process, Tooling etc.
• Proactively promote changes to our agile ways of working and tooling
• Communicate changes through appropriate channels
• Curate content to guide our community
• Plan a rollout approach
• Monitor adoption and adapt processes as appropriate

• Bachelor's Degree in Computer science, Information Systems or business administration or related field
• Eight or more years of experience in software product or application development, business analysis or project management
• Four or more years of experience as a Scrum Master
• Experience working as a Scrum Master on at least three different agile teams
• Demonstrated experience coaching Agile and Lean teams in complex delivery environments
• Strong command of flow metrics and delivery data to enable evidence-based improvement
• Deep understanding of Scrum and Kanban, with experience in scaled approaches (LeSS or Nexus preferred)
• Ability to coach teams and leaders using metrics, feedback loops, and practical experimentation
• Experience supporting broader engineering practices across QA, DevOps, and Application Support
• Proven ability to operate at a system level, identifying patterns, dependencies, and systemic constraints
• Comfortable leading organizational change and evolving ways of working over time
• Strong facilitation, coaching, and communication skills across teams, leaders, and communities
• Able to translate delivery data into clear insights that influence decisions and behaviours

Certification ICAgile Certified Professional – Agile Coaching (ICP-ACC) LeSS Practitioner

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave
• other leaves of absence