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BFS is in the middle of a major digital transformation. Not business as usual or incremental change, but a genuine shift in how work gets done. New operating models, new technology and lean, agile governance where (critically) decisions that can actually be made, get made quickly. This role sits at the heart of that transformation. You’ll work alongside Product Owners, Scrum teams, developers and senior stakeholders to make sure the right problems are being solved, in the right way, at the right time.
Job Responsibility:
Lead and facilitate workshops, ideation sessions and discovery sessions with a wide range of stakeholders
Work closely with Product Owners and Scrum teams to define, refine and prioritise backlog items
Translate business needs into clear, actionable requirements using Agile formats (user stories, epics, acceptance criteria)
Work hands-on with developers and business owners, documenting requirements in DevOps, supporting sprint planning and ongoing delivery
Design and document current and future state business processes, including change and alternative operating models
Support the Customer Strategy and Enterprise Architect, helping shape standards, approaches and reusable assets
Build and contribute to business cases, ensuring solutions are commercially sound and aligned to strategic outcomes
Act as the bridge between business and technology, ensuring shared understanding and momentum
Requirements:
Strong requirements elicitation and business process design skills
Experience working with Product Owners, developers and Scrum teams
Confidence leading workshops and challenging thinking constructively
A strategic mindset and able to look beyond pain points to end-state solutions
Curiosity about technology and how it can enable better outcomes
Nice to have:
Agile experience (Scrum, Kanban)
financial services exposure
formal certifications
What we offer:
Car allowance (£5,610)
performance bonus (up to 20%)
Private healthcare for you and your family
Company pension scheme
Flexible benefits (gym membership, tech, health assessments and more)
Access to an online wellbeing centre
Discounts with a wide range of retailers
25 days’ holiday plus bank holidays, increasing with service, with buy/sell options