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Agile Coach/Scrum Master

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NTT DATA

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Location:
United States , Nashville

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
  • Ensure backlog readiness and sprint discipline
  • Coach Product Owners on prioritization and backlog refinement
  • Remove impediments that affect team velocity and delivery predictability
  • Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
  • Balance planned sprint work with operational interruptions and production support
  • Lead the organization’s transition from waterfall to agile delivery practices
  • Educate teams and stakeholders on agile principles and values
  • Coach leadership on agile governance and portfolio alignment
  • Introducing agile best practices while adapting to healthcare regulatory requirements
  • Promote continuous improvement and psychological safety within teams
  • Assess team maturity and implement improvement roadmaps
  • Align team delivery with enterprise strategic objectives
  • Integrate agile practices within existing PMO and change governance structures
  • Support traceability between initiatives, releases, and compliance requirements
  • Ensure audit readiness and documentation standards are maintained in an agile model
  • Partner with portfolio management and leadership teams to increase delivery transparency
  • Support teams delivering across enterprise platforms
  • Coordinate cross-team dependencies
  • Collaborate with infrastructure, integration, and operations teams
  • Ensure delivery practices account for ITSM and change management requirements
  • Establish baseline delivery metrics
  • Provide executive-level reporting on delivery health and risk
  • Identify bottlenecks and implement process improvements
  • Utilize data to drive improvement

Requirements:

  • 5+ years as a Scrum Master in enterprise environments
  • 3+ years’ experience leading agile transformation from waterfall to agile
  • Strong understanding of Scrum, Kanban, and scaled agile concepts
  • Experience in regulated industries (healthcare preferred)
  • Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems
  • Strong facilitation, stakeholder management, and conflict resolution skills
  • Ability to operate at both team and executive levels

Nice to have:

  • Experience in healthcare provider or behavioral health environments
  • Experience integrating agile with ITIL / ITSM practices
  • Experience in enterprise portfolio alignment or SPM environments
  • SAFe, CSM, or similar certifications (practical experience prioritized over certification)

Additional Information:

Job Posted:
April 20, 2026

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